Problem with pro tracking of my response times

MaryHannick

Hi all,

For the last four weeks or so, my response times aren't getting tracked correctly. I'm at platinum and need 75% reply within an hour resonse to maintain it.

In the past that number has taken awhile to adjust and I kept assuming everything would catch up. But not so far and I figured I better talk to someone.

A week ago I texted Support and got a canned response of links that didn't answer my question. Now I can't find the phone number again on Thumbtack! So here I am.

Every time I check Thumbtack, my response number seems to be down a point, now it's at 70%! I usually range from 80 to 90%.

I'v had 5 contacts in this new period. Four got a reply well within an hour, one was just over an hour. In February, when the problem started, I was responding to most within an hour. I am a solo dog walker and pet sitter, so I don't have huge numbers of contacts.

I would like to connect with someone at Thumbtack who can check my metrics and help me get my response time % adjusted.

Thanks!

Mary

DustiO

Hi @MaryHannick thank you for posting! I would recommend submitting a bug report here - and you can find contact info here! Once you submit a bug report feel free to let me know and I can help follow up on it. I would also recommend before anything that you uninstall and reinstall the app, and clear cache and cookies on your device - sometimes this helps if maybe your request notifications are delayed.

MaryHannick

Hi DustiO,

Thank you for your quick reply! I just sent a bug report using the link you posted. I will also uninstall / reinstall the app and clear cache.

I appreciate the help! Platinum status is important to me. It helps catch the eye of potential customers.

I'll post here as I get updates about the bug.

Thank you,

Mary

DustiO

Sounds great, thank you!