Thumbtack Community

Discussion List

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  Business insights

  if this is as accurate as it could be I would take this as a failure when it comes to running my business on here I already spent $581 total for this year and only got hired 4 times it’s crazy that I might cut my monthly budget and …

  chilogm1 44 views 0 comments 0 points Most recent by chilogm1 January 2025Business Resources
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  Refunds

  I am new to Thumbtack and I have been getting leads that just won't work with me due to many reasons out of my control. I did get all refunds besides 1 and I don't feel like I should be charged for it. Also one more big th…

  Harisb123 35 views 1 comment 0 points Most recent by DustiO January 2025Thumbtack Resources
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  REQUEST: Update Importing Google Reviews

  I know you can only import Google reviews once, but most people do that when just starting out on Thumbtack with one to a few reviews at most. As pros, we acquire more over time (especially those who get most of their business outsi…

  EPhetsa 537 views 3 comments 4 points Most recent by JonNunya January 2025Business Resources
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  Keeping Leads in Only One State

  I live in NY and have a 100-mile lead limit. I am only licensed in NY, but I receive leads in NJ and CT. How can I keep the 100-mile limit but eliminate leads outside my state? Thank you.

  Answered JMArndt 84 views 1 comment 0 points Most recent by DustiO January 2025Business Resilience
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  Denied refunds outside of lead time on profile because of customer clicking on open to other dates.

  @DustiO I recently started using thumbtack again after instant booking getting taken off the platform which is so much better but I’m running into issues with low quality leads and leads outside my lead time setup on my profile. I g…

  Jeff_jtv2020 219 views 2 comments 0 points Most recent by Jeff_jtv2020 January 2025Business Resilience
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  Opportunities Are Not Really Opportunities

  When is Thumbtack going to stop hiding the messages that are sent from Pros to job posters via the Opportunities? The messages are NOT put in the job poster's Thumbtack profile inbox. They are HIDDEN under a section called &quo…

  STL_Shooter78 1.2K views 4 comments 1 point Most recent by Ganeshboy1 January 2025Inspiration
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  Refunds for Scam Leads and Minors

  I have been with Thumbtack for over 10 years and I have spent well over $200,000 on marketing with Thumbtack alone. In 2024 year to date, I've spent upwards of $23,000. When Thumbtack first began, the company was genuinely inte…

  JulietH 867 views 11 comments 2 points Most recent by DustiO January 2025Community News
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  Video tutorial: ¡Convierta más prospectos en clientes con Thumbtack!

  Estamos emocionados de anunciar el lanzamiento de nuestro nuevo video en español, "Cómo administrar los prospectos, oportunidades, como crear respuestas rápidas e utilizarlas". Este video es el primero de una serie de vide…

  jcardona 180 views 0 comments 0 points Most recent by jcardona January 2025Comunidad en Español
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  Should customers get rated like we do?

  Only so we know if they have done something to another business

  Poll 9th_Island_Pools 195 views 3 comments 1 point Most recent by DustiO January 2025Inspiration
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  Why is the "online booking" option gone from the settings?

  It's just not available anymore.

  Answered mopper 86 views 1 comment 0 points Most recent by DustiO January 2025Business Resources
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  Top Pro Badge 2024, Top Status, Ranking

  I've been with Thumbtack for over 10 years, and I recently. received nearly 10 reviews. As a five star business with over 200 reviews, how do I access my Top Pro status and badge for 2024 that I can host on my website? I'…

  JulietH 322 views 1 comment 0 points Most recent by DustiO January 2025Thumbtack Pro Rewards
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  ABOUT THUMBTACK? Worth it?

  Hello Everyone,My name is David I’ve recently returned to Thumbtack after initially using it years ago when I first started my business. While I’ve found it to be a useful platform, I’ve noticed a recurring challenge: I’ve invested …

  CMT911 88 views 1 comment 0 points Most recent by DustiO January 2025Network and Collaborate
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  Lead Refund Denied, why?

  I am a NY-licensed home inspector. I perform inspections for clients who are purchasing homes. I recently had a refund denied from a lead who wanted her house stairs looked at due to cracks. I requested a refund at the appropriat…

  Answered JMArndt 67 views 1 comment 0 points Most recent by DustiO January 2025Business Resilience
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  Recent massive drop in rankings since the new year?

  I typically turn my leads on and off as I need them as I am a one man show and often will be too busy on a roofing project to handle incoming leads. I have 67 reviews, all 5 stars, and have been using Thumbtack for about two years. …

  Answered MOsinskie 51 views 1 comment 0 points Most recent by DustiO January 2025Thumbtack Resources
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  Your feedback in action: We’re removing all Instant Bookings.

  We’ve built this Community (along with you), because we understand the importance of connecting with other business owners — to share ideas, exchange best practices, get advice and celebrate wins, together. It’s also a space where y…

  DustiO 1.2K views 21 comments 3 points Most recent by KesXcent January 2025Thumbtack Resources
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  N

  Poll KevinCristo95 808 views 2 comments 1 point Most recent by Jeff_jtv2020 December 2024Thumbtack Resources
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  Unable to Update Travel Add-Ons

  Things I have already tried: Clearing my cache and using different browsers. I got my first lead today. Yay! Unfortunately, my price shows as $34,448, because somehow the add-on is listed as $34,428. I tried to update the price for …

  Answered ✓ ambersign 273 views 11 comments 0 points Most recent by DustiO December 2024Business Resources
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  Sending prewritten email for reviews to clients

  Hi, Is there a way that I can send out prewritten emails to clients for reviews using my own words? I don't see an option to make any changes to the message. I can only send this message out for reviews: "Thanks for bein…

  eskay0201 389 views 1 comment 0 points Most recent by DustiO December 2024Business Resources
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  Google calendar won't sync

  I linked my Thumbtack account to Google Calendar a few days ago and it worked fine. However, new events on my google calendar did not update to my Thumbtack availability. Today, I updated my settings to include another calendar from…

  Answered naomizf 159 views 1 comment 0 points Most recent by DustiO December 2024Tools to help grow & run your business
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  We won!!!

  Based on your feedback, we'll be removing instant bookings from Thumbtack on November 4th. We launched the Instant Book product to help pros get hired more quickly and more efficiently. While the experience worked well for cust…

  Average_joe1 206 views 6 comments 2 points Most recent by unknown December 2024Business Resources