How to find your Thumbtack Pro Rewards status.

DustiO

“My job is all about helping people create joyful, clutter-free homes that work for them — and I love to help people find the peace of mind that comes from that. Thumbtack has been instrumental in helping me extend my reach to connect with more people and has helped me gain greater experience in my field. Reaching Platinum status has been a boost to my business and has given me a great feeling of accomplishment.” - Kammy, a professional organizer and Thumbtack pro.

Reaching Platinum status is an incredible accomplishment! Wondering how to find your Thumbtack Pro Rewards status? Here’s how:

Learn more about Thumbtack Pro Rewards here. And comment below with questions or to share your advice for pros trying to reach Silver, Gold, or Platinum status!

DustiO

I wanted to resurface this article, as we get a lot of questions about this. Check out your rewards progress and let us know what rewards you are most excited about, or what rewards you would like to see!

kostlover

Hi Dusti!

I just posted a poll. It seems that there are always constant changes to Thumbtack with very little communication to the Pros. In December and January, my dad has been in/out of the hospital. I still kept my phone with me because I was so fearful of missing a lead that would have an affect on my response time. Because the ICU had no reception, I would have to run out and check my phone periodically. There were a few leads that I missed, and my response time plummeted.

I spoke with a Thumbtack Support Specialist today. I was told today that the reason for the huge drop in my response time was because I had only answered 11 out of my 22 requests under an hour. I was stunned, because I am SO careful. I knew there were a few, but not half of my calls.

I went in and opened every lead (took a screenshot) for the last quarter and found that I had actually answered 15 in under an hour; 4 leads were - 1 hr 4 minutes; 1 hr 3 minutes; 1 hr 13 minutes; and 1 hr 35 minutes. Only 3 of them were over 2 hours. Why did my response time go from 80% to 56%? March is only a few days away and I am so upset. I absolutely do my best to keep up with the hour response time, but between that and the constant rise of lead fees, I am sinking fast. There is always something new to keep track of and it is so depressing. Most of my requests require a tailored response (not a canned response) and this is why I am hired. I am extremely worried. My response rate is not at all accurate and there is no one that will look at it prior to the March deadline. It took me SO long to get my response time to where it was. I just answered two new requests in less than 10 minutes, and my percentage only changed 1%. Who is doing the calculations for this? Something is way off....

DustiO

@kostlover First of all, I am very sorry to hear about your father, I am sure that was extremely stressful.

Response time is not a new metric and has always been a factor in reaching Top Pro status, so nothing has changed there. I am not sure what is happening with your response times, but it measures a 3 month rolling period (is that what you calculated?). If you calculated that and it still doesn't look right, I would submit a big report here (since I can't do anything to help with that). This will be the best route, as you will have a case number you can track (and I can help watch it as well).

Another suggestion is to hide your business when you cannot answer leads - that way you are not getting charged for leads that you cannot (or don't want to) respond to, while you are busy doing other important things, like taking care of a loved one! And, hiding your business does not affectyour ranking, while not responding quickly to leads, does. We also have Front Desk that is a great (but paid) service where your leads are automatically responded to within a couple of minutes, day or night. Understanding that each response needs to be personalized - you can make those pretty custom, but you could also let people know that you will reach out with more details - and then you can get a little more personalized - but at least it was responded to very quickly.

Also, I wanted to mention that we have a new rewards period every 3 months, so if you do drop below that platinum status, you will have another chance to reach it in the next 3 months - and in order to earn that Top Pro badge on your profile for this year you just need to reach platinum status during 2 of the 4 periods.

I hope this helps! And I hope your father is doing better and you had a chance to rest (I know how difficult it is to be in that situation). Let me know if/when you submit that bug report and I can help you follow up.

Have a great day!