Thumbtack Community

Discussion List

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  Pricing and new phone number policy

  As always , I appreciate Thumbtack helping my business. However , the recent 10 percent increase in lead pricing is too much- paying for the leads has become way too expensive. I understand you're in business to make a profit,…

  Rgyanks 220 views 3 comments 2 points Most recent by unknown June 11Trending topics
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  No answer?

  What are we supposed to do when we call and customers do not have a voicemail setup. How will they contact us? If we call and they call back the same number which company does the lead get directed to? This doesn't make sense w…

  Answered Arachnidapest 123 views 2 comments 0 points Most recent by unknown June 11Community News
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  Why?

  Has anyone asked the simple question of WHY? This seems like an added layer and barrier between the contractor and client. Who benefits from this system?

  Jason_Pearce 109 views 2 comments 0 points Most recent by unknown June 11Community News
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  This new Thumbtack number thing is costing me so much business

  I have used Thumbtack for 80% of my leads for over a year, I have a 90% conversion rate and this new Thumbtack hidden number update where I have no access to the clients number is costing me so much money. No clients are actually an…

  JaredBallard 141 views 4 comments 4 points Most recent by valleyjunkbusters June 11Trending topics
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  Residential Interior Painting in Walnut Creek (Before & After)

  If you are looking for Interior or Exterior painting services. Feel free to contact me for more information. This job was in Walnut Creek for a 5 bedroom house.

  PerfectMatchPainting 49 views 1 comment 1 point Most recent by DustiO June 11Share Your Projects
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  Moved: What is this seemingly incomplete button?

  This discussion has been moved.

  ArvinC 1 view 0 comments 0 points Started by ArvinC June 10 Feedback in Action
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  Success workshop

  Hi when is the next success workshop?

  Answered Customdc 134 views 1 comment 0 points Most recent by ArvinC June 8Thumbtack Pro Rewards
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  I would like to sign up for the workshop

  Aturservice 114 views 2 comments 0 points Most recent by ArvinC June 8Thumbtack Pro Rewards
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  Work shop

  I would like to sign up for a workshop

  Elderperez1 136 views 4 comments 0 points Most recent by ArvinC June 8Thumbtack Pro Rewards
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  Thumbtack workshop

  Hi! I’d like to register for the next available workshop, thank you

  Answered Julzball25 48 views 1 comment 0 points Most recent by ArvinC June 8Thumbtack Pro Rewards
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  My Pro account has been suspended — need help to reactivate it

  Hello, My name is Zamirbek Razhapov, owner of ZR Master Appliance Repair LLC. My Pro account has been suspended/blocked. Today I visited the Thumbtack office at 415 Natoma Street in San Francisco to speak with someone in person, b…

  Answered ✓ ZrMasterAppliance 77 views 1 comment 0 points Most recent by DustiO June 5Trending topics
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  Blocking just a time period (not the entire day) on the calendar

  Hi everyone, this used to be easy to do, but I don't see how to block a set of time (such as 10:00-4:00) on my calendar to avoid paying for unwanted leads. I've tried this on both my desktop and my phone. Can anyone advise…

  Answered ladyvincenza 701 views 34 comments 0 points Most recent by dmrainey June 5Thumbtack Resources
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  Just got negative review for not replying.. how come?

  I just got a negative review with "doesn't reply" message. As I know besides me another 2 tech gets a lead. I never started a communication with a client. So, I'm confused now. The only option I have is to repl…

  Answered ✓ icememory 444 views 8 comments 0 points Most recent by Wilbur June 4Thumbtack Resources
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  Welcome to our new Community members — June 2026

  We have had an amazing group of pros join the community recently. If your name was mentioned below, this message is for you. We are truly excited to have you here. This community is built on connection, support, and growth, and we a…

  DustiO 393 views 4 comments 0 points Most recent by DustiO June 2Inspiration
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  Leads

  As an IT tech, I don't see how it's fair we have to accept and pay for leads before being able to contact the customer and see if we can actually assist them or not. Their descriptions are really vague and may fall outside…

  DJ_IT_Technician_2 135 views 2 comments 0 points Most recent by unknown June 2Trending topics
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  New phone number policy

  TCB247 643 views 22 comments 2 points Most recent by DustiO June 1Community News
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  Confused on how someone can decline a lead - I do not mean pass on an opportunity.....

  I responded to a lead last evening. The person selected 4 Pros and I am the only one who responded which is very strange. I wasted my money because it was a calligraphy job for 6 envelopes and 12 place cards for "maybe" …

  Answered beachscribe 272 views 4 comments 1 point Most recent by unknown June 1Trending topics
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  What did your first 30 days on Thumbtack actually feel like? 👀

  Starting on Thumbtack can feel exciting, confusing, motivating, or all three at once. We’d love to hear how your experience started. Your story could really help newer pros set expectations and learn from real experiences.

  Poll ArvinC 304 views 8 comments 0 points Most recent by unknown May 31New Pro Hub
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  New phone call system started today

  TCB247 163 views 4 comments 1 point Most recent by TCB247 May 30Community News
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  Community Pro Spotlight

  Have you ever had a neighbor who always seems to be there when you need them? The one who answers a quick question, shares helpful advice, or points you in the right direction without hesitation. They make the whole neighborhood bet…

  ArvinC 229 views 0 comments 0 points Started by ArvinC May 29 Wins and Recognition