Thumbtack Community
Discussion List
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JOIN US tomorrow (Thursday 8/3) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open… -
I don’t live there!Im new to TT and I honestly am about to leave🤦🏽♀️. Frustrated is to nice of a word to explain this level of frustration! Why am I being made to pay for leads from customers from states that I do not work in. I live in TX. I hav… -
Announcing an integration with HubspotI'm excited to announce that my company, ScaleBridge.io, has an integration between Thumbtack and Hubspot working in a beta environment. If you would like to help us by joining our beta program, please fill out this brief surve…
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Capital FundingLooking for some funding from a bank or investor to partner with and purchase a well researched property to resale for a very hefty profit. Anybody out here interested or could point me in a direction? thank you HIC, LLC
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Being an expertI would absolutely love to become an expert on Thumbtack. Just let me know what I need to do. I am literally at 4.5 in only need the 4.7 to be platinum status. I have all the reviews they’re all amazing and I have plenty of projects…
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no leads for close to a monthI have seen many posts like this, but I will add mine. recently I had a stretch where I got no leads for about a month. then i got 3 leads in a day ( two of which were not very good) and then again nothing for a few weeks. I have …
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Lead CostI'm new to Thumbtack and I've set my Max leads for each service, but I'm getting charged double what my maximum is. I don't understand why. Can anyone help? They say Exact Match. This is extra frustrating because…
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Thats a lot for just one lead no?$120 for just one lead? Am I looking at this incorrectly?
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Rate Customer supportDo you know how to get pro level customer support?
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No leads no views for 3 monthsWe've lost our thumbtack leads completely in April. Literally zero leads within 3 months. We've tried to increase Max lead price, lower service fee, set up weekly budget with no limits etc. The best account in the area is …
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Not getting leadsI recently signed up for Thumbtack as a tutor and I have not been getting any leads. I've only sent out 2 quotes through the opportunities tab on my profile. However, I know I'm supposed to get lots of leads. Could I pleas…
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How do you access thumbtack concierge?This feature keeps getting marketed to me as a platinum service provider, but I have yet to see how to actually use it. Is there a specific hidden location that I am not seeing? -
Keys to SuccessA key to success is to never let the money take priority over your clients and the level of service you provide. Customer relationships are a necessity for a successful business -
Tips for pros part 2My advice for my fellow pros not sure if this has been stated but I wanted to touchup on some helpful tips that help me to this day……start off with smaller budgets until you understand the thumbtack platform comfortably and how it w… -
Limit on Reviews DisplayedIt seems that only the most recent 10 reviews on my profile are displayed. Is that normal? Or, does it show more and I just can't see them for some reason? Does Thumbtack have support for Pros? I don't see a way to access …
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How has your experience been with Thumbtack (Pro Support) when trying to get an issue rectified...Especially issues dealing with getting refunds for bogus or misrepresented leads... -
Help with leads I don't get hired fortoday i got a lead from someone for 8 target chair assembly. i greet the customer and i got a message that says i already hire someone. i pay $33 for that lead and I'm assuming the other 3 pro pay $33 too. request a refund just…
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JOIN US tomorrow (Thursday 7/20) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open…
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Account constant deactivation and no phone supportI have been a pro with Thumbtack for over three years now, and for about a year of that time, my telephone support, so-called privileges were revoked until, I had a long conversation via text, (that conversation literally took sever…
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New Pro-Stopped getting leadsI am a pretty new PRO on Thumbtack - initially I received a few leads right away. I have not received any in over 5 days. Nothing has changed on my profile except that I got more reviews. Please advise. Thank you. Dana
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We're improving Thumbtack PayHello, Pro Community! I'm excited to share that deposits and installments are here. You used to only be able to accept one payment from a customer through Thumbtack. Thanks to your feedback, you now have the ability to request … -
It is time to change the category name... "video editing" to "remote video editing"I have made this suggestion numberous times to Thumtack...but has fallen on deaf ears. It seems that consumers often pick video editing when they really need video production. This wastes my time and money when I reply to a video ed…
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Change "Video Editing" to "Remote Video Editing"I have made this suggestion numberous times to Thumtack...but has fallen on deaf ears. It seems that consumers often pick video editing when they really need video production. This wastes my time and money when I reply to a video…
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New GroupHello if you are a house cleaner or you do organizing please join the new group. -
Customer service says they don't have to provide an accurate numberJust got hung up on by thumbtack customer service because I insisted that at no point in the terms of service does thumbtack state we can be charged for a lead without a valid means of contact which customer service believes to mean…
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Support is not answering phone call, text and chat is auto response and no body onlineSo what exactly is happening with support at TT? There is no way to contact anyone, no answers to text, on hold for hours long so you are forced to hang up, and now Chat has been relegated to auto response and just says to go to a d…
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Importing Reviews from Other PlatformsHi- I am a life coach and a new pro on Thumbtack, but I have a number of reviews on other platforms. Is there a way I can have those reviews imported into Thumbtack other than asking my clients to send another review? I don't …
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Issues with refundsI've been using Thumbtack for many years and it was great experience. But recently I feel like something changed and the Thumbtack cares about money only. I've submitted refunds for leads which are clearly fall under refun…
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Payment made through TTI had a potential customer pay through the app. I don't charge for my consultation and can't figure out how to get customer's money back. I've called and the message says they are not open. Tried Text message is…
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Reviews not showing up ?Hello and good afternoon, thank you in advance for any help provided. Yesterday we had accumulated 9 reviews from our current clients, and overnight we received another 10 review overnight. We should have 19 review but the previou…
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