Thumbtack Community

Discussion List

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  Tips for pros part 2

  My advice for my fellow pros not sure if this has been stated but I wanted to touchup on some helpful tips that help me to this day……start off with smaller budgets until you understand the thumbtack platform comfortably and how it w…

  ShaquealThomas 314 views 8 comments 3 points Most recent by unknown July 2023Inspiration
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  Limit on Reviews Displayed

  It seems that only the most recent 10 reviews on my profile are displayed. Is that normal? Or, does it show more and I just can't see them for some reason? Does Thumbtack have support for Pros? I don't see a way to access …

  pfelice 174 views 1 comment 0 points Most recent by DustiO July 2023Network and Collaborate
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  How has your experience been with Thumbtack (Pro Support) when trying to get an issue rectified...

  Especially issues dealing with getting refunds for bogus or misrepresented leads...

  Poll ROBINUCCI 196 views 4 comments 0 points Most recent by unknown July 2023Thumbtack Resources
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  Help with leads I don't get hired for

  today i got a lead from someone for 8 target chair assembly. i greet the customer and i got a message that says i already hire someone. i pay $33 for that lead and I'm assuming the other 3 pro pay $33 too. request a refund just…

  chilogm1 1.8K views 13 comments 2 points Most recent by AnthonyR July 2023Community News
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  JOIN US tomorrow (Thursday 7/20) for CommuniTEA.

  If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open…

  DustiO 227 views 3 comments 1 point Most recent by DustiO July 2023Community News
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  Account constant deactivation and no phone support

  I have been a pro with Thumbtack for over three years now, and for about a year of that time, my telephone support, so-called privileges were revoked until, I had a long conversation via text, (that conversation literally took sever…

  Muroki2004 231 views 1 comment 1 point Most recent by johnmiller July 2023Community News
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  New Pro-Stopped getting leads

  I am a pretty new PRO on Thumbtack - initially I received a few leads right away. I have not received any in over 5 days. Nothing has changed on my profile except that I got more reviews. Please advise. Thank you. Dana

  Dana_30 74 views 4 comments 0 points Most recent by Dana_30 July 2023Network and Collaborate
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  We're improving Thumbtack Pay

  Hello, Pro Community! I'm excited to share that deposits and installments are here. You used to only be able to accept one payment from a customer through Thumbtack. Thanks to your feedback, you now have the ability to request …

  CaileeM 191 views 2 comments 0 points Most recent by DustiO July 2023Thumbtack Resources
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  It is time to change the category name... "video editing" to "remote video editing"

  I have made this suggestion numberous times to Thumtack...but has fallen on deaf ears. It seems that consumers often pick video editing when they really need video production. This wastes my time and money when I reply to a video ed…

  Ron 55 views 0 comments 1 point Most recent by Ron July 2023Community News
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  Change "Video Editing" to "Remote Video Editing"

  I have made this suggestion numberous times to Thumtack...but has fallen on deaf ears. It seems that consumers often pick video editing when they really need video production. This wastes my time and money when I reply to a video…

  Ron 33 views 0 comments 0 points Most recent by Ron July 2023Network and Collaborate
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  New Group

  Hello if you are a house cleaner or you do organizing please join the new group.

  wandascleaning 33 views 0 comments 1 point Most recent by wandascleaning July 2023Community News
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  Customer service says they don't have to provide an accurate number

  Just got hung up on by thumbtack customer service because I insisted that at no point in the terms of service does thumbtack state we can be charged for a lead without a valid means of contact which customer service believes to mean…

  dmcgphotography 240 views 1 comment 0 points Most recent by daliat07 July 2023Thumbtack Pro Rewards
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  Support is not answering phone call, text and chat is auto response and no body online

  So what exactly is happening with support at TT? There is no way to contact anyone, no answers to text, on hold for hours long so you are forced to hang up, and now Chat has been relegated to auto response and just says to go to a d…

  dmcgphotography 670 views 13 comments 2 points Most recent by Enkultt July 2023Thumbtack Resources
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  Importing Reviews from Other Platforms

  Hi- I am a life coach and a new pro on Thumbtack, but I have a number of reviews on other platforms. Is there a way I can have those reviews imported into Thumbtack other than asking my clients to send another review? I don't …

  ayeh422 1.8K views 1 comment 1 point Most recent by DustiO July 2023Business Resources
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  Issues with refunds

  I've been using Thumbtack for many years and it was great experience. But recently I feel like something changed and the Thumbtack cares about money only. I've submitted refunds for leads which are clearly fall under refun…

  MenfisCreg 1.6K views 17 comments 11 points Most recent by Tiffany_Mcwhinnie July 2023Thumbtack Resources
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  Payment made through TT

  I had a potential customer pay through the app. I don't charge for my consultation and can't figure out how to get customer's money back. I've called and the message says they are not open. Tried Text message is…

  Theresa 96 views 13 comments 0 points Most recent by DustiO July 2023Network and Collaborate
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  Reviews not showing up ?

  Hello and good afternoon, thank you in advance for any help provided. Yesterday we had accumulated 9 reviews from our current clients, and overnight we received another 10 review overnight. We should have 19 review but the previou…

  WilliamGrazione_2022 1.1K views 6 comments 0 points Most recent by DustiO July 2023Community News
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  Three-piece shower installation with valve

  WilsonsHomeImprov 68 views 1 comment 0 points Most recent by WilsonsHomeImprov July 2023Share Your Projects
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  Undermount kitchen sink replacement converted to drop in

  This was a copper Undermount kitchen sink that they wanted replaced but since the granite did not match up to anything in stock anywhere we had to cut the granite in order to install a drop in Kitchen Sink

  WilsonsHomeImprov 1K views 0 comments 1 point Most recent by WilsonsHomeImprov July 2023Share Your Projects
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  Undermount kitchen sink replacement

  This was a copper double Bowl Undermount kitchen sink that they wanted replaced but since the granite didn't match up with anything in stock anywhere we had to cut the granite in order to install a drop in Kitchen Sink

  WilsonsHomeImprov 84 views 0 comments 1 point Most recent by WilsonsHomeImprov July 2023Share Your Projects