Thumbtack Community
Discussion List
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Support is not answering phone call, text and chat is auto response and no body onlineSo what exactly is happening with support at TT? There is no way to contact anyone, no answers to text, on hold for hours long so you are forced to hang up, and now Chat has been relegated to auto response and just says to go to a d… -
Importing Reviews from Other PlatformsHi- I am a life coach and a new pro on Thumbtack, but I have a number of reviews on other platforms. Is there a way I can have those reviews imported into Thumbtack other than asking my clients to send another review? I don't reall…
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Payment made through TTI had a potential customer pay through the app. I don't charge for my consultation and can't figure out how to get customer's money back. I've called and the message says they are not open. Tried Text message is a bot so I can't …
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Reviews not showing up ?Hello and good afternoon, thank you in advance for any help provided. Yesterday we had accumulated 9 reviews from our current clients, and overnight we received another 10 review overnight. We should have 19 review but the previou…
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Undermount kitchen sink replacement converted to drop inThis was a copper Undermount kitchen sink that they wanted replaced but since the granite did not match up to anything in stock anywhere we had to cut the granite in order to install a drop in Kitchen Sink
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Undermount kitchen sink replacementThis was a copper double Bowl Undermount kitchen sink that they wanted replaced but since the granite didn't match up with anything in stock anywhere we had to cut the granite in order to install a drop in Kitchen Sink
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Thumbtack LeadsWhy is going on with thumbtack this is the fist time in my 2 years with thumbtack leads has been coming in so slow….even the people I urge to join thumbtack has been complaining. What’s going on..?
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Trying to become a future expertHey, I’m hugo and I’m trying to become an future expert being a pro with platinum rewards and I know thumbtack can help me with that, I’ve been in this business for 12 years and I always received good reviews. Hope I become a future…
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Add us to the Feature pleaseWe would love to be featured Affordable Lawn care 703 LLC Thanks
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Lead CostI'm new to Thumbtack and I've set my Max leads for each service, but I'm getting charged double what my maximum is. I don't understand why. Can anyone help? They say Exact Match. This is extra frustrating because none of the leads h…
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Major issues with Thumbtack AppI have now spoken to more than a dozen potential Thumbtack clients who say they are totally confused by the Thumbtack process, do not like or understand the app, and never see the responses to their requests. Personally, about 90% o…
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Customer not responding to pay the outstanding remaining balanceHello, I hope this message finds you well. I am writing to discuss a challenging situation I am currently facing with a customer. I have completed four projects for this customer, as per our agreement, with a payment structure of 50…
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apostrophe in predefined fieldsWhy can't I use " ' " (apostrophe) is the predetermined text fields
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What is the process that thumbtack uses for OpportunitiesI noticed that on the opportunities page, it indicates that "these customers who have requested other pros", "...you can be their backup." Does this mean that your response is not sent to the customer until the…
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Not getting anymore leads the way I would getSeems Thumbtack Pro has slowed down for me over the past few months. I would get a great number of leads and jobs but now it has dwindled down significantly. I have done everything required by Thumbtack Pro, I have great ratings and…
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Bad pricingHow is this even possible look at the prices imagine paying that much for leads
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Swag??How do I get my swag!! I have had 2 anniversaries and no swag!! -
How I started on Thumb-stackI was inspired from my own talent, i come from a heavy background of I.T and technology, as well as electrical and security. It was too much skills I had under my belt, and I told myself what there’s no other platform than thumbtac… -
Invest in shoe coversRemember, it’s a highly respected to your customers if they see you wear shoe covers before entering their house
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Thumbtack + GoSite PartnershipWe hear a lot of feedback from pros about how you wish we had more calendar integration possibilities — so we're excited to post about this partnership. Our partnership with GoSite makes managing your leads and your schedule easier.… -
SupportI am looking for support of any kind through this company. What happened to the support and how can this be fixed. If there is a problem that requires a dispute with a member of thumbtacks staff then where do I turn. I have had iss…
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Videography - video quantity and length parametersI've voiced concerns about this issue for years, but maybe by posting it here, other video Pros can share their thoughts. There needs to be some sort of way to opt out of getting charged for projects that have unrealistic budget+qua…
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I would love to be a featured proI’m very interested in being a featured pro
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ducks in a rowI'm not sure if other industries have this issue, but as a videographer, I see a lot of leads where the client doesn't have their ducks in a row. These tend to be "passion projects" where the person is self-funding. It's…
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Hi there, where is the pro support?I am currently frustrated with this app and support. I have gotten mulitple leads that are not a match and spent hours on the phone waiting for support to get my denied refund. Now, the support is gone but yet the emails and the app…
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Account Deactivated - Need SupportSo basically my husband's business account was deactivated, after messaging on all the social media platforms and emailing, someone finally answered saying that his account was deactivated because it was linked to my account. Now hi…
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Introducing Podium.We’re excited to introduce our integration with Podium. We’re partnering with them to help pros like you better connect with customers and deliver best-in-class service. Podium offers a suite of messaging tools to get online reviews…
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Additional Google ReviewsWhen I created my thumbtack account it let me import the 6 I had. I now have 17 and want to add the additional Google reviews to my account. I keep getting the error message that I have already imported all Google reviews. Is there …
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Swag :)So I just got the notification that I reached 1 year and I was getting swag, but my password wasn't taking. I reset then the message about swag went away 😞 Anyway to get that back?
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