Thumbtack Community
Discussion List
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SupportI am looking for support of any kind through this company. What happened to the support and how can this be fixed. If there is a problem that requires a dispute with a member of thumbtacks staff then where do I turn. I have had iss… -
Videography - video quantity and length parametersI've voiced concerns about this issue for years, but maybe by posting it here, other video Pros can share their thoughts. There needs to be some sort of way to opt out of getting charged for projects that have unrealistic budget+qua…
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I would love to be a featured proI’m very interested in being a featured pro
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ducks in a rowI'm not sure if other industries have this issue, but as a videographer, I see a lot of leads where the client doesn't have their ducks in a row. These tend to be "passion projects" where the person is self-funding. It's…
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Hi there, where is the pro support?I am currently frustrated with this app and support. I have gotten mulitple leads that are not a match and spent hours on the phone waiting for support to get my denied refund. Now, the support is gone but yet the emails and the app…
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Account Deactivated - Need SupportSo basically my husband's business account was deactivated, after messaging on all the social media platforms and emailing, someone finally answered saying that his account was deactivated because it was linked to my account. Now hi…
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Introducing Podium.We’re excited to introduce our integration with Podium. We’re partnering with them to help pros like you better connect with customers and deliver best-in-class service. Podium offers a suite of messaging tools to get online reviews… -
Additional Google ReviewsWhen I created my thumbtack account it let me import the 6 I had. I now have 17 and want to add the additional Google reviews to my account. I keep getting the error message that I have already imported all Google reviews. Is there …
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Swag :)So I just got the notification that I reached 1 year and I was getting swag, but my password wasn't taking. I reset then the message about swag went away 😞 Anyway to get that back?
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What marketing support would benefit your business most?The Community team at Thumbtack is always thinking of ways to add value to your experiences here. What kinds of marketing support would you find most beneficial to your businesses? If your answer is "other", please comment…
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[JOIN US] CommuniTEA: Live Community bi-weekly networkingIf you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to …
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Not getting any leadsOkay, so I was getting consistent leads everyday when I first started with Thumbtack. Then they just stopped out of nowhere. My profile is strong. I have my settings turned to unlimited budget. I have a 4.9 rating. And I see multipl…
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Marketing WebinarsI see that I qualify for the Marketing Webinar but when I click it I get a message saying it is already closed? Is there going to be another one scheduled soon? I was very much looking forward to that reward so I hope it’s not s…
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For success, it's all about the numbers, but the numbers are not there anymoreI have noticed a trend on TT that is concerning to Pros here in the Pro Community as well as in the Zoom CommuniTEA. There have been significant shifts in the success of pros but no one seems to know why that is. I am very OCD and …
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Tax Deductions for Small BusinessesThere are many tax breaks for small businesses, and I bet you want to know all of them to help reduce your tax liability and keep more money in your small business bank account. That is where we can help! Here are just a few of the… -
JOIN US tomorrow (Thursday 3/30) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to …
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Overcharging for leads is real...This issue relates to the contractors estimate vs. the price of the lead. There is no excuse for charging $60 for a lead that has budgeted and/or estimated $200. Because that means that even if I get the job I'm still only taking $1…
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Automatic Refund on cancel bookingFor the past 2 months I got a couple cancel booking and I get the same messages every time stating that I will be getting a refund automatically so far I have not getting any of those refunds. I’m pretty sure I have over $150 worth …
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Company leads for creative ProsI do video production. I've been on Thumbtack for over 6 years and it seems like most of my customer success stories are with companies and non-profits rather than individuals doing personal/family projects or things for their bran…
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The "Lack of" OpportunitiesWhat is the point of the Opportunities? I have responded to hundreds of them and maybe have gotten responses from like 2 of them. I can look at my sent messages and see that less than 20% of them have hired a Pro on Thumbtack. W…
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I am not getting any Leads on my Profile--Please Help!I am a professional Organizer and new to thumbtack, I have completed my profile and have some reviews. I haven't gotten any leads at all. I am just reaching out to see if there is anything that I am missing on my profile. Maybe that…
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Why have leads stopped?!?It’s been over two weeks since the app had offered any leads and maybe have had 1 job in the past month. I like the platform but almost ready for ask for my money out of my account since it’s not bringing me new leads. Can someone s…
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Instant bookings update hurting my businessThis hurts us! The forced instant bookings are priced higher then the job. I was told to lower my competitive settings. I've never been charged so much for a lead. This is disappointing to say the least.
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April Contest: Tips for success.One of the most important things we do here in this Community, is help each other grow by sharing tips and tricks for success. For this month's contest we want to hear: Your biggest tip for success when just starting a business Your…
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Welcome to our new Community members! (4/1)If you're tagged in this post, you've joined the Community in the last 2 weeks - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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0 Leads - This is Clearly a Common ConcernRepeatedly, PROs have reported they have received no leads in Q1 2023 after a previous pattern of regular weekly leads (myself included). Lead numbers have not changed as I have maximized lead price and budget. Perhaps, TT should pu…
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Notifications for OpportunitiesI've never received a notification for any opportunities even though I have all notifications on (emails, texts, and the app). I check the opportunities on the desktop multiple times a day and see many but by the time I respond to t…
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ICYMI - March CommuniTEA networking hour recapThis month we've had dozens of pros join myself and other Thumbtack team members for CommuniTEA — a biweekly networking hour where our Community members are invited to come together to network and share ideas. We wanted to share som…
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I need help with badly targeted leadsI have been trying to reach thumbtack for weeks via phone and text and chat and I get no response from anything. I keep getting leads from out of the states I work like far away. When I submit them to dispute they tell me they are e…
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good morningmy wife and I currently work in the mental health field. we are wanting to do lawn care, house cleaning, hauling junk, pressure washing or painting. we are very reliable and very hardworking. 8166015572 give us a call
Resources
Welcome! Check out our Community Code of Conduct. (review here)