Thumbtack Community
Discussion List
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Saved RepliesCan we please get the saved replies to be higher number of characters, 500 is not enough -
Keys to SuccessA key to success is to never let the money take priority over your clients and the level of service you provide. Customer relationships are a necessity for a successful business -
Tips for fellow prosJust a few tips for my fellow pros and new group announcement. 1.use every tool available when receiving a lead phone text email. remember they may log off thumbtack and a phone call or text message can land that lead. 2. check you… -
Tips for pros part 2My advice for my fellow pros not sure if this has been stated but I wanted to touchup on some helpful tips that help me to this day……start off with smaller budgets until you understand the thumbtack platform comfortably and how it w…
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Limit on Reviews DisplayedIt seems that only the most recent 10 reviews on my profile are displayed. Is that normal? Or, does it show more and I just can't see them for some reason? Does Thumbtack have support for Pros? I don't see a way to access that anywh…
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How has your experience been with Thumbtack (Pro Support) when trying to get an issue rectified...Especially issues dealing with getting refunds for bogus or misrepresented leads... -
JOIN US tomorrow (Thursday 7/20) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to … -
Thats a lot for just one lead no?$120 for just one lead? Am I looking at this incorrectly?
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Account constant deactivation and no phone supportI have been a pro with Thumbtack for over three years now, and for about a year of that time, my telephone support, so-called privileges were revoked until, I had a long conversation via text, (that conversation literally took sever…
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New Pro-Stopped getting leadsI am a pretty new PRO on Thumbtack - initially I received a few leads right away. I have not received any in over 5 days. Nothing has changed on my profile except that I got more reviews. Please advise. Thank you. Dana
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We're improving Thumbtack PayHello, Pro Community! I'm excited to share that deposits and installments are here. You used to only be able to accept one payment from a customer through Thumbtack. Thanks to your feedback, you now have the ability to request and r… -
It is time to change the category name... "video editing" to "remote video editing"I have made this suggestion numberous times to Thumtack...but has fallen on deaf ears. It seems that consumers often pick video editing when they really need video production. This wastes my time and money when I reply to a video ed…
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Change "Video Editing" to "Remote Video Editing"I have made this suggestion numberous times to Thumtack...but has fallen on deaf ears. It seems that consumers often pick video editing when they really need video production. This wastes my time and money when I reply to a video…
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New GroupHello if you are a house cleaner or you do organizing please join the new group. -
Customer service says they don't have to provide an accurate numberJust got hung up on by thumbtack customer service because I insisted that at no point in the terms of service does thumbtack state we can be charged for a lead without a valid means of contact which customer service believes to mean…
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Support is not answering phone call, text and chat is auto response and no body onlineSo what exactly is happening with support at TT? There is no way to contact anyone, no answers to text, on hold for hours long so you are forced to hang up, and now Chat has been relegated to auto response and just says to go to a d…
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Importing Reviews from Other PlatformsHi- I am a life coach and a new pro on Thumbtack, but I have a number of reviews on other platforms. Is there a way I can have those reviews imported into Thumbtack other than asking my clients to send another review? I don't reall…
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Payment made through TTI had a potential customer pay through the app. I don't charge for my consultation and can't figure out how to get customer's money back. I've called and the message says they are not open. Tried Text message is a bot so I can't …
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Reviews not showing up ?Hello and good afternoon, thank you in advance for any help provided. Yesterday we had accumulated 9 reviews from our current clients, and overnight we received another 10 review overnight. We should have 19 review but the previou…
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Undermount kitchen sink replacement converted to drop inThis was a copper Undermount kitchen sink that they wanted replaced but since the granite did not match up to anything in stock anywhere we had to cut the granite in order to install a drop in Kitchen Sink
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Undermount kitchen sink replacementThis was a copper double Bowl Undermount kitchen sink that they wanted replaced but since the granite didn't match up with anything in stock anywhere we had to cut the granite in order to install a drop in Kitchen Sink
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Thumbtack LeadsWhy is going on with thumbtack this is the fist time in my 2 years with thumbtack leads has been coming in so slow….even the people I urge to join thumbtack has been complaining. What’s going on..?
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Trying to become a future expertHey, I’m hugo and I’m trying to become an future expert being a pro with platinum rewards and I know thumbtack can help me with that, I’ve been in this business for 12 years and I always received good reviews. Hope I become a future…
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Add us to the Feature pleaseWe would love to be featured Affordable Lawn care 703 LLC Thanks
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Lead CostI'm new to Thumbtack and I've set my Max leads for each service, but I'm getting charged double what my maximum is. I don't understand why. Can anyone help? They say Exact Match. This is extra frustrating because none of the leads h…
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Major issues with Thumbtack AppI have now spoken to more than a dozen potential Thumbtack clients who say they are totally confused by the Thumbtack process, do not like or understand the app, and never see the responses to their requests. Personally, about 90% o…
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Customer not responding to pay the outstanding remaining balanceHello, I hope this message finds you well. I am writing to discuss a challenging situation I am currently facing with a customer. I have completed four projects for this customer, as per our agreement, with a payment structure of 50…
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apostrophe in predefined fieldsWhy can't I use " ' " (apostrophe) is the predetermined text fields
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What is the process that thumbtack uses for OpportunitiesI noticed that on the opportunities page, it indicates that "these customers who have requested other pros", "...you can be their backup." Does this mean that your response is not sent to the customer until the…
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