Metrics

rvgrand
rvgrand Posts: 7
edited January 18 in Thumbtack Pro Rewards

Has anyone else seen their metrics crash recently? Just looking at my insights, there has been a steady decline in views and lead amounts in the past few months. Where I used to see over a 1k profile views, I now see... 135. That is a significant drop if we're thinking about click through percentages. I spend a significant, to me anyways, lead budget and have not changed anything. This decline is staggering.

Comments

  • Yes I'm seeing a huge decline in both views and leads. I'm also continuously getting error message on my Samsung Android phone and have trouble getting to a lead with it. I've been told for 5 years now that Android has an issue with TT app... and its "getting fixed"... well. it ain't and I lose clients when I can't get to a lead to send a quote. VERY ANOYING.. and costly as well!

  • @GoodQuestionTutoring I did see that thread and have attempted to change max lead prices. Come to find out, I don't have access to max lead prices for some reason. I reached out to tech support and was told that there's a technical issue with my account. I was also told that there is no timeframe for the fix. Since repairs are on a per case basis, I could very well be in slot 100000 and not see any progress in the foreseeable future.

  • Something is definitely going on.

  • Mattacus
    Mattacus Posts: 19

    Check the “look yourself up” and see if you are even being included in the search results, I’m having the same issue and realized it’s because I’m being omitted from the search results in thumbtack despite being a top pro.


    https://youtu.be/lWWQiMCMdxg

  • DustiO
    DustiO Administrator Posts: 849

    @Kristi_Jarrett I would recommend reaching out to [email protected] if you are not showing up in search results so they can look into it and see if you are experiencing a technical issue, or if they have recommendations for how you can show up better!

  • Nevada
    Nevada Posts: 1

    Yeah same problem here. I was too 10 in my area. Have great stats. This week I don’t have a single view of my profile and looked myself up and I don’t even show up now. Every time I reach out for opportunities I have never gotten a response and I know for a fact I’m offering a way better price bc I would just keep lowering just to see if someone will respond to it but nothing. Very weird. It’s actually starting to really piss me off.

  • Mattacus
    Mattacus Posts: 19

    They have a bug and are for some reason refusing to admit it, you are not alone.

  • DustiO
    DustiO Administrator Posts: 849

    @Nevada I would recommend reaching out to [email protected] and letting them know that you are not showing up. @Mattacus I believe I shared your case number with you and I would suggest you follow up with support as well — and keep in mind that if there is a technical issue it does take time to fix. Thank you!

  • Mattacus
    Mattacus Posts: 19

    I can’t say I’d recommend it, I follow up 4 x a day for over a week and have gotten nowhere. Wait times are also hours these days