Thumbtack Community
Discussion List
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Overcharging Personal Training LeadsHello, I've been a thumbtack pro for about 5 years with my music business. I just added my personal training too but the leads are through the roof in comparison. 4 years I've never gone over my targeted budget for music, and with … -
Personal TrainersHey! Im new here my name is Nicholas and I’m a personal trainer. Any personal trainers on here?
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Partner Contest: Wisetack’s Sizzlin’ Sweepstakes is coming up!Wanted to share this fun sweepstakes from one of our partner integrations, Wisetack. See details below. Want a chance to win amazing prizes from brands like YETI, Traeger, Carhartt and Apple? Sign up now for Wisetack’s Sizzlin’ Swee… -
Customers Misunderstanding My Location...?!Hi, I cannot seem to figure out for the LIFE of me what is happening. I keep getting leads from folks who are usually from the west coast, whereas I am located in Pennsylvania. I have my location set to show my town and state (since…
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Used to get tons of leads, now I get 0?Hello everyone my question to the community is, am I the only one who feels as if their profile has been flagged or blacklisted? Used to get lots of leads that transferred to jobs and now (even with the max lead prices) I'm getting…
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Try To Anticipate Your Clients NeedsMost people come to Thumbtack with a problem that they need solved. We should aim to be the answer to that problem as quickly and effectively as possible. If you can LEARN to anticipate the needs of your client, that is going to sep…Announcement Lemargriffinfilms 315 views 4 comments 6 points Most recent by mbrand15 Business Resources -
can't get the support I need...at all...I can't change my email address on Thumbtack...it won't let me...and I can't find the support I need from anywhere!!!!
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Be a feature ProHello, I would love to be a featured pro and discuss the importance of proper pest control management. The company I work for is More For Less Exterminating. We are the most affordable and effective pest control company on Long Isla…
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Thumbtack Algorithm for displaying ProfilesI contacted TT support today and to say I was disappointed is an understatement. The leads have just about totally stopped and the ones I do receive do not respond and have not converted to business. NEWS FLASH Thumbtack, I use this…
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Getting Leads for dates my calendar is blockedI'm fairly new to TT and still learning the ropes.. I have not recieved very many leads.. I have responded to opportunities with about a 5% booking rate on those. I've already received a couple of leads for wedding dates on a date t…
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March Contest: Spring projects.As we head into springtime, many of us are thinking about spring cleaning, special home projects, or growing business plans. Personally, I've been thinking about moving my office to a different part of the house in order to get more…
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Deposits and Final PaymentsI’m having trouble requesting payment again from my customers? I require a 50% upfront deposit to book my services and when customers pay me through thumbtack I’m not able to go back in and request another or multiple payments which…
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Review were on my profile now they are gone.So I had all these reviews and only one is showing on my profile. Frida's was there for a couple days and now that is gone. Jimmy and Doreens never showed up and now the only one showing is Timothy. Please tell me how to fix this. …
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No new leads for weeksI can see other people are having the same issue. Has anyone found a solution? I used to get lots of leads and really like Thumbtack for my business. Is there a system problem? I tried calling the help desk but I cannot get an a…
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Problem with pro tracking of my response timesHi all, For the last four weeks or so, my response times aren't getting tracked correctly. I'm at platinum and need 75% reply within an hour resonse to maintain it. In the past that number has taken awhile to adjust and I kept assum…
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No leadsI also went 3 months with no leads... Previously, I consistantly had 1-2 leads and responded quickly. I have increased budget a little bit but still hardly anything. I even got a couple clients to add reviews. I have talked to a Thu…
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THUMBTACK USER GROUP - UPDATES RELEASE SCHEDULEIs anyone else tired of contacting the Help Desk with technical concerns/requests, only to be told "your feedback will be shared with engineering". The feedback seems to go into a black hole. Why does Thumbtack not share s…
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No leadsI don't know where else to get help , but if someone has been through this maybe you can help. About 6 months ago, I stopped receiving leads, despite having received at least 2 leads per month for the previous 5-6 years. my target…
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Wait time for customer service?Hey, curious what's the longest anyone here has had to wait for a customer service response in text. I'm already going to say that, despite my platinum status, i have zero faith that I can get a person on the phone. Text is usually …
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Welcome to our new Community members! (3/1)If you're tagged in this post, you've joined the Community in the last 2 weeks - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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Top pro badgeJust curious, how do you get the top pro badge displayed. Sometimes I have sometimes I don’t. Is it points? As of now I have 5200 points and the badge is not displayed. Thank you for your time. Troy.
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We're looking for pros to feature on our social media!Hi pros! My name is Meckell and I'm a social media manager here at Thumbtack. We're looking for pros to feature on our social media channels and wanted to reach out to our wonderful community to see if anyone is interested. If you w… -
JOIN US tomorrow (Thursday 3/16) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to …
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When do the points update?After a job is booked or a customer is replied to when does the points update on the reward tracker?
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Leads strop Coming inWe used to get so many leads from Thumbtack that I'd have to turn off my visibility from time to time. Now these past couple months I've literally gotten 0 profile views! Support hasn’t been helpful at all. Its pretty nerve racking …
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Can someone please tell me how to turn off getting direct leads?I was able to do this & it worked for a few days, but now all of a sudden I am getting charged for direct leads again & prefer that not to happen.
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Feedback for Customer Request Form - Seeking Help With AddictionAs a Hypnotist, I seek leads/referrals for clients who identify as having an addiction. It seems the Thumbtack user is provided with prompted options that are limited to just working on an addiction. In the comments, they may indic…
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RewardsI received an email to click on something to find out about the rewards, and that page doesn’t exist. I end up here in this thread is old. I’ve been here at Thumbtack six years never received. Anything wasn’t able to make any of the…
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Reviews Standards Needs To Be UpdatedI'm responding to this message as a PROFESSIONAL using Thumbtack. Thumbtack will allow customers to use falsify the truth and even if a customer hasn't worked with us directly; they can leave reviews based on their interactions. If …
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JOIN US tomorrow (Thursday 3/2) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to…
Resources
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