Thumbtack Community
Discussion List
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A new Rewards period is coming — March 1We can’t believe how quickly this Thumbtack Pro Rewards period is flying by — but we’ve sure enjoyed it! We’ve met you in Thumbtack success workshops and digital marketing webinars, you’ve shared your Thumbtack swag, joined the Pro … -
Thumbtack viewsHello I’m a top pro I have over 163 reviews all 5 starts thumbtack has always work great for me it completely changed my life but last year my views when down from past years I used to get 800-900 views now I barely get 100 views a … -
Interested in being featured on Thumbtack? Share your best tips for home projects!Hi Thumbtack Pro Community! I'm the content marketing manager at Thumbtack, and I'm looking for home care professionals to submit their best tips for repairing, maintaining and improving a home! Interested? Please submit y… -
[CLOSED] WINTER CONTEST: Share your storyTHIS CONTEST IS NOW CLOSED This can be a crazy time of year — from holiday preparations, to end of year wrap up and new year planning. But we still want to hear your stories! We'll randomly select one person to receive a Thumbt…
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Responding to messagesWe currently utilize an integration to pull our Thumbtack leads into our CRM where our contact center reaches out immediately and nurtures each lead 24/7. The trouble I'm finding is that this affects our response rate showing …
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Thumbtack over the years no longer for the proI have been on Thumbtack as a pro for over seven years now and been a top pro for many of those years. I had an amazing experience on Thumbtack for many years My Business thrived however, now they have made so many changes and it’s …
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Piano Services and RestorationI would love to be a featured Business here. It’s just me myself and I fixing pianos in Florida. Heres my ad: Hello all, I am currently offering piano tuning/repair services to the North East of Florida. With a comprehensive tunin…
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Poor customer serviceI am frustrated that I cannot speak with a live person. I keep getting leads that I am blocked from because Thumbtack indicates my card is not working. checked with the bank and the card is working. I finally get a good lead and I c…
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Pro advisor board meetingI just wanted to say that I was so honored to be a part of our pro advisory board meeting that we had yesterday. This is a new board that was just created about 6 months ago that's helping the Thumbtack team and top pros and pr… -
Background check not workingAnyone else having issues with getting the background check? I enter my information in and all it returns is "serverError".
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Is it a bug or new requirement for pro?@DustiO When I using mobile app to increase my weekly budget. The mobile app require me increase more than 2x minimum weekly budget. It affect my ability to increase or decrease my weekly budget depend on how busy I am it.
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Low position on listingI used to get so many leads from Thumbtack that I'd have to turn off my visibility from time to time. Now these past couple months I've literally gotten 0 profile views! Support hasn’t been helpful at all. Its pretty nerve…
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Best Gauge Nail Gun for Molding ReattachmentI have a TV mounting project to do this weekend and the customer is asking for wire concealment. part of that process will involve removing the bottom floor molding and then reattaching it. What is the best gauge nail gun to reatta…
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Clients who do not respond and pay for it.I understand that you are experiencing difficulties with unresponsive leads.In such situations , it is important to maintain professionalism and follow-up with the client through alternative communication channels . Thumbtack not re… -
Service "not available" to add on pro, but comes up when I search as a customerHelp! I'm a new yoga teacher and trying to add my services to my pro account, but nothing comes up yoga related at all when I try to add a new service (so according to Thumbtack, it's "not available as a service"…
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Being FeaturedI am interested in being featured
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A dispute was filed on me.I need help.My account has been put on hold. we did a job a few weeks ago. It was to remove carpet and stain steps We did the job everything went great the customer picked his color for stain and then gave us the color for risers The first is…Chrissy5555 950 views 7 comments 0 points Most recent by Jesus_Proenza Link your Thumbtack account with partner platforms
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House cleaningI have a house cleaning job and I started using Thumbtack to increase my income and it's been great, I'm happy and satisfied with it.
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Missing PaymentI did a service for a customer and she paid through thumbtack, but the money never showed up in my account. I've worked with this customer before and had no issue receiving payment through thumbtack in the past. I have been una…
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[Resource of the Week] Target the jobs you want.Learn how to set your targeting preferences to make sure you are only getting leads for jobs you want to do. The series consists of three videos: Set your travel areas — Let Thumbtack know where you want to work Set your job pref… -
We want your feedback!Hello Pro Community! We’re always looking to better improve your experience and were hoping you’d take a few minutes to let us know some of your thoughts and experiences with these questions below. Thank you!! What positive experien… -
Instant booking should be refunded when a customer cancels.The 15min rule is a joke! Instant bookings should be refunded back immediately upon a customers cancellation. We are paying for instant booking & high prices for all leads, they should at least be refunded when an instant book …
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Trying to get in contact with someone over phoneIs there a way I could get in contact with thumbtack over the phone . Spanish gets me someone but English just hangs up the phone or I get a stubborn text rep . I got charged for a lead that wasn’t on my targeted preferences and it …
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Photos Not Updating On ProfileI just tried to add some new photos and edit my featured projects, but the changes aren't updating on my public profile for customers. My old featured project is still on my public profile, but when you click on it it's ju…
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New Servey for $20 Amazon Gift cardA trap has been set on that servey why would i tell you about my business revenue to on that servey it makes no sense asking us how much we charge for handyman services. The more details you gave the more of a price rasie they will …
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Leads: Repair services should be separate from maintenance services .We would like to send in our gratitude to thumbtack we have been with them ever since our beginnings and we have seen the benefits over the years. However it has come to our attention there is a need for adjustments on leads service…
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RefundsI can see lot of people talking about it . Thumbtack should be more real when analyzing refund requests . So many costumers don’t respond, click by mistake and etc . But thumbtack keep charging us without any chance
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Top Pro BadgeTop pro badge is not showing on profile. I have already reached platinum status. Not having the badge is definitely affecting my rank. Can someone help?
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Life coaches -- getting leads from someone on behalf of others who has not agreed to coaching?Life coaches -- Curious whether you are getting a regular influx of leads from 3rd parties on behalf of someone who has not agreed to coaching? I have recently discontinued offering my services to those below the age of 24 because I…
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