Thumbtack Community
Discussion List
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Unable to Update Travel Add-OnsThings I have already tried: Clearing my cache and using different browsers. I got my first lead today. Yay! Unfortunately, my price shows as $34,448, because somehow the add-on is listed as $34,428. I tried to update the price for … -
Sending prewritten email for reviews to clientsHi, Is there a way that I can send out prewritten emails to clients for reviews using my own words? I don't see an option to make any changes to the message. I can only send this message out for reviews: "Thanks for bein…
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Google calendar won't syncI linked my Thumbtack account to Google Calendar a few days ago and it worked fine. However, new events on my google calendar did not update to my Thumbtack availability. Today, I updated my settings to include another calendar from…Answered naomizf 137 views 1 comment 0 points Most recent by DustiO Tools to help grow & run your business
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We won!!!Based on your feedback, we'll be removing instant bookings from Thumbtack on November 4th. We launched the Instant Book product to help pros get hired more quickly and more efficiently. While the experience worked well for cust… -
Questions for the platform developersWhy aren't customers accountable for orders? For example, if a client came to the platform, came to the performer as a lead, and then decided to do nothing. The platform receives money from the contractor, but the client owes n…
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refunds and customer serviceI was given a lead who did not speak English. I don't speak Spanish. We could not communicate. I was told it did not qualify under Thumbtack policy for a refund. I asked the representative what she would do if I started speakin…
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Still Getting Fake Phone Number Leads?The email went out and said that they would now refund for fake phone numbers. I paid $113 for a lead this week with an obvious fake and spam number. Has anyone had success getting a refund with the fake number? I reported the lead …
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Something is seriously wrongI was looking at my business insights just now, and it is using October 21 as “a week ago.“ Look at these stats and tell me there isn’t something seriously wrong. It says 14 leads compared to “a week ago,” yet I’ve received ZERO lea…
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My clients review should have posted in timeMy last client review the client told me it was posted and it never showed up. I messaged him and he checked it and his review did not save, so he re-did it. If it had gone correctly the first time I would have platinum. Can this be…
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This website send multiple leads although the client only pick one and they don't refund !!Hey there so I was suspecting this website to send multiple leads to us while the client dont request them, well I have proof now they do. I received a lead and the person said they had only picked one artist and didnt know why Th…
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Electrical direct leads Price after instant booking removedAre you guys getting expensive direct leads also? Thumbtack going so crazy with cost for every lead ( 68$ ) clients looking for cheaper service and leads cost expensive. Looks like a big motor scam for Pros and Clients also…..
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LeadsDoes anyone have any suggestions on how to avoid spam leads. I don't mind paying for a valid lead but when I get text messages only saying hello and do you have a driver's license when they requested data entry, it annoys …
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Incorrect Status LevelIt shows that we're silver status because our rating is 4.3 but when I look at our profile it says it's a 4.8. We used to be consistently platinum status but somehow dropped to silver. Can someone help me with this please?
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Reviews by non paying customers.It seems to me that if you have not been a paying customer your review should not count towards the average that Thumtack calculates. It is a little too easy to hurt the competition in this manner. I am not saying that they should…
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¡Convierta sus Reseñas en Proyectos Destacados! ✨¿Sabía que puede usar sus reseñas para mostrar su increíble trabajo en su perfil de Thumbtack? ¡Convierta las reseñas verificadas en proyectos destacados y atraiga a más clientes! ¿Cómo convertir una reseña en un proyecto destacado?… -
Custom weekly budgetHello everyone. My name is Philip. I'm Top pro from Pennsylvania. Maybe you have already seen a new update for Thumbtack Pros: now we can't set our weekly custom budget more then 1 time per week. After that we have to choo…
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Thankful for YOU this season.I just wanted to take a moment this week to express how grateful I am for this Community of Thumbtack Pros. Every day, I feel inspired by the stories I hear, the incredible professionals I meet, and the way you all share wisdom and … -
Business Ownership Information (BOI) filing requirement due by January 1, 2025Hello Thumbtack family! I wanted to take a moment to inform/remind you about an important filing requirement that may impact your business. It is the Business Ownership Information (BOI) Reporting. The Corporate Transparency Act (C… -
Thumbtack’s 2024–2025 Pro Advisory BoardIntroducing Thumbtack’s expanded Pro Advisory Board, comprised of 40 local service business owners from across the country Before joining the product marketing team where I lead our pro community, I was a Top Pro on Thumbtack, runn…
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No leads?@DustiO I think my thumbtack profile as a pro is not working. I have not got any leads in a while and where i live there is alot of demand for cleaners right now. Can you look into it for me? Please
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Server errorHi there, I really want to start finishing my profile. I have tried contacting customer service but it is only automated emails, chats, phone calls. The background check keeps popping up with an server error message with social or I…Answered ✓ LernikGrikorian 921 views 12 comments 0 points Most recent by KCInvestigations Thumbtack Pro Rewards
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Can I get a bad review deleted?hi, I recently had my first bad review. It's a very dishonest one. The client said my piano lesson was awful. He initially paid for 30 minutes. Towards the end of the 30 minutes, he thought the lesson was so good, he paid f…Answered ✓ Tim_Lyddon 1.2K views 2 comments 0 points Most recent by KCInvestigations Thumbtack Resources
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Is it possible to target customers in two different areas?I am trying to figure out how to target clients in all of the state of NY to do tele-therapy. This is where I am licensed; however, I live in North Carolina. I want to offer life coaching services to the United States. Also, I wa…
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Account deactivatedAccount got deactivated for no reason. Please help
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Custom budget for leadsI have a business and I have been using thumbtack for years now. I have experienced this platform thru a lot of there changes and updates. The fact that they don’t allow you to adjust you budget until Monday does not seem feasible t…
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How can I archive a message with no option to archive?We recently reactivated our account, and I archived thousands of old messages; however there is one remaining message from 2020 that does not give me the option to archive it. How can I get rid of it?
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How can I get a refund for FREQUENT customers' mistakes?I teach Piano Lessons in-person and also over the internet. The problem is, I receive leads (one or two per month) from potential students who are out of state but they are looking for "in-person" lessons. The customer acc…Answered jojoFradell 66 views 2 comments 0 points Most recent by jojoFradell Network and Collaborate
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Refund Policy - Read receipts, Valid Phone Numbers and Text Message ThreadsI do love Thumbtack. I just wanted to know if the refund process you guys used to offer - whereby if a potential customer didn't even read your quote meant you got a refund - could be brought back? Or at least, could you offer …
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Bad reviewsHi, I just posted my story about a bad review I got. The review does violate policy because it does not relate to the interaction between myself and the client. Firstly he says that he used Venmo. He did not. And I have the proof i…
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