Thumbtack Community
Discussion List
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Thumbtack does not care about the prosThumbtack does not care about the pros anymore it changed in 2020 when they took away the unread refund that protected us pros from bad leads they need to take phone numbers off the beauty of thumbtack use to be the customer got to … -
Now I'm getting charged for leads that I'm not licensed for, from a customer who posted it twiceNot a happy camper. Why should a structural engineer get charged twice for a lead where the customer needs an architect. Someone explain that, please.
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Pro Reward and StatusCan someone please share with me on how to receive the Rewards for Silver and Gold Status 😉 I have been a Pro on Thumbtack for 8 years … Thank you 🙏🏻
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What can I do if a customer is avoiding paymentWhat can I do if a customer is avoiding payment I put in a 4 sink system in a food trailer about three months ago and I did the entire job and it was time for the customer to pay if she started avoiding me so I contacted Thumbtack b…
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Featured ProI would be honored to become one of the featured pros. i have been performing magic and balloons for 23 years.
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Pro Account Was DeactivatedHello! I have been using Thumbtack for many years in my cleaning business and I got deactivated I've been trying to recover for about 6 months and no answer, I had more than 250 reviews with a strong profile. Has anyone had the same…
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Help with non-responsive leadsDear community, I just got charged $30 for a lead that never posted on my 'direct leads' tab and the potential client never responded. This is about guitar lessons. I am guessing the client changed his mind or was just not serious a…
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Tips & tricks from successful Thumbtack pros.As some of you know, before joining the Thumbtack team I was a business owner for over a decade (I had a wedding cake & confection company) and much of that time was spent as a Top Pro on Thumbtack. I supported my young family … -
Thumbtack Giveback — get your votes in!Today’s your last day to get your votes in for this year’s annual Thumbtack Giveback event. Check out your top 5 nominated nonprofits here and be sure to vote by midnight tonight. The winner will be announced tomorrow.
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Thumbtack Giveback — How we can give back to our communities.In the continued spirit of this year’s annual Thumbtack Giveback, we wanted to highlight another pro from our Community — and we wanted to share some ways that we can all give back, together. Our winning non-profit last year was St.…
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I’m interested in the Expert ProHey there my name is Katie Robinson and owner of Kdssociety. I’ve been apart of the thumbtack platform since 2015 and my makeup business has grown so much because of this platform. I would love to help others in advancing there busi…
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Thumbtack Giveback — Who’s your pick?Our annual Thumbtack Giveback event is in full swing. It’s wonderful to see all the different nonprofits Thumbtack pros like you nominated to receive a $10,000 grant from Thumbtack. We’ve narrowed the selection down to these 5 nonpr…
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Thumbtack Giveback — Pros who are good at giving back.In the spirit of our Thumbtack Giveback event, we wanted to highlight some pros from our Community who are good at giving back — to their local communities and to their fellow Thumbtack pros. @busyb Beth Blacker, a Thumbtack Top Pr…
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Support with multiple accountsI accidentally created multiple accounts and while I've deactivated the 2nd account, I can't get a background check completed now, I just receive a "server error" message, I tried completing it with a DL but never got conf…
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[VIDEO] Thumbtack Success WorkshopEarlier this week we had the opportunity to meet with 100+ pros from this amazing Community to get some insights, tips & tricks for success on Thumbtack — from our Thumbtack support teams and two of our Thumbtack Pro Advisors, S…
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Message for all the engineers and architectsI am finding that this mandatory "$0/on-site estimate" thing is confusing the customer. People are expecting a free consultation. I had three just in the first three days this week. "The app said this was supposed …
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Not showing up in search resultsHi this is a Magic of purity on thumbtack, why I’m not showing up in search results???
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"Limited Availability" questionI was top in my area for a while and getting a lot of lead and many are free. Just when I thought things are going well, I stopped getting leads. I noticed when I look for myself, I was not showing up in the search results. In the …
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Unable to Input "Frequently Asked Questions" on Profile Page"Frequently Asked Questions" lists beneath it, "You have not answered..." However, there appears to be no means of getting to the edit page for this. Please help! Thanks in advance!
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Pro Pride Month FeaturesAs a lesbian in tech and the leader of our ProudTacks ERG (LGBTQIA+ Employee Resource Group), I am super excited for upcoming Pride month. As part of Pride month here at Thumbtack we would love to feature some of our pros who are me…
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What's Going ON??As I read, on different platforms as well as this one, that charging for leads that go nowhere & are never qualified for any type of credit or reimbursement seems to be the norm. Not understanding how they take money for 'leads'…
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Welcome to our new Community members! (November 2023)If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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Profile issuesI am helping two people and both of them do not understand the English language well yet, so, I developed a page for them, after the Background Check made by themselves, Thumbtack deactivated their page and did not give an answer an…
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Making sure I get my prepaid lead funds back when I deactivate ThumbtackI am closing my business, and I need to deactivate Thumbtack. I understand the simple process to deactivate my account. But it doesn't pop up any dialog box saying that my pre-paid balance will be refunded to me, so I am not sure …
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Dealing with a negative review & customer posting many complaintsI am a Wedding Officiant. I got my first ever in 9 years negative review. OK, I can deal with it. I responded very nicely and apologized for the one thing I felt was a legit complaint. Today she added to her review (also negative) …
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Annual Thumbtack Giveback Event — Help Thumbtack give back on Giving Tuesday.Each year, we come together to celebrate your accomplishments and honor the significant contributions you’ve given to your communities — and we want to help you support the causes you care about. We’re inviting you to join us in a w…
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Refund requests and screenshotsI submitted a refund request and was denied, so I had to call and walk the rep through why I felt a refund was in order (the job went from a ceiling mural, to a a textured wall), and when I submitted for a refund, there was no optio… -
TrustPilot ReviewsHello! I see that we have the option to import google reviews. I was wondering if there was an option to import Trustpilot reviews. We have over 150 5 star reviews that I would love to utilize if possible. Thanks!
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Instant BookingsWith the introduction of Instant Bookings, what effect does this have on you staying with Thumbtack or moving to another referral site?
Resources
Welcome! Check out our Community Code of Conduct. (review here)