Thumbtack Community

Discussion List

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  Thumbtack’s Refund Policy

  Thumbtack claims to protect pros with their refund policy, but in reality, they ignore their own rules when it benefits them. Here’s what their policy says vs. what actually happens: 🚨 Thumbtack’s Policy: "A lead that violates…

  mayadcar 584 views 12 comments 2 points Most recent by LaurenceF March 2025Community News
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  What does Thumbtack do for Pros when a customer goes dark and doesn't pay

  Looking to see what Thumbtack does as far as contacting this person, and what I need to be aware of, prior to calling the police and filing a civil suit. I will more than likely be showing the court the chat log and this person…

  structuralguy65 392 views 12 comments 2 points Most recent by DustiO March 2025Thumbtack Resources
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  Leads Costing Me

  Often the Leads I receive are not responding even though I am responding quickly to them. Which means I am losing money. If this was happening occassionally fine but the last 4 leads only one responded. Any suggestions?

  Francine_Otterson 141 views 2 comments 1 point Most recent by unknown March 2025Community News
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  A way for local pros to differentiate.

  Hello Thumbtack community, You know what would be cool? A way for Thumbtack to differentiate between people who offer online services only and people who provide in-person services.Our home organizing services do well on Thumbtack, …

  Upstate_Organized 14 views 0 comments 0 points Most recent by Upstate_Organized February 2025Business Resources
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  Justa

  Llamatrack 512 views 2 comments 0 points Most recent by DustiO February 2025Business Resilience
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  My views are rising but my leads stopped

  hello! Usually my view to lead ratio is pretty high but now it can be 80 views with only 1-2 leads that doesn’t reply. It can’t be ranking because I’ve been #1 in all of my areas for the past year . I had multiple friends try and bo…

  TexasPoolGurus 45 views 1 comment 0 points Most recent by DustiO February 2025Thumbtack Resources
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  Notifications

  Hello, I am noticing that new messages are often taking 20 minutes to come in as a notification through email, and sometimes won't come in at all. Is there a way to fix this? I have already attempted to toggle the notification …

  Answered AnytimeGarageDoor_24 235 views 1 comment 0 points Most recent by DustiO February 2025Thumbtack Resources
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  Why are they charging me if I didn’t even respond to the lead?

  I’m new to the platform, and I received a lead. I just clicked on the message and already got a notification that I’m being charged $50. How does this work?

  Answered Iarasalmeida1 372 views 5 comments 0 points Most recent by Iarasalmeida1 February 2025Thumbtack Pro Rewards
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  Thumbtack is the same as all the rest

  SOMETHING HAS TO CHANGE!!!!! I was a member of Service Magic which became Home Advisor which is now Angi Leads. There is currently a nationwide civil lawsuit against them for false leads and over charging for incorrect leads. Thumb…

  Basqo 1.4K views 2 comments 0 points Most recent by conan February 2025Community News
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  Lots of bugs during first days using thumbtack.com

  My first impression of the resource is absolutely terrible!!!! I just registered and ended up getting my first lead, but I can't see the client's phone number on the website, likely due to site issues. They sent me a messa…

  Dziyana 214 views 7 comments 1 point Most recent by DustiO February 2025Thumbtack Pro Rewards
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  Thumbtack review standard message can't be customized

  I know that Thumbtack has a standard message embedded in the email that we can send to customers to do a review but it seems a little ridiculous that we can't customize it on the platform. I don't know why it took me over …

  busyb 15 views 0 comments 0 points Most recent by busyb February 2025Business Resources
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  Export past leads

  hello, I’m only wanting to export the the phone number & name of my past leads. I don’t want to have to toggle back & forth on the app for each lead. Rather, export all of them at once. Thank you, Ruby Powell

  Answered RubyPowell 507 views 10 comments 0 points Most recent by unknown February 2025Thumbtack Resources
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  Hi Everyone!

  How's a good time to communicate and use resources today, tomorrow or sometime soon???

  AdmiralS12345_ 93 views 2 comments 0 points Most recent by DustiO February 2025Inspiration
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  Thumbtack Pro new update notification glitch

  I have not been able to receive any of my leads ever since this recent update. I’ve updated my phone, deleted the app and reinstalled, contacted thumbtack tech support and I was advised to reach out to Apple. Apple tech support conf…

  Ar415 239 views 2 comments 0 points Most recent by JesseG34 February 2025Thumbtack Resources
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  Not receiving a notification every time on my phone

  Hi, I usually get a text notification on my phone for a potential lead but I don't always receive it every time. This causes a delayed response with a possibility that the client have chosen someone else. Now I'm left wit…

  eskay0201 532 views 7 comments 1 point Most recent by unknown January 2025Thumbtack Resources
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  Tracked by a wolf walking a clients dog!!!

  I finished a job last night at 9:30pm. It was for walking a dog 3 times a day, for 2 days. I took him out last night for the last walk at 9pm. I’m in Texas, and of course it’s dark. When we walk we go left, down a row of bushes on …

  pmpazo 49 views 2 comments 0 points Most recent by cltexan January 2025Network and Collaborate
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  Real Estate , Airbnb Photography

  I try to target just Real Estate or land developers , and Thumbtack kept sending me weddings and headshots, and i only received credit for one. Once going on here ?

  calexcyou 26 views 1 comment 0 points Most recent by DustiO January 2025Thumbtack Pro Rewards
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  Thumbtack for Non Home Based Services

  Now that Thumbtack is only focusing on home based services, are they going to spinoff the categories for non home based services into a new website and under a different name?

  STL_Shooter78 118 views 2 comments 0 points Most recent by STL_Shooter78 January 2025Thumbtack Resources
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  ¡Amplíe su alcance con múltiples perfiles de negocio en Thumbtack! 💼

  ¿Ofrece más de un tipo de servicio? ¿Quiere expandirse a nuevas áreas? ¡Con Thumbtack, puede crear múltiples perfiles de negocio para llegar a más clientes y mostrar todas sus habilidades! ¿Cuándo crear otro perfil? Si ofrece servic…

  Announcement jcardona 85 views 0 comments 0 points Most recent by jcardona January 2025Comunidad en Español
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  New Kid on the block (That's my way of saying new guy that paints) ;)

  Im in the Fort Wayne area looking for more work in the area of painting and networking. If you guys wanna connect and you're in my area that would be greatly appreciated! -Orthos Painting Midwest (Fort Wayne Indiana) From the n…

  Orthospainting 53 views 3 comments 1 point Most recent by ShaquealThomas January 2025Network and Collaborate