Thumbtack Community
Discussion List
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How do you manage on client that reschedules on Instant Book?Another reason why Instant Book is for the customer and not the PRO. I had a client last minute reschedule on me today for our session at 10. No where on my account can I update the appointment to the new time. There is an option to… -
Get charged twice for the same client -lead and instant bookHello, For the second time in a week, I have had a client first pick me as referral lead then immediately (within a minute) they select me for instant book. So now I am charged first for the lead and second for the instant book. I …
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Thumbtack payTo whoever decide to built this option and doesn’t add a refund button, I think you should get fired immediately. Who built an ACH and not add a refund options. What if I take payments before the project and client cancel and now I …
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Can Clients not on Thumbtack, write a 2nd review for my service?Hi all, I've been on Thumbtack since 2020 as an Overnight Pet Sitter. One of my clients, Erin has used my services for 16 years but is not on Thumbtack. She wrote a review when I first joined in 2020. Can she write a 2nd review to…
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Is any body else loosing money from the 15 min refund policy from instant book?I’m loosing $100 dollars a day from instant book cancellation after the non existent 15 min refund window passes. Half of my customers that instant book are actually trying to get prices. The 15 min refund is a joke that should be c…
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Virtual AdminIs there an app or some sort to assist in responding to the leads….I’m eagerly wanting to try something new to help my business
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AUTUMN CONTEST: Share a project.We know you are hard at work - and you deserve a shout out! Comment below with a project you are proud of, something you are currently working on, or an amazing before and after photo - we want to see what you've been up to so we ca… -
IS THUMBTACK FISHING?Is Thumbtack legitimately wanting to facilitate an honest transaction between potential clients & pros, or are they using our numbers for ways to get over on us in the end?
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Giveback event — Winner!We’re excited to announce that St. Jude Children's Research Hospital is once again the recipient of this year’s annual Giveback event grant. They’ll receive $10,000 from Thumbtack to help them advance cures, and means of prevention,…
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Thumbtack does not care about the prosThumbtack does not care about the pros anymore it changed in 2020 when they took away the unread refund that protected us pros from bad leads they need to take phone numbers off the beauty of thumbtack use to be the customer got to …
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Now I'm getting charged for leads that I'm not licensed for, from a customer who posted it twiceNot a happy camper. Why should a structural engineer get charged twice for a lead where the customer needs an architect. Someone explain that, please.
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Pro Reward and StatusCan someone please share with me on how to receive the Rewards for Silver and Gold Status 😉 I have been a Pro on Thumbtack for 8 years … Thank you 🙏🏻
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What can I do if a customer is avoiding paymentWhat can I do if a customer is avoiding payment I put in a 4 sink system in a food trailer about three months ago and I did the entire job and it was time for the customer to pay if she started avoiding me so I contacted Thumbtack b…
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Featured ProI would be honored to become one of the featured pros. i have been performing magic and balloons for 23 years.
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Pro Account Was DeactivatedHello! I have been using Thumbtack for many years in my cleaning business and I got deactivated I've been trying to recover for about 6 months and no answer, I had more than 250 reviews with a strong profile. Has anyone had the same…
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Help with non-responsive leadsDear community, I just got charged $30 for a lead that never posted on my 'direct leads' tab and the potential client never responded. This is about guitar lessons. I am guessing the client changed his mind or was just not serious a…
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Tips & tricks from successful Thumbtack pros.As some of you know, before joining the Thumbtack team I was a business owner for over a decade (I had a wedding cake & confection company) and much of that time was spent as a Top Pro on Thumbtack. I supported my young family …
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Thumbtack Giveback — get your votes in!Today’s your last day to get your votes in for this year’s annual Thumbtack Giveback event. Check out your top 5 nominated nonprofits here and be sure to vote by midnight tonight. The winner will be announced tomorrow.
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Thumbtack Giveback — How we can give back to our communities.In the continued spirit of this year’s annual Thumbtack Giveback, we wanted to highlight another pro from our Community — and we wanted to share some ways that we can all give back, together. Our winning non-profit last year was St.…
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I’m interested in the Expert ProHey there my name is Katie Robinson and owner of Kdssociety. I’ve been apart of the thumbtack platform since 2015 and my makeup business has grown so much because of this platform. I would love to help others in advancing there busi…
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Thumbtack Giveback — Who’s your pick?Our annual Thumbtack Giveback event is in full swing. It’s wonderful to see all the different nonprofits Thumbtack pros like you nominated to receive a $10,000 grant from Thumbtack. We’ve narrowed the selection down to these 5 nonpr…
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Thumbtack Giveback — Pros who are good at giving back.In the spirit of our Thumbtack Giveback event, we wanted to highlight some pros from our Community who are good at giving back — to their local communities and to their fellow Thumbtack pros. @busyb Beth Blacker, a Thumbtack Top Pr…
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Support with multiple accountsI accidentally created multiple accounts and while I've deactivated the 2nd account, I can't get a background check completed now, I just receive a "server error" message, I tried completing it with a DL but never got conf…
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[VIDEO] Thumbtack Success WorkshopEarlier this week we had the opportunity to meet with 100+ pros from this amazing Community to get some insights, tips & tricks for success on Thumbtack — from our Thumbtack support teams and two of our Thumbtack Pro Advisors, S…
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Message for all the engineers and architectsI am finding that this mandatory "$0/on-site estimate" thing is confusing the customer. People are expecting a free consultation. I had three just in the first three days this week. "The app said this was supposed …
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Not showing up in search resultsHi this is a Magic of purity on thumbtack, why I’m not showing up in search results???
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"Limited Availability" questionI was top in my area for a while and getting a lot of lead and many are free. Just when I thought things are going well, I stopped getting leads. I noticed when I look for myself, I was not showing up in the search results. In the …
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Unable to Input "Frequently Asked Questions" on Profile Page"Frequently Asked Questions" lists beneath it, "You have not answered..." However, there appears to be no means of getting to the edit page for this. Please help! Thanks in advance!
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Pro Pride Month FeaturesAs a lesbian in tech and the leader of our ProudTacks ERG (LGBTQIA+ Employee Resource Group), I am super excited for upcoming Pride month. As part of Pride month here at Thumbtack we would love to feature some of our pros who are me…
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