Leads charged but client never responded

Hi @Nwstone , thanks for sharing this. I can understand why that would feel unfair.

This is actually something a lot of pros in the community have experienced at some point. When a customer reaches out, it does count as a lead because they’ve shown interest, but it does not always guarantee a response afterward. That is definitely one of the harder parts of working with leads in general.

It can help to refine your targeting and make sure your first message stands out, since that can improve reply rates. You can also check out the Help Center for more details on how refunds work and when they apply.

We are continuing to look at ways to improve lead quality, so feedback like yours really matters.