Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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Announcing a new integration with Hatch: Send immediate replies.We’re excited to introduce Thumbtack’s integration with Hatch, part of our focus on finding new ways to help you streamline your workflow. With our Hatch integration, you can instantly respond to your Thumbtack leads, send follow u… -
New User - Questions and HelpHi Community! I just started using ThumbTack I've been sending messages to "Opportunity" leads, because I have not gotten any Direct Lead, but If I go to my "Sent" folder, I don't see any Checkmarks, s… -
Help with leads and opportunitiesHi! I'm just starting out, and I've had Zero luck ... No one has replied my opportunities messages, nor I have received any direct leads .... I only have 1 review, but I'm starting out, where can I get reviews that a…
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Thumbtack in Canada?Hello Everyone! I am new to Thumbtack! I offer proofreading & editing services via Full Proof Edit. I've looked around for this answer but can't find anything specific so asking here - is Thumbtack available as a se… -
Introducing Front Desk.Our pros with Gold or Platinum Pro Rewards status, are part of a select group that can participate in our Pro Partnership Committee. Last rewards period, they told us that answering potential customers quickly — even when you’re on …
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Introducing a new integration: WorkizWe’re always looking for ways to help you automate your workflows, so you can focus on what you do best. We wanted to make sure you know about Thumbtack’s integration with Workiz. Here's how it works: Thumbtack leads land strai…
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Stale discounted opportunities !!!This past week I have received 4 different emails of 10%-15% discounted opportunities that were expired by at least 2 days. For example, I got one today, Thursday, for an event that occurred on MONDAY !!!!!!!!! I think the AI is b…
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Can I Post Reviews From Past Students/Clients?I have dozens of stellar reviews/testimonials from past students/clients prior to using Thumbtack. Is there a way that I may list them in the "Reviews" section of my profile? This will most certainly be mutually beneficia…
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Lately getting smaller amount of leadsI build furniture and mount TV’s among many other things on Thumbtack. I used to get a large amount of leads every week and business was great. I maintain a 5.0 rating, top pro status, and keep my profile pretty updated. Over the pa…
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As a business owner, how do you prefer to do your taxes?Let us know what tax software you use (if any), and why. And check out our partnership with TurboTax. Thank you!
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What's happened to ThumbtackFormerly a TopPro on Thumbtack, but I receive hardly any leads at all these days and the few Exact Match leads I do receive can't afford to hire me because their budget's are ridiculously low! Seriously questioning what�… -
Partnership with Jobber!Last rewards period, our Pro Partnership Committee* shared that partnerships and integrations are essential — and can help pros save time and close more leads. Last month we announced the launch of our partnership with Jobber. When…
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Negative reviewAre thumbtack leads able to leave us a negative review if they haven't hired us? I got a lead but don't offer the service that they were looking for. They left me a 1 star review because I dont offer that service. Why a…
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Thumbtack Refund Policies & Customer Service is very disappointingI have used TT for years and even though I have had my reservations, the site has been good to me and meets my needs. Recently, Thumbtack has taken turn for the worse in following its own refund policies and responding to inquiries …
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Thumbtack masterclassThanks so much for being in the zoom today! Please send me an email to Lemargriffinfilms@gmail.com with the Subject - Thumbtack Masterclass - Anyone that emails me today will get $25 off the class and also a free 15 minute private z… -
Prices not being shown to potential clientsI set up my prices and the pricing page says prices are live, yet anywhere from 60-75% of my leads show this: When I brought up this bug a year or so ago, I was told my prices are live and everything looked fine. If that's the … -
Group Highlight: Home ProsIf you're tagged in this post, it means you let us know that you are in a home industry category on Thumbtack. I wanted to personally remind all of you that this group for Home Pros exists and that it is a space for you to netw…
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Improvements for the app (for the Pros)Hi! I'm the Pro (handyman) with 300+ 5 star reviews. I'm here for 1 year already. And I'm not good with some of the moments in the app. My suggestions are: _____ 1. Make the base prices of the Pro more visible to the…
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Anyway to add voice memos?I am about to take a vacation for a week & won't be available for sales calls with leads. I wasn't going to turn off services this time, but wanted to add a more personal touch. I have a video recorded with behind the …
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Receiving Direct Leads that really aren't Direct Leads?Hey guys! My name is Britney and I am one of the CEO's of Lexington Development! We are a construction, remodeling, contracting, and handyman service based out of Jackson, MS! I just was wanting to know if there are other Pros … -
Thumbtack canceling request?I was scrolling through my previous conversations & noticed one had been canceled- by thumbtack. Why would thumbtack cancel a job request? If the person wasn’t legit/got a complaint from another pro & therefore they were rem…
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Glitching?I got a lead today & it looks like I could see another pros message. I worry that these messages aren’t going to the lead at all. Unfortunately the leads I’ve been getting have been unresponsive lately which worries me if I am p…
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Have phone numbers helped anyone? I’d prefer emails.I recently came back to using thumbtack as a pro & know about the new phone numbers feature. I am wondering if anyone had actually gotten a response from a prospect through texting/calling when they aren’t “reading” messages on …
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Another Pro copied my profileRecently I worked with a freelance contractor who told me of another pro they worked with who mentioned me by name. I had not heard of this other pro in my industry, and I somewhat regularly check out the competition to see where we…
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Collecting Customer InfoI'd like to gather all my customer contact info to improve my marketing outreach. Is there an easy way to get this info from Thumbtack?
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Personal trainers unable to select genderI’ve talked to thumbtack customer service about this multiple times, but wondering if getting it out here & having other ladies share concerns will help. As a female in the fitness space I have been harassed by male clients pre…
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Resource of the week: Get reviews [video]Hi everyone! This week I wanted to share another video from our Pro Resources library. This video walks you through the basics of how to get reviews on Thumbtack. The intended audience is new pros, but you may find it helpful even i…
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