Thumbtack Community

Discussion List

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  Swag at Silver

  I've been using Thumbtack for 3 years and never seen swag… Did I miss an email?

  wendeaver 36 views 1 comment 0 points Most recent by DustiO March 2025Thumbtack Pro Rewards
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  So weird...!

  Yesterday I made this long post raising some questions and issues I have with Thumbtack. I can't find it now?!! So weird. Luckily, I saved it… I would love to have a conversation about these issues I've had over the years …

  cltexan 289 views 5 comments 9 points Most recent by Catherine_Saffel March 2025Community News
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  Opp leads with business hidden

  Are customers receiving opportunity lead messages when my business is hidden? When I look at the message portal I never see a blue “read” checkmark next to the quote I send. And I never get replies to these messages. Since I don’t…

  Bricago 141 views 2 comments 0 points Most recent by Bricago March 2025Thumbtack Resources
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  What are we doing ABOUT THIS PROBLEM

  My big problem is why cant they make sure the customers only contacted 1 pro at a time , that way its easier for a pro to win the job its real bad and sad at the same time, LETS TAKE IT TO TIKTOK

  Smoothe 328 views 5 comments 2 points Most recent by cltexan March 2025Community News
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  Pavers and concrete contractor

  Drilling, Excavation, and Concrete Services Hello! My name is Rick Silva and I'm the owner of Silva Contractors Inc. We're a licensed and insured construction company serving Northern CA, and surrounding areas.We specializ…

  silvacontractors 29 views 3 comments 1 point Most recent by silvacontractors March 2025Tools to help grow & run your business
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  Thumbtack needs to figure out a few things

  I am a top pro as a photographer in Cincinnati. I had a potential lead enter the wrong city for their gig. I requested a credit refund, and thumbtack told me it was my job to message the customer to fix THEIR inquiry in order to rec…

  julianmylesphoto 104 views 1 comment 0 points Most recent by DustiO March 2025Business Resources
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  Política de reembolsos de Thumbtack: Una guía para profesionales 🚨

  Sabemos que no todos los prospectos se convierten en trabajos. Por eso, Thumbtack tiene una política de reembolsos para ayudarle cuando las cosas no salen como esperaba. ¿Cuándo puede solicitar un reembolso? Thumbtack ofrece dos tip…

  Announcement jcardona 193 views 0 comments 0 points Most recent by jcardona March 2025Comunidad en Español
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  I have raised my weekly expenditures to $350, that all I can do.since I upped the amount I would spe

  how fast does the platform respond to increases in pro spending on leads? This is so slow

  Answered Bdesignlife 40 views 2 comments 0 points Most recent by unknown March 2025Business Resilience
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  Cuenta Bloqueada

  Recientemente, hice un nuevo perfil en Thumbtack para ayudar a clientes de habla hispana. Puse la introducción del negocio en español y me bloquearon mi cuenta porque dicen que violé las reglas y políticas de la compañía. No tiene…

  ClarioBiz 74 views 1 comment 0 points Most recent by jcardona March 2025Comunidad en Español
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  ¿Debe Thumtack cambiar su política de que no se pueda poner en español el perfil?

  Recientemente, me han bloqueado mi cuenta porque puse un perfil de nuestro negocio en español, para poder alcanzar al mercado de habla hispana. No tiene sentido que digan que tiene que ser en inglés, cuando el mercado a alcanzar no …

  Poll ClarioBiz 47 views 1 comment 0 points Most recent by jcardona March 2025Comunidad en Español
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  Thumbtack’s Refund Policy

  Thumbtack claims to protect pros with their refund policy, but in reality, they ignore their own rules when it benefits them. Here’s what their policy says vs. what actually happens: 🚨 Thumbtack’s Policy: "A lead that violates…

  mayadcar 644 views 12 comments 2 points Most recent by LaurenceF March 2025Community News
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  What does Thumbtack do for Pros when a customer goes dark and doesn't pay

  Looking to see what Thumbtack does as far as contacting this person, and what I need to be aware of, prior to calling the police and filing a civil suit. I will more than likely be showing the court the chat log and this person…

  structuralguy65 409 views 12 comments 2 points Most recent by DustiO March 2025Thumbtack Resources
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  Leads Costing Me

  Often the Leads I receive are not responding even though I am responding quickly to them. Which means I am losing money. If this was happening occassionally fine but the last 4 leads only one responded. Any suggestions?

  Francine_Otterson 151 views 2 comments 1 point Most recent by unknown March 2025Community News
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  A way for local pros to differentiate.

  Hello Thumbtack community, You know what would be cool? A way for Thumbtack to differentiate between people who offer online services only and people who provide in-person services.Our home organizing services do well on Thumbtack, …

  Upstate_Organized 17 views 0 comments 0 points Most recent by Upstate_Organized February 2025Business Resources
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  Justa

  Llamatrack 530 views 2 comments 0 points Most recent by DustiO February 2025Business Resilience
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  My views are rising but my leads stopped

  hello! Usually my view to lead ratio is pretty high but now it can be 80 views with only 1-2 leads that doesn’t reply. It can’t be ranking because I’ve been #1 in all of my areas for the past year . I had multiple friends try and bo…

  TexasPoolGurus 49 views 1 comment 0 points Most recent by DustiO February 2025Thumbtack Resources
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  Notifications

  Hello, I am noticing that new messages are often taking 20 minutes to come in as a notification through email, and sometimes won't come in at all. Is there a way to fix this? I have already attempted to toggle the notification …

  Answered AnytimeGarageDoor_24 243 views 1 comment 0 points Most recent by DustiO February 2025Thumbtack Resources
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  Why are they charging me if I didn’t even respond to the lead?

  I’m new to the platform, and I received a lead. I just clicked on the message and already got a notification that I’m being charged $50. How does this work?

  Answered Iarasalmeida1 394 views 5 comments 0 points Most recent by Iarasalmeida1 February 2025Thumbtack Pro Rewards
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  Thumbtack is the same as all the rest

  SOMETHING HAS TO CHANGE!!!!! I was a member of Service Magic which became Home Advisor which is now Angi Leads. There is currently a nationwide civil lawsuit against them for false leads and over charging for incorrect leads. Thumb…

  Basqo 1.4K views 2 comments 0 points Most recent by conan February 2025Community News
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  Lots of bugs during first days using thumbtack.com

  My first impression of the resource is absolutely terrible!!!! I just registered and ended up getting my first lead, but I can't see the client's phone number on the website, likely due to site issues. They sent me a messa…

  Dziyana 227 views 7 comments 1 point Most recent by DustiO February 2025Thumbtack Pro Rewards