can I talk to "Real" support person on thumbtack

guptalalit43
guptalalit43 Posts: 4
in Inspiration

Its really frustrating that thumbtack does not have any contact number for support. with fake leads eating my budget and no transparency on refund policy emails it is just making me think if it is worth even to stick to Thumbtack.

Thumbtack team - you need to be more transparent. as a professional its quite frustrating not to be able to talk to some one.

Comments

  • DustiO
    DustiO Administrator Posts: 1,228

    @guptalalit43 You do have access to phone support - go to your Contact Us page to get that information. If you tried this last week much of the company was off as we were meeting in person for the first time in nearly 3 years (since we went remote-first during the pandemic) - so, phone support was not available during that time. I am sure that was very frustrating and totally understand, but you should be able to call in now and wait times are typically very short! Hope this helps and thank you for posting!

  • guptalalit43
    guptalalit43 Posts: 4

    @DustiO Thank you!. will try for sure. This was really needed badly.

  • DustiO
    DustiO Administrator Posts: 1,228

    You are welcome - let me know how it goes!

  • Rosemoreira32
    Rosemoreira32 Posts: 5

    Eu compartilho a mesma opinião.

  • Nancy1005
    Nancy1005 Posts: 3

    I cannot reach anyone about a refund I requested a month ago. No one answers the phone (30 minutes) Chat says "someone will be with you and never does (90 Minutes) I am about to contact the BBB.

  • DustiO
    DustiO Administrator Posts: 1,228

    @Nancy1005 I can see the last refund request you submitted was on 1/29 and it was refunded the same day - sending a screenshot to you via DM. You can also look at charges and refunds in your payments section of you profile. Hope this helps!

  • MartaPina
    MartaPina Posts: 5

    How can I get back to my page? I tried asking for my new password but it did not happen yet. It has been 2 days now that I cannot sign in on my page. Please help me!

  • SLP
    SLP Posts: 2

    Looks like my comment was deleted, I am having the same issue. This is the worst!!

  • DustiO
    DustiO Administrator Posts: 1,228
    edited June 28

    @SLP the current average wait time for phone to support is 2.5 minutes, so I would recommend calling to see if they can help you with the issue of not being able to sign in, as I can't help with that in here. Also just as a reminder support hours are 8am-5pm MST Monday through Friday, so if you tried contacting support outside those hours you may not have had luck. Thank you!

    You can also check out our Community Code of Conduct if you saw that a comment was deleted. Have a wonderful day!

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