Thumbtack Community
Discussion List
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Significant Drop Off in LeadsI have been on Thumbtack.com for many years, and have a great record of ratings, reviews, standings, etc. I have been hired 250 times (probably more, those are just the ones that have been reported) and have 149 ratings and reviews… -
CUSTOMER SUPPORT???Is anyone else finding it impossible to get in contact with customer support?? Their chat service is a robot and when you ask for a live representative, they never add someone to the chat…. The support email provides an auto respons…
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Why are phone numbers being hidden for direct leads?I had a lead yesterday that I responded to with my quick reply in less than a minute, and 20 minutes later I go into the app to text the client, and the phone number was hashed out, and I had no way of reaching them. Then later it s… -
So many software bugs-Not sure what’s going on, wanted to see if others had this issue. My calendar is open for days next week, yet the app insists I don’t have availability. this and other bugs have been happening with my profile.
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Refund RequestYesterday in the middle of the snowstorm that effected my area, I had to search for snowplow services. It was essential to have our driveway cleared for our disabled son who has home services in the morning. We paid on-line throug…
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Contacting CEO or Management re: instant booking money grabHas anyone had luck contacting a person who might actually care about the consequences of Instant Booking to the working man/woman? TT has waltzed away with hundreds of my hard earned dollars on cancelled and bogus leads and I'…
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[VIDEO] Introducing the Thumbtack Pro Advisory BoardWhether you’re new here or you’ve been in the Community for a while, welcome! This is your space to learn and connect with real pros — a place to network, share resources, and exchange ideas and advice. We’re excited to announce Th… -
Why am I getting charged for leads outside of my service area?It's almost like you want me to call the FTC and file a complaint.
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Leads are extremely overpriced and unlicensed providers are the competitors!!I started using Thumbtack in 2016 and had wonderful success with it. I quickly became a top pro and was even asked to provide an interview for Thumbtack. Leads were priced reasonably back then. I am a psychologist and get business …
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Un licensed prosIm really getting fed up competing with non licensed pros. Irrigation license is required in florida yet I constantly have to compete with those who do not hold a state and or county license. These people do not charge the industry … -
Is Thumbtack Losing Touch with its ContractorsIn my professional experience, thumbtack has been great. However in recent years it’s seems to be less focused providing fair exchange. The leads are down for myself and everyone I talk to, they implement words like cheap right befo… -
Stop instant bookingI had a lot of hope for thumbtack over the last 2 years. I bragged on the company and how it compared to competitors. since mandatory instant booking I have lost all trust in the company. I will be deleting my account as a top pro…
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New pricingHey Thumbtack family. I know as we start to finish out 2023 there's been a lot of changes within thumbtack as we know it With the rollout of instant booking and a supposed steep price increase I was a little concerned. Like a… -
We had seven orders, all of which were cancelled.I registered on the platform in December and received about seven applications and all of them were canceled For these seven requests, the platform charged me $276, I did not complete it I ask the administration to consider my claim…
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Welcome to our new Community members! (December 2023)If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about …
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Thumbtack must be doing badly = You can't reach anyoneThis is all I can figure out. Why can't you reach anyone? I tried to call, chat and nothing goes through or works and can't reach anyone. This is really not a good situation for customers so all I can figure is they are do…
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End of year CommuniTEA session (December 21)OK team — last week in our CommuniTEA session we talked about doing something fun and different for our last session of the year. @soonerkimmy had the great idea of doing a showcase, where each of you can share 5-10 minutes about wh…
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Dramatic INCREASE in Fraudulent Leads provided by ThumbtackI am a Solo musician in the Atlanta area. I have been contacted by other musicians who have experienced the same issue I have noted after an analysis of my total spend with Thumbtack and my return on investment. I have to date for c…
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Pro golf rewards partnership committeeHey seeking my email for the partnership committee. I’ve reached gold
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Issues with pro not reserving reset code or allowing email changes.Been experiencing this for a while now, I try to reset my password and send the reset link to my email and I never receive it. Along with changing my email in the app that I’m still logged into on my phone. I’ve been getting no help…
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Instant bookingThis used to be a great platform now it is poisoning businesses of all types. Forcing some, like myself, into early retirement. All of our concerns are falling on deaf ears and showing no empathy. Hopefully someday when you return t…
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How do you manage on client that reschedules on Instant Book?Another reason why Instant Book is for the customer and not the PRO. I had a client last minute reschedule on me today for our session at 10. No where on my account can I update the appointment to the new time. There is an option to…
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Get charged twice for the same client -lead and instant bookHello, For the second time in a week, I have had a client first pick me as referral lead then immediately (within a minute) they select me for instant book. So now I am charged first for the lead and second for the instant book. I …
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Thumbtack payTo whoever decide to built this option and doesn’t add a refund button, I think you should get fired immediately. Who built an ACH and not add a refund options. What if I take payments before the project and client cancel and now I …
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Instant bookings update hurting my businessThis hurts us! The forced instant bookings are priced higher then the job. I was told to lower my competitive settings. I've never been charged so much for a lead. This is disappointing to say the least.
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Can Clients not on Thumbtack, write a 2nd review for my service?Hi all, I've been on Thumbtack since 2020 as an Overnight Pet Sitter. One of my clients, Erin has used my services for 16 years but is not on Thumbtack. She wrote a review when I first joined in 2020. Can she write a 2nd revi…
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Instant BookingsWith the introduction of Instant Bookings, what effect does this have on you staying with Thumbtack or moving to another referral site?
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Virtual AdminIs there an app or some sort to assist in responding to the leads….I’m eagerly wanting to try something new to help my business
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AUTUMN CONTEST: Share a project.We know you are hard at work - and you deserve a shout out! Comment below with a project you are proud of, something you are currently working on, or an amazing before and after photo - we want to see what you've been up to so …
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IS THUMBTACK FISHING?Is Thumbtack legitimately wanting to facilitate an honest transaction between potential clients & pros, or are they using our numbers for ways to get over on us in the end?
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