Meet Thumbtack’s Premier Support Team.
Thumbtack’s Premier Support Team is a group of highly skilled individuals with a passion for assisting pros in order to help them find the most success while using Thumbtack. While responding to calls and emails is the clear front runner on daily tasks for the team, many agents are involved in additional projects that focus on creating better experiences for our pros, and are the go to group when providing the best experience and education for our users.
Uriah leads the team and says, “I love working for Thumbtack because we get to partner with such an incredible and diverse community of service professionals to build and grow their businesses. It is great to work with so many others who share the same passion for providing a world-class experience.” Uriah loves baking, escaping to the mountains, and astrophotography. Over the last 5 years, she has been involved with a variety of initiatives here at Thumbtack and is excited to lead our Premier Support team.
Desirae loves working at Thumbtack because she loves the community and culture. She shares, "It's so great to help professionals reach their full potential and grow their businesses. Thumbtack has been such a great place to work and really takes care of their employees as well as their pros." She also loves to travel and bake! And is a big fan of Marvel and Disney.
Cassandra says, “Thumbtack provides a great service to help people with an entrepreneurial spirit. I like being part of that. But what I really love is that Thumbtack actually cares about employees.”
Janae shares, “I like working at Thumbtack because each day I have the opportunity to make a difference in busy professionals' lives.” And, when she’s not doing that she enjoys meditating to rain sounds and binge-watching her favorite tv shows.
The Thumbtack community is amazing - I love being a part of a team with so many kind, fun, and supportive individuals,” gushes Christina who loves hiking through the mountains and exploring new places outdoors.
Stephanie says, "I like working at Thumbtack because they truly care for us. I also enjoy interacting with pros and hearing their stories about how they got started with their business. I greatly admire small businesses!" She enjoys baking pastries and taking care of her farm in her spare time.
Kimberly shares, "What I have loved most about working at Thumbtack are the pros! I love getting the pros on the line that talk about their success with Thumbtack, and are great to work with on their accounts. The best calls are at the end when they are so grateful for the help they have received. I love cooking, and using my Traeger! I host a lot of dinner events, and I always get requests for my smoked lasagna.
The thing that Tracy loves the most about working at Thumbtack is the culture!! This is not the typical call center experience. Everyone is engaged in chats and zoom meetings/activities. Every single person here is so nice. I have never felt nervous or scared to reach out to anyone to ask a question. Leadership is always ready to step in to help you learn and grow and is excited for you to advance and build your career. Thumbtack is AMAZING!!
“I enjoy working at Thumbtack because I believe the work we are doing helps business owners grow their companies,” shares Monica who likes being part of the Premier team and enjoys spending time with her family and her garden.
And last but not least Amanda says, “I love the day-to-day challenges that make my job exciting and worthwhile. I have never had a job that I feel constantly gives me the chance to better myself and to grow.” She describes herself as a goofy, spooky gal that loves plants, antique stores, and her snake babies. She’s been with Thumbtack for a year now.
Comment below to introduce yourselves and get to know the team - and let us know what burning questions you have!