Thumbtack Community
Discussion List
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Sending prewritten email for reviews to clientsHi, Is there a way that I can send out prewritten emails to clients for reviews using my own words? I don't see an option to make any changes to the message. I can only send this message out for reviews: "Thanks for bein… -
Google calendar won't syncI linked my Thumbtack account to Google Calendar a few days ago and it worked fine. However, new events on my google calendar did not update to my Thumbtack availability. Today, I updated my settings to include another calendar from…Answered naomizf 145 views 1 comment 0 points Most recent by DustiO Tools to help grow & run your business
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We won!!!Based on your feedback, we'll be removing instant bookings from Thumbtack on November 4th. We launched the Instant Book product to help pros get hired more quickly and more efficiently. While the experience worked well for cust… -
Questions for the platform developersWhy aren't customers accountable for orders? For example, if a client came to the platform, came to the performer as a lead, and then decided to do nothing. The platform receives money from the contractor, but the client owes n…
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refunds and customer serviceI was given a lead who did not speak English. I don't speak Spanish. We could not communicate. I was told it did not qualify under Thumbtack policy for a refund. I asked the representative what she would do if I started speakin…
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Still Getting Fake Phone Number Leads?The email went out and said that they would now refund for fake phone numbers. I paid $113 for a lead this week with an obvious fake and spam number. Has anyone had success getting a refund with the fake number? I reported the lead …
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Something is seriously wrongI was looking at my business insights just now, and it is using October 21 as “a week ago.“ Look at these stats and tell me there isn’t something seriously wrong. It says 14 leads compared to “a week ago,” yet I’ve received ZERO lea…
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My clients review should have posted in timeMy last client review the client told me it was posted and it never showed up. I messaged him and he checked it and his review did not save, so he re-did it. If it had gone correctly the first time I would have platinum. Can this be…
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This website send multiple leads although the client only pick one and they don't refund !!Hey there so I was suspecting this website to send multiple leads to us while the client dont request them, well I have proof now they do. I received a lead and the person said they had only picked one artist and didnt know why Th…
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Electrical direct leads Price after instant booking removedAre you guys getting expensive direct leads also? Thumbtack going so crazy with cost for every lead ( 68$ ) clients looking for cheaper service and leads cost expensive. Looks like a big motor scam for Pros and Clients also…..
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LeadsDoes anyone have any suggestions on how to avoid spam leads. I don't mind paying for a valid lead but when I get text messages only saying hello and do you have a driver's license when they requested data entry, it annoys …
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Incorrect Status LevelIt shows that we're silver status because our rating is 4.3 but when I look at our profile it says it's a 4.8. We used to be consistently platinum status but somehow dropped to silver. Can someone help me with this please?
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Reviews by non paying customers.It seems to me that if you have not been a paying customer your review should not count towards the average that Thumtack calculates. It is a little too easy to hurt the competition in this manner. I am not saying that they should…
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¡Convierta sus Reseñas en Proyectos Destacados! ✨¿Sabía que puede usar sus reseñas para mostrar su increíble trabajo en su perfil de Thumbtack? ¡Convierta las reseñas verificadas en proyectos destacados y atraiga a más clientes! ¿Cómo convertir una reseña en un proyecto destacado?… -
Custom weekly budgetHello everyone. My name is Philip. I'm Top pro from Pennsylvania. Maybe you have already seen a new update for Thumbtack Pros: now we can't set our weekly custom budget more then 1 time per week. After that we have to choo…
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Thankful for YOU this season.I just wanted to take a moment this week to express how grateful I am for this Community of Thumbtack Pros. Every day, I feel inspired by the stories I hear, the incredible professionals I meet, and the way you all share wisdom and … -
Business Ownership Information (BOI) filing requirement due by January 1, 2025Hello Thumbtack family! I wanted to take a moment to inform/remind you about an important filing requirement that may impact your business. It is the Business Ownership Information (BOI) Reporting. The Corporate Transparency Act (C… -
Thumbtack’s 2024–2025 Pro Advisory BoardIntroducing Thumbtack’s expanded Pro Advisory Board, comprised of 40 local service business owners from across the country Before joining the product marketing team where I lead our pro community, I was a Top Pro on Thumbtack, runn…
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No leads?@DustiO I think my thumbtack profile as a pro is not working. I have not got any leads in a while and where i live there is alot of demand for cleaners right now. Can you look into it for me? Please
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