can I talk to "Real" support person on thumbtack

guptalalit43

Its really frustrating that thumbtack does not have any contact number for support. with fake leads eating my budget and no transparency on refund policy emails it is just making me think if it is worth even to stick to Thumbtack.

Thumbtack team - you need to be more transparent. as a professional its quite frustrating not to be able to talk to some one.

DustiO

@guptalalit43 You do have access to phone support - go to your Contact Us page to get that information. If you tried this last week much of the company was off as we were meeting in person for the first time in nearly 3 years (since we went remote-first during the pandemic) - so, phone support was not available during that time. I am sure that was very frustrating and totally understand, but you should be able to call in now and wait times are typically very short! Hope this helps and thank you for posting!

guptalalit43

@DustiO Thank you!. will try for sure. This was really needed badly.

DustiO

You are welcome - let me know how it goes!

Rosemoreira32

Eu compartilho a mesma opinião.

Nancy1005

I cannot reach anyone about a refund I requested a month ago. No one answers the phone (30 minutes) Chat says "someone will be with you and never does (90 Minutes) I am about to contact the BBB.

DustiO

@Nancy1005 I can see the last refund request you submitted was on 1/29 and it was refunded the same day - sending a screenshot to you via DM. You can also look at charges and refunds in your payments section of you profile. Hope this helps!