Thumbtack Community
Discussion List
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How do I turn off On-Site Estimates?For some reason my profile lists I will be doing an on-site estimate, and I rarely do any sort of on site visit before I start the job. I don't want customers to think I will be coming to their property 150+ miles away to bid on a j… -
Why are these leads even allowed?Currently, there is a lead for "video production" in Shelbyville, IL 62565, but the job poster doesn't actually need video production. They need "AV for an event including mics and projector/screen or TV". AV Re… -
New instant booking feesWelcome to the new Angie’s/home advisor you guys are going to drive us away! Just got an instant booking for a broken sprinkler head cost was over $70!! He just wanted me to give him a ball park on how much it would cost to fix. I i… -
Thumbtack AlgorithmFor over four years, Eco Grizzly Chimneys has diligently served our customers, consistently providing top-notch service in chimney repair, inspection, and sweeping. With 151 successful hires and an impressive 50 positive reviews on …
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Not showing up in resultsHello. So I am one of the most hired on thumbtack as a pro and I started having this issue where I wasn’t showing up in results when people would put in specific dates. It got fixed for 2 days and now I am not showing up again but a…
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Finding jobs based on a keywordI assemble an outdoor play item that is known for being difficult and I would like to get leads based on that keyword rather than a generalized category. I don't want to pay for leads outside of that keyword. Cannot find any info …
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A case for a better client inquiry flow (for a muralist)Hey Thumbtack, I am going to be speaking about my industry (Muralist) on ways that Thumbtack could improve things for both the user AND the pro. I decided to try out the user flow from the consumer side and see how it worked. What …
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Refund requestI don’t understand why most of the times the clients that refuse to contact me, or stop answering are not qualified to request a refund. Even had a customer that told me on the conversation that he was ok to cancel the appointment a…
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Merged: Instant bookingThis discussion has been merged.
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JOIN US tomorrow (Thursday 8/31) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to … -
Can’t get helpI’m a Thumbtack Pro silver status. I have never been able to reach anyone at Thumbtack about some issues regarding my account. I’m been getting a lot of work. Is there a phone number where I can actually talk to someone? I’ve tried …
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Thumbtack Lead Quality and refundWe've been spending more and more money and getting less and less quality leads from thumbtack. We are literally Top 1 on the platform in the area. We tracked our spending the month of September and below is what we got. Total: $1,0…
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Why does the lead cost more than the job?!Curious how thumbtack comes up with prices honestly. I am an electrician and charge $75 to install an outdoor coach light. It takes 10 min or less. I find it difficult to charge more than that and so does the customer when it’s a 10…
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First time replacing a fenceThis is my first time ever taking down the fence and putting it back up. Plus I rebuilt two gates for the fence, and it looked like it came out nice
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Welcome to our new Community members! (October 2023)If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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ReviewsDoes any one else feel like they are not getting reviews like they used to? We use to send the review request and 8/10 would leave one now I feel like it’s about 2/10 will leave one. Kinda makes me feel like the platform is not info…
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How do you get reviews?Let us know how you get your customer to leave you a review. Be sure to share your best review tips in the comments! -
Non licensed prosWhy does thumbtack allow non licensed people to advertise for services that require a county and or state license?
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Merged: Instant booking is making me quit using ThumbtackThis discussion has been merged.
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Profiles for Different LocationsWe're a new eLearning platform that launch in January 2022. Our platform allows parents to find verified, actual teachers to tutor their children. We were wondering if it was possible to make sub-profiles that are specific to cities…
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Interested in being featuredGood morning @, My name is Scott Webster. I am the owner of Northeast Property Management. I came across your profile in the pro rewards area. I would love to be featured as a top pro for thumbtack. I started my business on a budget…
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Customer supportas many other users I received a fake lead. Paid $45.00 plus. Customer never responded, I tried calling them and the number is disconnected. I requested a refund and it got declined. I have tried contacting via text the customer ser…
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Cost of Leads as a Photographer and RefundsHey everyone. (apparently my post got deleted by thumbtack) I'm at the end of my rope with Thumbtack. They seem to have trash customer service, it's not even in the u.s. although the owner lives in California? My issues are as such…
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JOIN US tomorrow (Thursday 9/28) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to …
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Leads have dried up for a month, what about you guys?I have done the usual, checked my competitive max lead price to make sure I am competitive, altered my profile, added new projects, checked out my competition and see that I am ranked 3rd when "muralist" is searched for Sa…
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When I don’t get hired for a jobI would find it very helpful if there would be a way for me to see if my lead hired someone else. Of course, I wouldn’t be able to see who of my competition they hired, neither am I interested, but I would find it so helpful to see…
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Anyone else have a n issue with max lead price?It almost a week i can't change my max lead price more than 27$ which i could change it up to 35-40$ until last week. Now other pros offer higher max lead price and this is the reason i lost the 1st place. I talked with the custome…
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Pro Membership and BoardHi. I’d love to be onboard as a Pro again. I was a part of the thumbtack mentorship program and events in the past.
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Email says I am less competitive, but my profile says otherwiseI have received an email twice that rate for paying for leads wasn’t competitive, but when I go to my profile, it is very much at a competitive rate. I have had zero leads for a month now, but when I search my profile I come up in t…
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