Thumbtack Community
Discussion List
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Problem with pro tracking of my response timesHi all, For the last four weeks or so, my response times aren't getting tracked correctly. I'm at platinum and need 75% reply within an hour resonse to maintain it. In the past that number has taken awhile to adjust and I … -
THUMBTACK USER GROUP - UPDATES RELEASE SCHEDULEIs anyone else tired of contacting the Help Desk with technical concerns/requests, only to be told "your feedback will be shared with engineering". The feedback seems to go into a black hole. Why does Thumbtack not share s…
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No leadsI don't know where else to get help , but if someone has been through this maybe you can help. About 6 months ago, I stopped receiving leads, despite having received at least 2 leads per month for the previous 5-6 years. my t…
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Wait time for customer service?Hey, curious what's the longest anyone here has had to wait for a customer service response in text. I'm already going to say that, despite my platinum status, i have zero faith that I can get a person on the phone. Text i…
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Welcome to our new Community members! (3/1)If you're tagged in this post, you've joined the Community in the last 2 weeks - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about … -
Top pro badgeJust curious, how do you get the top pro badge displayed. Sometimes I have sometimes I don’t. Is it points? As of now I have 5200 points and the badge is not displayed. Thank you for your time. Troy.
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We're looking for pros to feature on our social media!Hi pros! My name is Meckell and I'm a social media manager here at Thumbtack. We're looking for pros to feature on our social media channels and wanted to reach out to our wonderful community to see if anyone is interested… -
JOIN US tomorrow (Thursday 3/16) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open…
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When do the points update?After a job is booked or a customer is replied to when does the points update on the reward tracker?
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Leads strop Coming inWe used to get so many leads from Thumbtack that I'd have to turn off my visibility from time to time. Now these past couple months I've literally gotten 0 profile views! Support hasn’t been helpful at all. Its pretty nerv…
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Can someone please tell me how to turn off getting direct leads?I was able to do this & it worked for a few days, but now all of a sudden I am getting charged for direct leads again & prefer that not to happen.
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Feedback for Customer Request Form - Seeking Help With AddictionAs a Hypnotist, I seek leads/referrals for clients who identify as having an addiction. It seems the Thumbtack user is provided with prompted options that are limited to just working on an addiction. In the comments, they may indic…
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RewardsI received an email to click on something to find out about the rewards, and that page doesn’t exist. I end up here in this thread is old. I’ve been here at Thumbtack six years never received. Anything wasn’t able to make any of the…
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Reviews Standards Needs To Be UpdatedI'm responding to this message as a PROFESSIONAL using Thumbtack. Thumbtack will allow customers to use falsify the truth and even if a customer hasn't worked with us directly; they can leave reviews based on their interac…
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JOIN US tomorrow (Thursday 3/2) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then ope…
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February contest: Love what you do.❤️Happy February to all of our amazing Community members. One of our main goals in the Community is to create connections for you, to help each other grow your businesses, together. There is something magical about bringing togethe…
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Do free trial lessons actually bring new customers to piano studios?Asking all music teachers, does offering free trial lessons actually help in getting new students?
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Direct leads are costing me. Not getting any texts for leads.I am a quick responder on thumbtack. Have used them for 15 years. I am getting 0 leads only ones called direct leads ( charged big bucks). For outside work in Akron to far for me. Lost over $100.00 we no longer receive any texts but…
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Plummeting Contact Rates & Skyrocketing Acquisition CostsI've been on Thumbtack for years now, and with every change the quality of the service declines. I track my leads with meticulous detail, and the numbers don't lie. Is this also happening with you? I'm a personal trai…
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Is it possible to send leads only to customers willing to ship their items to me?Hi, I'm a Thumbtack Pro with a video transfer service that involves digitizing home video tapes from customers . I've started off covering my local area where customers can drop off their tapes in person and that's wo…
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