Thumbtack Community
Discussion List
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Overcharging for leads is real...This issue relates to the contractors estimate vs. the price of the lead. There is no excuse for charging $60 for a lead that has budgeted and/or estimated $200. Because that means that even if I get the job I'm still only taking $1… -
Automatic Refund on cancel bookingFor the past 2 months I got a couple cancel booking and I get the same messages every time stating that I will be getting a refund automatically so far I have not getting any of those refunds. I’m pretty sure I have over $150 worth …
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Company leads for creative ProsI do video production. I've been on Thumbtack for over 6 years and it seems like most of my customer success stories are with companies and non-profits rather than individuals doing personal/family projects or things for their bran…
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The "Lack of" OpportunitiesWhat is the point of the Opportunities? I have responded to hundreds of them and maybe have gotten responses from like 2 of them. I can look at my sent messages and see that less than 20% of them have hired a Pro on Thumbtack. W…
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I am not getting any Leads on my Profile--Please Help!I am a professional Organizer and new to thumbtack, I have completed my profile and have some reviews. I haven't gotten any leads at all. I am just reaching out to see if there is anything that I am missing on my profile. Maybe that…
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Why have leads stopped?!?It’s been over two weeks since the app had offered any leads and maybe have had 1 job in the past month. I like the platform but almost ready for ask for my money out of my account since it’s not bringing me new leads. Can someone s…
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Instant bookings update hurting my businessThis hurts us! The forced instant bookings are priced higher then the job. I was told to lower my competitive settings. I've never been charged so much for a lead. This is disappointing to say the least.
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April Contest: Tips for success.One of the most important things we do here in this Community, is help each other grow by sharing tips and tricks for success. For this month's contest we want to hear: Your biggest tip for success when just starting a business Your… -
Welcome to our new Community members! (4/1)If you're tagged in this post, you've joined the Community in the last 2 weeks - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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0 Leads - This is Clearly a Common ConcernRepeatedly, PROs have reported they have received no leads in Q1 2023 after a previous pattern of regular weekly leads (myself included). Lead numbers have not changed as I have maximized lead price and budget. Perhaps, TT should pu…
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Notifications for OpportunitiesI've never received a notification for any opportunities even though I have all notifications on (emails, texts, and the app). I check the opportunities on the desktop multiple times a day and see many but by the time I respond to t…
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ICYMI - March CommuniTEA networking hour recapThis month we've had dozens of pros join myself and other Thumbtack team members for CommuniTEA — a biweekly networking hour where our Community members are invited to come together to network and share ideas. We wanted to share som…
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I need help with badly targeted leadsI have been trying to reach thumbtack for weeks via phone and text and chat and I get no response from anything. I keep getting leads from out of the states I work like far away. When I submit them to dispute they tell me they are e…
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good morningmy wife and I currently work in the mental health field. we are wanting to do lawn care, house cleaning, hauling junk, pressure washing or painting. we are very reliable and very hardworking. 8166015572 give us a call -
Documents and esigning for fitness professionalsHello! My name is Andrew Lehane, owner and personal trainer at Trainz 4 Gainz. I was wondering if Thumbtack had any documents we could utilize for liability purposes, insurance, and Par-Q's? I do know that would go a long way with… -
Overcharging Personal Training LeadsHello, I've been a thumbtack pro for about 5 years with my music business. I just added my personal training too but the leads are through the roof in comparison. 4 years I've never gone over my targeted budget for music, and with …
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Personal TrainersHey! Im new here my name is Nicholas and I’m a personal trainer. Any personal trainers on here?
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Partner Contest: Wisetack’s Sizzlin’ Sweepstakes is coming up!Wanted to share this fun sweepstakes from one of our partner integrations, Wisetack. See details below. Want a chance to win amazing prizes from brands like YETI, Traeger, Carhartt and Apple? Sign up now for Wisetack’s Sizzlin’ Swee…
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Customers Misunderstanding My Location...?!Hi, I cannot seem to figure out for the LIFE of me what is happening. I keep getting leads from folks who are usually from the west coast, whereas I am located in Pennsylvania. I have my location set to show my town and state (since…
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Used to get tons of leads, now I get 0?Hello everyone my question to the community is, am I the only one who feels as if their profile has been flagged or blacklisted? Used to get lots of leads that transferred to jobs and now (even with the max lead prices) I'm getting…
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Try To Anticipate Your Clients NeedsMost people come to Thumbtack with a problem that they need solved. We should aim to be the answer to that problem as quickly and effectively as possible. If you can LEARN to anticipate the needs of your client, that is going to sep…Announcement Lemargriffinfilms 320 views 4 comments 6 points Most recent by mbrand15 Business Resources -
can't get the support I need...at all...I can't change my email address on Thumbtack...it won't let me...and I can't find the support I need from anywhere!!!!
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Be a feature ProHello, I would love to be a featured pro and discuss the importance of proper pest control management. The company I work for is More For Less Exterminating. We are the most affordable and effective pest control company on Long Isla…
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Thumbtack Algorithm for displaying ProfilesI contacted TT support today and to say I was disappointed is an understatement. The leads have just about totally stopped and the ones I do receive do not respond and have not converted to business. NEWS FLASH Thumbtack, I use this…
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Getting Leads for dates my calendar is blockedI'm fairly new to TT and still learning the ropes.. I have not recieved very many leads.. I have responded to opportunities with about a 5% booking rate on those. I've already received a couple of leads for wedding dates on a date t…
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March Contest: Spring projects.As we head into springtime, many of us are thinking about spring cleaning, special home projects, or growing business plans. Personally, I've been thinking about moving my office to a different part of the house in order to get more…
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Deposits and Final PaymentsI’m having trouble requesting payment again from my customers? I require a 50% upfront deposit to book my services and when customers pay me through thumbtack I’m not able to go back in and request another or multiple payments which…
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Review were on my profile now they are gone.So I had all these reviews and only one is showing on my profile. Frida's was there for a couple days and now that is gone. Jimmy and Doreens never showed up and now the only one showing is Timothy. Please tell me how to fix this. …
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No new leads for weeksI can see other people are having the same issue. Has anyone found a solution? I used to get lots of leads and really like Thumbtack for my business. Is there a system problem? I tried calling the help desk but I cannot get an a…
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Problem with pro tracking of my response timesHi all, For the last four weeks or so, my response times aren't getting tracked correctly. I'm at platinum and need 75% reply within an hour resonse to maintain it. In the past that number has taken awhile to adjust and I kept assum…
Resources
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