[Advice from Community members] Collecting reviews

DustiO
DustiO Administrator Posts: 428

One of our new Community members, @pr660 recently posted this question in the Community about collecting reviews from past clients that were not found through Thumbtack.

I thought this would be a great opportunity to put our hive mind together and talk about the best ways to collect reviews from customers - past or present. For our more tenured pros (especially our pros with 100+ reviews) - do you have any tips/tricks that you use to ensure that customers leave you a review? Do you collect reviews on Thumbtack from clients that didn't hire you through Thumbtack?

Our Thumbtack Help Center article suggests that you 1) schedule review requests for clients you are working with, 2) share your review link with past clients, and 3) import your Google reviews.

What other review tips do you all have? Please share in the comments!

Comments

  • pr660
    pr660 Posts: 10

    I just "auto paid $97 for a direct lead for life coaching...??? The reply was obviously a scammer and hasn't responded...This appears to be a bad thing. I'm discontented...

  • DustiO
    DustiO Administrator Posts: 428

    @pr660 If you believe this to be a scam I would definitely report it as such and request a refund on the lead.

  • pr660
    pr660 Posts: 10

    Thank you--Once again, I paid 87 for a lead that appears fishy. How do I delete this service? It is becoming quite frustrating!

    I went into my account and I saw my tennis coaching service, which has been great - but I did not locate the life coaching service...???

  • DustiO
    DustiO Administrator Posts: 428

    @pr660 it looks like you do have Life Coaching listed as a service that you offer - you can see your services here - you will see both Life Coaching and Private Tennis Instruction listed. If you want to delete the life coaching service you will just click on that service and then scroll to the bottom of the page and click "remove service" - I included a screenshot below:

    Hope this helps! Also, please submit that lead for a refund, indicating in the comments that you do not offer this service. Let me know what the result is after you do that. In my above comment I linked to the article that shows you step-by-step how to do that!

  • pr660
    pr660 Posts: 10

    Thank you! You are such an amazing administrator for our issues. So on top of it--- I realize I'm not the only one out there and I don't know how you continue in your professionalism and expeditiousness...

    You are very gifted in your capacity and please keep up the AMAZING work!!!

  • DustiO
    DustiO Administrator Posts: 428

    @pr660 You definitely just made my day - thank you! I don't always know the answers, but I do always try my best.

  • pr660
    pr660 Posts: 10

    Hi DustiO-

    I had to request refunds for my 2 and only "Life Coaching" replies, which ended up being deadbeat/perhaps scam related.

    One was around $97, the other around $82. I will be removing this service today as it's simply causing too many problems and a waste of time and effort.

    ON THE OTHER HAND, in my Tennis Coaching service, I paid around $5 for an exact match and got an

    "A-1" tennis client/student whom I have seen 2x per week for the last 3 weeks. In addition, she will be continuing through the summer and fall.

    Can you please explain why there's such a HUGE difference in cost?

    Thanks again for your ongoing help!

  • DustiO
    DustiO Administrator Posts: 428

    I can't speak to specific category/lead pricing, but you can look in your FAQs section on your targeting prices page to see generally how leads are priced, and what the lead prices will range in your category and area (make sure you're logged in when you click that link, as it will take you to your personal targeting page). Hope this helps!

  • pr660
    pr660 Posts: 10

    Thanks. Although I've coached tennis since 1988, I quickly learned the new craze that's taking over America, Pickleball. As a tennis pro, I became tops very quickly and have been coaching pickleball since 2018.

    However, there is no Pickleball Coaching/Instruction category on Thumbtack.

    Is there a way to get this service up and running?


    Thx!