Why are they charging me if I didn’t even respond to the lead?

Iarasalmeida1
Iarasalmeida1 Posts: 5
edited February 7 in Thumbtack Pro Rewards
image.png

I’m new to the platform, and I received a lead. I just clicked on the message and already got a notification that I’m being charged $50. How does this work?

Answers

  • DustiO
    DustiO Administrator, Moderator Posts: 1,978
    edited February 9

    I just responded to your other post, but in the meantime you can read about how leads/charges work here. And more about responding to leads here. You are also always welcome to reach out to support - you can find that info here. Or, we would love to see you in our weekly CommuniTEA (virtual networking sessions) - where you can chat with me and other Thumbtack pros and ask questions/get advice. I know it can be overwhelming when you are fist getting started, so I hope you don't get discouraged, because I'd love to help you!

  • Iarasalmeida1
    Iarasalmeida1 Posts: 5
    edited February 12

    Hello DustiO,
    Thank you so much for responding to me.
    Yes, I am new to the platform and didn’t really understand the logic of being charged even before getting the lead.
    I would love to join the CommuniTEA to better understand how this works and see if the platform fits what I’m looking for.

  • Iarasalmeida1
    Iarasalmeida1 Posts: 5

    Hello @DustiO,

    Thank you for getting back to me.
    I’ve paused my activities for now until I better understand how the platform works.
    I was charged twice—over $100—before even accepting the lead, which seems off.
    I would really appreciate a refund, as the tutorial for requesting one didn’t work as expected.
    I’m eager to use the platform, but I want to make sure it will work for me moving forward.

    Thanks

  • DustiO
    DustiO Administrator, Moderator Posts: 1,978

    I am not able to help with refunds, you'll need to request a refund on your end. Here is an article that walks you through how to do that. Hopefully we will see you in a CommuniTEA meeting and we can chat live to help you understand Thumbtack better :)

  • Iarasalmeida1
    Iarasalmeida1 Posts: 5

    Hi @DustiO, I got the answers I needed through the chat.
    I wasn’t able to get two of the requested refunds, even though the person was from another state and needed someone in person. But I’m checking if it still works for me.
    I understood and removed the direct leads and my card until I see if the platform works for me.

    Thanks.

Resources

Welcome! Check out our Community Code of Conduct. (review here)