Instant Booking
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or racking up enough money, only to come out and say, oops!
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They MUST be losing customers, and therefore money. I liked TT a lot with my previous company. It was fair and effective. A decision like this couldn't be made without the CEO's approval, and I look forward to seeing TT's balance sheet next time they file an annual report.
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Oh actually they are privately owned. No report to see,
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@DustiO I was charged for a lead and was sent an email immediately that Thumbtack flagged it as suspicious and were “crediting” me the money back. Does this mean I’m not going to be refunded the money? I haven’t received a lead in over a month (Maybe October) so I want to be paid back not credited.
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@William_Villarino, TT does not recognize us as the customer. We are nothing more than a tool for them to use as needed. I have over 7 years invested with TT. I honestly can not think of one gift, perk, discount or improvement that benefited me. Hundreds of emails and "catch phrases". Just today I got one about incorporating their calendar. My business has been hidden for 2 months. I will hide it again, still in the hope that common sense will return
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I'll just throw my 2 cent in, for whatever it's worth. I shifted to TT a few years back when Amazon shut down its home services division. After a quick learning curve and some tweaks to my services, TT was working great. The leads weren't always the best, but the fees were reasonable and on average, things worked out. But instant booking and the new fees have turned it all on its head. Literally everything that was good about TT has been erased: being able to screen customers, negotiate scheduling, reasonable fees, etc. It's almost as if someone is intentionally trying to destroy the company. At best, the folks making decisions have no clue what's involved in running a small business. And the fact that these decisions were made without consulting or making it optional for their customers (us) is contemptible. For that reason alone, TT will deserve what comes next. I've hidden my business for a couple months and will continue to do so in hopes that someone will get wise and revert to the old (and working!) arrangement - I'd really hate to have my 5-star rating be wasted. But let it be known, I did not, and will not, consent to this instant booking disaster. Wow, what a dumpster fire. smh
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This is why I asked customers to review my company on Google. All of our reviews from hardwork potentially going down the drain because of poor business practices.
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I work as a handyman in 25-30 mile range around. So I try to put my clients from near areas in one day to have less driving. But Insta booking is killing me!!! I can get one client on the west of my working "circle" and another client after it on the east... so I need to travel 50-60-70 miles! And then a third client again on the west... etc... Why did you do it? Are you real?
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You are not alone, my friend… this is across the board for every single pro. Thumbtack hears us loud and clear… the consensus is that they don’t care(obviously).
This is Thunbtack’s world and we’re just in it. So if they’re going to go down, they’re taking you and everyone else with them. I wish I could provide you with better news.
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Maybe Thumbtack should spend less time and effort sending me emails about recommending more Pros, and just a little time and effort taking care of the Pros that were here. The Pros that made Thumbtack successful. I know its not going to happen, but I am amazed at the crap they send out. NOBODY is going to refer anyone, client or Pro, to this shit show
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First lead in two weeks and she contacted 6 pros I thought the max was 4
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Couldn’t have said it better myself!
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Instant Booking has caused dozens of professional organizers to leave Thumbtack. I’m sure there are many more on their way out. Will anyone actually look at the Instant Booking process or will it continue to be about money? There are many different businesses that cannot estimate the number of hours it will take to do a job without having the first appointment with the client.
For an Organizer, we have to be in the home. One request could be a hoarder versus someone who may have five or six boxes to go through. Many will never admit to being a hoarder and their request will just state that they are unorganized.
Tthere is no way for us to estimate the number of hours. It will take until we meet with them and look at the actual amount of work that needs to be accomplished.
The estimated hours portion of Instant Booking needs to be removed. I can live with the instant booking, but not with estimating the number of hours it takes to do a job without looking at a single photo or being inside the home where we need to view cabinets, drawers, or the entire room or home to determine how many items need to be organized. The instant booking process is very very flawed…
Please someone needs to stop and read all of these postings. Otherwise why have this if no one pays attention to it? Thumbtack will continue to lose hundreds of Pros if this doesn’t change soon and I don’t think anyone wants to see this. I personally know of at least 10 to 12 organizers who have left Thumbtack because of the instant booking process. It is not just in Los Angeles, but all over the United States.
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End of year reports are in. Since instant book has been implemented as mandatory for me in July, a steady decrease in business has been evident. This would be even more evident if I could overlay the previous years earnings on top of this. Any spikes on this graph are from previous clients and not even close to being from instant booking leads. (Thy July spike was occured prior to instant booking being implemented).
I gave instant booking an honest try and did not decrease my budget at all.
Sorely disappointed at the current state of thumbtack. I'm lucky to have the flexibility to have tried this experiment. Other service providers are not so lucky and have to rely on their business to survive. This kind of decline in business can ruin people's lives.
It's sad because this could be so preventable.
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@rvgrand and everyone else who shared feedback while I was out, thank you! This type of ROI feedback is really great. I am continuing to share this thread with teams and will update as soon as I can. Looking forward to hitting the ground running this year and to continue to amplify your voices here at Thumbtack.
In the meantime, if anyone else has ROI type feedback that you'd like to share, please drop it in this thread. Thank you!
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@DustiO The y axis is total earnings per month. This particular business model relies heavily on a per customer service appointment so I can track earnings from thumbtack leads. Which means that if overlayed this graph over a number of actual leads that hired and completed, you would be looking at the same graph.
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At this point I’d take it seems like the customer don’t want it either I’m getting one lease every few weeks since
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What is this feedback actually doing @DustiO ? We continue to say the same things over and over and all we get is “ thank you for the feedback…continue sharing” or something like that. At some point, we want answers and to hear what actions are being taken and not just “ thank you for your feedback I’ll pass it along”. Respectfully.
On what date can we expect to hear a response (and what they actual plan to do) from those execs you are passing along our feedback to?
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For my own experience i think noting is going to happen! they dont care about us!
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What really needs to happen is an all hands meeting with the people who are actually making these decisions to hear directly from the people who actually pay their bills. Dusti can only do so much, and honestly it feels like they think we are just whining and are being dramatic.
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My roi has been bad since when can a customer contact over 4 pros? I had one who contacted every one in the area and hired me till someone came in cheaper. Which is also frustrating operating a service that requires a license to loose out to people with out one
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tt is owned by a investment firm and shareholders
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