Thumbtack Community
Discussion List
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Missing PaymentI did a service for a customer and she paid through thumbtack, but the money never showed up in my account. I've worked with this customer before and had no issue receiving payment through thumbtack in the past. I have been una… -
[Resource of the Week] Target the jobs you want.Learn how to set your targeting preferences to make sure you are only getting leads for jobs you want to do. The series consists of three videos: Set your travel areas — Let Thumbtack know where you want to work Set your job pref… -
We want your feedback!Hello Pro Community! We’re always looking to better improve your experience and were hoping you’d take a few minutes to let us know some of your thoughts and experiences with these questions below. Thank you!! What positive experien… -
Instant booking should be refunded when a customer cancels.The 15min rule is a joke! Instant bookings should be refunded back immediately upon a customers cancellation. We are paying for instant booking & high prices for all leads, they should at least be refunded when an instant book …
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Trying to get in contact with someone over phoneIs there a way I could get in contact with thumbtack over the phone . Spanish gets me someone but English just hangs up the phone or I get a stubborn text rep . I got charged for a lead that wasn’t on my targeted preferences and it …
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Photos Not Updating On ProfileI just tried to add some new photos and edit my featured projects, but the changes aren't updating on my public profile for customers. My old featured project is still on my public profile, but when you click on it it's ju…
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New Servey for $20 Amazon Gift cardA trap has been set on that servey why would i tell you about my business revenue to on that servey it makes no sense asking us how much we charge for handyman services. The more details you gave the more of a price rasie they will …
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Leads: Repair services should be separate from maintenance services .We would like to send in our gratitude to thumbtack we have been with them ever since our beginnings and we have seen the benefits over the years. However it has come to our attention there is a need for adjustments on leads service…
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RefundsI can see lot of people talking about it . Thumbtack should be more real when analyzing refund requests . So many costumers don’t respond, click by mistake and etc . But thumbtack keep charging us without any chance
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Top Pro BadgeTop pro badge is not showing on profile. I have already reached platinum status. Not having the badge is definitely affecting my rank. Can someone help?
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Life coaches -- getting leads from someone on behalf of others who has not agreed to coaching?Life coaches -- Curious whether you are getting a regular influx of leads from 3rd parties on behalf of someone who has not agreed to coaching? I have recently discontinued offering my services to those below the age of 24 because I…
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Pros Check your bank statements- Thumbtack reactivated my account & charged me without my knowledgePros check your bank accounts! After not being active since 2021, my account was reactivated, without my knowledge, 1/2/24. Thank goodness I noticed a charge from Thumbtack on my cc statement and looked in to it. I learned Thumbtack…
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Marketing Workshops with Boot Camp DigitalOne of the perks of Thumbtack Pro Rewards is the chance to attend a workshop led by marketing experts. During each Pro Rewards period pros with Gold and Platinum status can join and learn about marketing strategies with Boot Camp Di… -
Hire Count Glitches/MiscountsHi Pros! My name is Alex and I have a bartending company serving NYC called The Paloma Girls. I signed up with Thumbtack 2 years ago in hopes of meeting new clients and it has completely jump-started my business and encouraged me to…
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Instant Bookings!I have been a top pro for a couple of years now. I have spent a lot of money using Thumbtack but the instant bookings now being a requirement is forcing me to find other avenues. Instant booking doesn't work for my business and… -
Eco Grizzly, Full-Service Chimney Pros - Featured ExpertHello Thumbtack! This community has been awesome to us so far and as a Platinum Pro, I'd like to introduce myself. I'm Moshe T., owner of Eco Grizzly in Canoga Park, specializing in full-service fireplace and chimney serv…
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Not showing up in searchI’m not showing up in search results for one of my services . I currently have four, the other three services are showing and I’m near the top. But, with my targeting on and my price per lead above recommended, I still do not show u…
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Instant book has ran off the top prosI have not been happy with the instant book like a lot of pros but is instant book going to continue be forced. In my area there is not 1 top pro left in my category this feature is running off the pros that were loyal to thumbtack …
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New Top ProAs a recently added top pro, I’m interested in knowing if you offer car decals or JPG badges for websites to support marketing. I mention that I use Angie’s List, and they provide car decals.
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Is Thumbtack Price Gouging?I have had bizarre charges for leads on Thumbtack over the past few weeks. My area of contracting is video production. Leads tend to be pretty expensive - averaging between $50/lead up to $170 per lead. What I have seen as a trend…
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