Problem with pro tracking of my response times
For the last four weeks or so, my response times aren't getting tracked correctly. I'm at platinum and need 75% reply within an hour resonse to maintain it.
In the past that number has taken awhile to adjust and I kept assuming everything would catch up. But not so far and I figured I better talk to someone.
A week ago I texted Support and got a canned response of links that didn't answer my question. Now I can't find the phone number again on Thumbtack! So here I am.
Every time I check Thumbtack, my response number seems to be down a point, now it's at 70%! I usually range from 80 to 90%.
I'v had 5 contacts in this new period. Four got a reply well within an hour, one was just over an hour. In February, when the problem started, I was responding to most within an hour. I am a solo dog walker and pet sitter, so I don't have huge numbers of contacts.
I would like to connect with someone at Thumbtack who can check my metrics and help me get my response time % adjusted.
Hi @MaryHannick thank you for posting! I would recommend submitting a bug report here - and you can find contact info here! Once you submit a bug report feel free to let me know and I can help follow up on it. I would also recommend before anything that you uninstall and reinstall the app, and clear cache and cookies on your device - sometimes this helps if maybe your request notifications are delayed.0
Thank you for your quick reply! I just sent a bug report using the link you posted. I will also uninstall / reinstall the app and clear cache.
I appreciate the help! Platinum status is important to me. It helps catch the eye of potential customers.
I'll post here as I get updates about the bug.
Sounds great, thank you!0
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