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Remove Direct Leads

vroomer64
vroomer64 Posts: 2 ✭
in Thumbtack Resources

I'd like to remove the direct leads function and just receive the general leads that you pay ONLY if the prospect replies. The direct leads are not working out.

Answers

  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    Hi @vroomer64 and thanks for posting! Can I ask what with direct leads is not working out? ie are you getting jobs that aren't a good match, are the lead prices too expensive, etc? If you let me know I can take a look at your settings and see if there is anything I can help with in regard to direct leads.

    Otherwise, you always can just utilize the "opportunities", however you'll need to keep in mind that those are from customers who have already found a pro they liked and reached out to them directly (and either they didn't hire the pro, the pro hasn't responded, etc), so the response rate on those is pretty low.

    Your best best is always to get those direct leads, since those are customers who have picked you specifically. But, if those aren't working for you, I'd love to try and figure out why!

  • vroomer64
    vroomer64 Posts: 2 ✭

    Hi,

    Your lead prices are too high, the closing ratio is abysmal, and the prospects are too incommunicative.

    Best,

    Paul

  • structuralguy65
    structuralguy65 Posts: 56

    Actually the response rate for reaching out through opportunities is pretty good, in my experience.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin

    @structuralguy65 It probably depends on the category :) Overall I think the response rate is pretty low, but so is the risk, since you don't pay unless they respond. So always worth at least trying it!

  • Unknown
    Unknown
    edited January 2025
    This content has been removed.
  • SnCAirMaster26119
    SnCAirMaster26119 Posts: 1 ✭

    having a serious issue with the direct leads, I have gotten charged two times already 1 of them was in Carrollton and I live in Virginia Beach. That is a very far drive for a maybe not even an appointment not even a booking is a maybe and then I got another one. when I first signed up all I saw all over the app was don’t pay unless the customer which to I had to contact them for them to be able to contact me for y’all to get the money until I had to dig for almost 2 hours just to find that direct auto pay lead and I would never have approved I known that also my settings were set to area to be around Chesapeake. You know what I mean so both of those jobs did not pay out and I am out $129.

  • ArvinC
    ArvinC Administrator, Moderator Posts: 256 admin

    Hi @SnCAirMaster26119 , first, apologies for the delayed response, and thanks for taking the time to share your experience.

    It sounds like your main concern is that the Direct Leads you were charged for didn't seem to align with the service area you had configured. If you've already reviewed your targeting preferences and everything looks correct, I'd recommend reaching out to support@thumbtack.com with the lead IDs and a description of what you experienced. That will give the team the details they need to review how those leads matched your targeting and provide additional context.

    I also appreciate you sharing your experience with the Direct Leads setup. Feedback like yours helps the team better understand where the experience may be unclear for pros, especially when they're getting started.

    Thanks again for taking the time to share your feedback with the Community.

  • Perfectlyplaced
    Perfectlyplaced New member Posts: 3 ✭

    This new auto matching thing is terrible. I got automatically matched for 10 jobs in a month and none of them were a good fit. I'm pausing my jobs.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,598 admin
    edited July 30

    @Perfectlyplaced can you tell me a little bit more about what you mean by "new auto matching" so I can look into it for you?

    If you are referring to the new Smart Matching feature, you can actually toggle that off:

    Screenshot 2026-07-30 at 11.11.12 AM.png
  • Perfectlyplaced
    Perfectlyplaced New member Posts: 3 ✭

    Yes, the smart matching is what I was referring to. I was charged for 10 "smart matches" that weren't good matches at all during a month of services. I much prefer choosing which leads are a good fit.

  • Perfectlyplaced
    Perfectlyplaced New member Posts: 3 ✭

    I'd like to reduce my coverage area on my profile but there is only a button to add coverage areas instead of removing them.

  • ArvinC
    ArvinC Administrator, Moderator Posts: 256 admin

    Hi @Perfectlyplaced !

    You should be able to update your travel area at any time by going to Services, selecting the service you'd like to edit, and then opening Travel areas to adjust the areas you serve.

    We also have a short Help Center video that walks through managing your job preferences. If you're specifically looking for travel areas, I'd recommend fast forwarding to 1:04–1:17, where it shows how to update them:
    https://help.thumbtack.com/video/the-basics-of-job-preferences

    If you're only seeing an option to add coverage areas and not remove them, could you let us know if you're using the mobile app or the website? A screenshot would also be helpful so we can better understand what you're seeing.

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