Thumbtack Community
Discussion List
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How do you turn off batch leads?I started using Thumbtack about a year ago, and it was working out well for me. But that was when I was getting only one direct lead at a time before having to pay for it. However, a few months ago, I started getting 2-3 direct lead… -
Back on track. Did a deep dive on my profileHello Thumbtack family. Yesterday I was feeling horrible it was the worst week I've ever had in 10 years with thumbtack. For the life of me I didn't understand how all my money was spent up for my budget and I didn't … -
Thumbtack Android App not working for me@DustiO I'm wondering if others are having trouble with the Android Thumbtack app for Pros. For a couple of days, any time I try to open it on my LG smart phones, I get a message pop-up that says "This version Thumbtack fo… -
A Quick Refresher on Reporting Suspicious ActivityThe majority of the customers you meet on Thumbtack are trustworthy. If you do come across a customer or situation you’re not sure about, let us know by reporting it. Take a moment to check out this article on reporting suspicious a… -
Privacy of information provided for background checkHello, I did a background check and I want to know if my information is kept confidential and my ssn# is encrypted. I know I could have used the other option. thanks
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Clients booking more than one person at a timeGood Afternoon, I am new to Thumbtack and have been trying to figure out how to handle clients who reach out to book more than one person and have a discussion call but go with someone else. Do I get charged for that? How can I stop…
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🚀 ¡Impulse su perfil con reseñas de clientes! Descubra cómo aquí 🚀¿Sabía que las reseñas pueden ser el factor decisivo para que un cliente elija contratarlo? Antes de tomar una decisión, los clientes quieren saber cómo es trabajar con usted, y nada lo muestra mejor que una reseña positiva. ¡Así qu… -
Can't do it optionI've received a lead that indicates the person is "looking for a life coach for a friend", this is not a lead I want to take. What happens if I click the Can't do it option? Will I still be charged? Thank you f…
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Pro advisory board. This will be epicHello everybody I'm Brett Douglas a top pro from the Orlando Florida area. You may or may not have seen me posting. I have been confidently using Thumbtack for many many years and have been a top pro ever since being on the pla…
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Background check is in processIt has been 15 days. Interested parties are unable to get hold of me. I can not respond to any leads, apparently because the background check is in process. I am frustrated and wanting to leave the platform. How quickly can this be …
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How to geta written or verbal reply from thumbtack: no active chat or phone # in the "Contact" link.How to geta written or verbal reply from thumbtack: no active chat or phone # in the "Contact" link at the bottom of the website. Clicking the "Contact" link only leads to a place to seek general question answers.
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Front Desk: Automatice sus mensajes y gane tiempo¿Le gustaría responder a sus clientes potenciales más rápido y dedicar más tiempo a hacer crecer su negocio? ¡Front Desk de Thumbtack es la solución perfecta para usted! Video explicativo ¿Qué es Front Desk? Front Desk es un servici…
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Lack of Thunbtack Support and refund policyI’m EXTREMELY disappointed in your customer service and refund policy. I am justified in saying that I will pay for leads where I can actually perform the job. I am being denied my refund requests for charges that do NOT fit my jo…
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Background Check Still ProcessingMy account still says in process, how do I move past this stage? I signed the Legal Disclosure, not sure what is going on? Please assist. Your background check is in progress. Your background check began 311 days ago and is sti…
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Denied refund for a lead which was out of my service scope.I received a “lead” from Thumbtack, and when I contacted the client to discuss the job details, she informed me that she had MISTAKENLY messaged me about sheetrock job and that she didn’t review my profile to see that I specialized …
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Suspicious job alertsMaybe a month ago, I got a job lead which of course had the potential client's name. After that, all the subsequent leads I've gotten have that client's name above it. This does not seem to be a clerical error on Thum…
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Big Ticket ItemsI did a wedding for a client that found me on Thumbtack. The wedding was July 14th and they still owe me a balance of $1000. They are giving me some BS story that he had to order a new card and it has not come in the mail yet. I di…
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Real Customer Service?Hello, Is there a REAL or LIVE person I can speak with? I have been trying to get answers for a week now. Question #1. For the refunds I have received, how long does it take to be back on my card? It shows refunded but it is not r…
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Sudden drop in leadsIt's been over 3 weeks now and the leads have dropped significantly, I read that people had this problem in the past but I only see someone from thumbtack will DM them and not really an answer I can draw a conclusion from. Some…
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I refused to work with a client and he left me a 1-star reviewI've been working with Thumbtack for almost a year now and I like this app, it's working good for me, but I think it's time to talk about this annoying little unfair thing that exists on Thumbtack. In fact, now a cli…
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