Thumbtack Community
Discussion List
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Thumbtack Front Desk Not Working/ Thumbtack Refuses to Provide RefundsI have been a Thumbtack pro for over 10 years, paying Thumbtack well over $10,000 a year for leads. I've recently been using Thumbtack Front Desk, which has now- three times- failed to automatically respond to leads in under tw… -
Tweeking for higher quality leadsHello, residential custom carpenter here. We are fully licensed, insured, our team is on payroll with workers comp, wrapped vans the full nine yards. I'm trying to figure out how to optimize our company profile for higher doll…
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New temporary numbersHello, my name is Jason and I own an exterior construction company where we do residential exterior construction ( gutters, roofs, siding, etc. ). I have been using lead generating services for about 18 of the 23 years I’ve been in …
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Doing a end of the year calculation on leads that I pay for and did not get hired forEveryone should do a calculation on all the leads that they pay for but didn’t get hire,plus the leads they decline and still get charge for.
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turn off exact match leads? (architecture)Can someone tell me how to turn off direct leads? i.e. the ones Thumbtack autosends pros? I'd much rather prefer replying to opportunities & having clients contact me directly, not being auto matched. I can't figure…
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¡Ahorre tiempo y destaque con las Preguntas y Respuestas de su perfil!¿Sabía que la sección de Preguntas y Respuestas (FAQ's) de su perfil de Thumbtack es una herramienta increíblemente poderosa para su negocio? Los clientes suelen hacer las mismas preguntas una y otra vez, y al responderlas dire… -
Free Leads PromotionHi, The other day I received a push notification and email advertising if I increased my maximum weekly allowance by $XX they'd give up to 6 free leads with the highest increase. I then increased for 6 free leads. Since then ha… -
June 2025 Pro Highlight — Meet Avi.Meet Avi, a Top Pro roofing contractor and Pro Advisor on our Thumbtack Pro Advisory Board. Avi is the owner of Sol Roofing, where he has earned Top Pro for the past 5 years. We asked him about his Thumbtack experience and to share … -
May 2025 Pro Highlight — Meet Beth.Meet @busyb Beth, a Top Pro home organization and move management professional, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Beth has years of experience in her industry and is in her 5th year as a Top Pro.…
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Welcome to our new Community members — June 2025If you're tagged in this post, you joined the Community in May - and we're so glad you're here! Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or wh…
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Thumbtack's Customer ServiceI have been trying to get 2 issues resolved for a week. Thumbtack chat sends automated Spanish messages when I pressed ONE for ENGLISH, then they never connect. I've emailed, tried chat a dozen times, called (that's hopele…
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Anyone here use MailChimp?Hi all! Today in West Hollywood, CA, we have the MailChimp in-person workshop about SMS marketing. I currently use MailChimp for email marketing, but if I want to do SMS marketing, it would be an extra $20 per month. The thing I lik… -
Stop Charging Pros Unnecessary moneyI’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did everything right on my end, but ther…
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Not only unlicensed but not even a registered companyhow can thumbtack stand by and allow unlicensed pros to advertise for service that requires a contractor license? Now I’m seeing pros advertise and not even have a valid business registration with the state. Which means more than li… -
Why am I suddenly getting multiple "Handyman" leads?I am not a handyman and suddenly 5/23/25 I am getting tons of leads? This is really annoying how do I stop this???? Jeff ARndt
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Here we go again -- coaches-- does Thumbtack even want us on their platform?After almost 2 years of hiding my profile on the Thumbtack platform because their "name your own lead price" policy insisted that I pay a minimum of $165 per lead even when most "leads" never responded to my repl…
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Background Check Server ErrorEvery time I've attempted a background check over the past few months, on both Safari and Chrome desktop browsers, both SSN and photo of an ID, I've gotten a "ServorError" badge and can't move forward. Help …
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ICYMI — More networking & mentorship sessions added.Thanks to your feedback, we've added an additional weekly session for our live (free) pro networking and mentoring sessions that take place over Zoom. Beginning on May 27th we'll have afternoon sessions on Tuesday every ot…
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May 2025 Pro Highlight — Meet Thomas.Meet Thomas, a Top Pro roofing contractor, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Thomas has decades of experience in his industry and is a 3 year Top Pro. We asked him about his Thumbtack experience …
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Suspicious Leads — Same Job Requests for $85?Hi everyone, In the past 1–2 days, I’ve been receiving multiple leads for “Furniture Assembly” with the exact same setup: two desks or tables, always listed at $85. Same format. Same price. Same type of job. It’s starting to feel s…
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