Thumbtack Community
Discussion List
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Making sure I get my prepaid lead funds back when I deactivate ThumbtackI am closing my business, and I need to deactivate Thumbtack. I understand the simple process to deactivate my account. But it doesn't pop up any dialog box saying that my pre-paid balance will be refunded to me, so I am not sure … -
Dealing with a negative review & customer posting many complaintsI am a Wedding Officiant. I got my first ever in 9 years negative review. OK, I can deal with it. I responded very nicely and apologized for the one thing I felt was a legit complaint. Today she added to her review (also negative) …
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Annual Thumbtack Giveback Event — Help Thumbtack give back on Giving Tuesday.Each year, we come together to celebrate your accomplishments and honor the significant contributions you’ve given to your communities — and we want to help you support the causes you care about. We’re inviting you to join us in a w… -
Refund requests and screenshotsI submitted a refund request and was denied, so I had to call and walk the rep through why I felt a refund was in order (the job went from a ceiling mural, to a a textured wall), and when I submitted for a refund, there was no optio… -
TrustPilot ReviewsHello! I see that we have the option to import google reviews. I was wondering if there was an option to import Trustpilot reviews. We have over 150 5 star reviews that I would love to utilize if possible. Thanks!
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Instant BookingsWith the introduction of Instant Bookings, what effect does this have on you staying with Thumbtack or moving to another referral site?
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Help! I’m not getting any leads!!!I was doing so well on thumbtack up until last week… now all the sudden I’m getting zero leads and zero views!!! I rely on thumbtack to support my family!! please help
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Dear TT Decision Makers-- Can We Pros Please Give Input on Some of These Changes?Three years ago, I was a HUGE advocate for the Thumbtack platform and happily spent at least 1000-1200 per week on it. The numbers made sense and it seemed like a win/win. This month about halfway through the month, I paused it and …Meridith_Alexander1 155 views 3 comments 6 points Most recent by Meridith_Alexander1 Network and Collaborate
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How do I get a swag?Can someone please help me get at least a swag? Thanks
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Instant Booking (or not?)Is anyone else getting a few sporadic direct leads this week? I've been getting no Instant bookings because my calendar is full. but I have gotten some direct leads and am confused. I responded to about 4 of those and none have res…
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House call proAnyone else been getting cold calls from house call pro since the instant booking requirement went into affect? -
Lead costAnyone else feel like the cost of leads have no consistency? I have been getting charged $60 + for a customer who just needs a sprinkler head fixed. These use to cost about $13. There seems to be no rhyme or reason to the way these…
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Inconsistent Lead VolumeSometimes I get leads left and right. Sometimes it’s dry as hell. What is everyone doing to optimize this Thumbtack thing. Any other platforms you recommend for leads? -
How do I turn off On-Site Estimates?For some reason my profile lists I will be doing an on-site estimate, and I rarely do any sort of on site visit before I start the job. I don't want customers to think I will be coming to their property 150+ miles away to bid on a j…
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Why are these leads even allowed?Currently, there is a lead for "video production" in Shelbyville, IL 62565, but the job poster doesn't actually need video production. They need "AV for an event including mics and projector/screen or TV". AV Re…
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New instant booking feesWelcome to the new Angie’s/home advisor you guys are going to drive us away! Just got an instant booking for a broken sprinkler head cost was over $70!! He just wanted me to give him a ball park on how much it would cost to fix. I i…
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Thumbtack AlgorithmFor over four years, Eco Grizzly Chimneys has diligently served our customers, consistently providing top-notch service in chimney repair, inspection, and sweeping. With 151 successful hires and an impressive 50 positive reviews on …
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Not showing up in resultsHello. So I am one of the most hired on thumbtack as a pro and I started having this issue where I wasn’t showing up in results when people would put in specific dates. It got fixed for 2 days and now I am not showing up again but a…
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Finding jobs based on a keywordI assemble an outdoor play item that is known for being difficult and I would like to get leads based on that keyword rather than a generalized category. I don't want to pay for leads outside of that keyword. Cannot find any info …
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A case for a better client inquiry flow (for a muralist)Hey Thumbtack, I am going to be speaking about my industry (Muralist) on ways that Thumbtack could improve things for both the user AND the pro. I decided to try out the user flow from the consumer side and see how it worked. What …
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Refund requestI don’t understand why most of the times the clients that refuse to contact me, or stop answering are not qualified to request a refund. Even had a customer that told me on the conversation that he was ok to cancel the appointment a…
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Merged: Instant bookingThis discussion has been merged.
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JOIN US tomorrow (Thursday 8/31) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to …
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Can’t get helpI’m a Thumbtack Pro silver status. I have never been able to reach anyone at Thumbtack about some issues regarding my account. I’m been getting a lot of work. Is there a phone number where I can actually talk to someone? I’ve tried …
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Thumbtack Lead Quality and refundWe've been spending more and more money and getting less and less quality leads from thumbtack. We are literally Top 1 on the platform in the area. We tracked our spending the month of September and below is what we got. Total: $1,0…
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Why does the lead cost more than the job?!Curious how thumbtack comes up with prices honestly. I am an electrician and charge $75 to install an outdoor coach light. It takes 10 min or less. I find it difficult to charge more than that and so does the customer when it’s a 10…
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First time replacing a fenceThis is my first time ever taking down the fence and putting it back up. Plus I rebuilt two gates for the fence, and it looked like it came out nice
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Welcome to our new Community members! (October 2023)If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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ReviewsDoes any one else feel like they are not getting reviews like they used to? We use to send the review request and 8/10 would leave one now I feel like it’s about 2/10 will leave one. Kinda makes me feel like the platform is not info…
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