Thumbtack Community
Discussion List
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Building & ExpandingHappy New Year Everyone!!!! Hope this new year brings more business networking and wealth to every business from all industries few tips I am looking to do to make my business expand this year hoping theses tools can help other bu… -
Leads are extremely overpriced and unlicensed providers are the competitors!!I started using Thumbtack in 2016 and had wonderful success with it. I quickly became a top pro and was even asked to provide an interview for Thumbtack. Leads were priced reasonably back then. I am a psychologist and get business … -
Un licensed prosIm really getting fed up competing with non licensed pros. Irrigation license is required in florida yet I constantly have to compete with those who do not hold a state and or county license. These people do not charge the industry … -
Is Thumbtack Losing Touch with its ContractorsIn my professional experience, thumbtack has been great. However in recent years it’s seems to be less focused providing fair exchange. The leads are down for myself and everyone I talk to, they implement words like cheap right befo… -
Stop instant bookingI had a lot of hope for thumbtack over the last 2 years. I bragged on the company and how it compared to competitors. since mandatory instant booking I have lost all trust in the company. I will be deleting my account as a top pro…
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New pricingHey Thumbtack family. I know as we start to finish out 2023 there's been a lot of changes within thumbtack as we know it With the rollout of instant booking and a supposed steep price increase I was a little concerned. Like always… -
We had seven orders, all of which were cancelled.I registered on the platform in December and received about seven applications and all of them were canceled For these seven requests, the platform charged me $276, I did not complete it I ask the administration to consider my claim…
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Welcome to our new Community members! (December 2023)If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w… -
Thumbtack must be doing badly = You can't reach anyoneThis is all I can figure out. Why can't you reach anyone? I tried to call, chat and nothing goes through or works and can't reach anyone. This is really not a good situation for customers so all I can figure is they are doing badly.
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End of year CommuniTEA session (December 21)OK team — last week in our CommuniTEA session we talked about doing something fun and different for our last session of the year. @soonerkimmy had the great idea of doing a showcase, where each of you can share 5-10 minutes about wh…
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Dramatic INCREASE in Fraudulent Leads provided by ThumbtackI am a Solo musician in the Atlanta area. I have been contacted by other musicians who have experienced the same issue I have noted after an analysis of my total spend with Thumbtack and my return on investment. I have to date for c…
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Pro golf rewards partnership committeeHey seeking my email for the partnership committee. I’ve reached gold
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Issues with pro not reserving reset code or allowing email changes.Been experiencing this for a while now, I try to reset my password and send the reset link to my email and I never receive it. Along with changing my email in the app that I’m still logged into on my phone. I’ve been getting no help…
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Instant bookingThis used to be a great platform now it is poisoning businesses of all types. Forcing some, like myself, into early retirement. All of our concerns are falling on deaf ears and showing no empathy. Hopefully someday when you return t…
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How do you manage on client that reschedules on Instant Book?Another reason why Instant Book is for the customer and not the PRO. I had a client last minute reschedule on me today for our session at 10. No where on my account can I update the appointment to the new time. There is an option to…
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Get charged twice for the same client -lead and instant bookHello, For the second time in a week, I have had a client first pick me as referral lead then immediately (within a minute) they select me for instant book. So now I am charged first for the lead and second for the instant book. I …
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Thumbtack payTo whoever decide to built this option and doesn’t add a refund button, I think you should get fired immediately. Who built an ACH and not add a refund options. What if I take payments before the project and client cancel and now I …
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Can Clients not on Thumbtack, write a 2nd review for my service?Hi all, I've been on Thumbtack since 2020 as an Overnight Pet Sitter. One of my clients, Erin has used my services for 16 years but is not on Thumbtack. She wrote a review when I first joined in 2020. Can she write a 2nd review to…
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Is any body else loosing money from the 15 min refund policy from instant book?I’m loosing $100 dollars a day from instant book cancellation after the non existent 15 min refund window passes. Half of my customers that instant book are actually trying to get prices. The 15 min refund is a joke that should be c…
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Virtual AdminIs there an app or some sort to assist in responding to the leads….I’m eagerly wanting to try something new to help my business
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AUTUMN CONTEST: Share a project.We know you are hard at work - and you deserve a shout out! Comment below with a project you are proud of, something you are currently working on, or an amazing before and after photo - we want to see what you've been up to so we ca…
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IS THUMBTACK FISHING?Is Thumbtack legitimately wanting to facilitate an honest transaction between potential clients & pros, or are they using our numbers for ways to get over on us in the end?
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Giveback event — Winner!We’re excited to announce that St. Jude Children's Research Hospital is once again the recipient of this year’s annual Giveback event grant. They’ll receive $10,000 from Thumbtack to help them advance cures, and means of prevention,…
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Thumbtack does not care about the prosThumbtack does not care about the pros anymore it changed in 2020 when they took away the unread refund that protected us pros from bad leads they need to take phone numbers off the beauty of thumbtack use to be the customer got to …
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Now I'm getting charged for leads that I'm not licensed for, from a customer who posted it twiceNot a happy camper. Why should a structural engineer get charged twice for a lead where the customer needs an architect. Someone explain that, please.
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Pro Reward and StatusCan someone please share with me on how to receive the Rewards for Silver and Gold Status 😉 I have been a Pro on Thumbtack for 8 years … Thank you 🙏🏻
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What can I do if a customer is avoiding paymentWhat can I do if a customer is avoiding payment I put in a 4 sink system in a food trailer about three months ago and I did the entire job and it was time for the customer to pay if she started avoiding me so I contacted Thumbtack b…
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Featured ProI would be honored to become one of the featured pros. i have been performing magic and balloons for 23 years.
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Pro Account Was DeactivatedHello! I have been using Thumbtack for many years in my cleaning business and I got deactivated I've been trying to recover for about 6 months and no answer, I had more than 250 reviews with a strong profile. Has anyone had the same…
Resources
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