Leads charged but client never responded

Nwstone
Nwstone New member Posts: 1 ✭
in Business Resilience

i have had so many leads that clients never respond to . Its not right to be charged for a lead i cant even bid .

Comments

  • ArvinC
    ArvinC Administrator Posts: 122 admin
    edited May 7

    Hi @Nwstone , thanks for sharing this. I can understand why that would feel unfair.

    This is actually something a lot of pros in the community have experienced at some point. When a customer reaches out, it does count as a lead because they’ve shown interest, but it does not always guarantee a response afterward. That is definitely one of the harder parts of working with leads in general.

    It can help to refine your targeting and make sure your first message stands out, since that can improve reply rates. You can also check out the Help Center for more details on how refunds work and when they apply.

    We are continuing to look at ways to improve lead quality, so feedback like yours really matters.

  • TCB247
    TCB247 New member Posts: 11 ✭

    Probably going to get worse with the new phone number policy. Leads we pay for and have no real access to reach out to them directly . Only thru thumbtack portal… bad idea for us paying Pros

  • DustiO
    DustiO Administrator, Moderator Posts: 2,533 admin

    @TCB247 I answered this in another post, hopefully it helped to clarify how Thumbtack numbers work. There isn't a "portal", these work just like any other phone number, but with some added benefits that these numbers unlock — like unresponsive refunds. Let me know if you saw the other post and have any other questions!

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