Thumbtack Community
Discussion List
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New User - Questions and HelpHi Community! I just started using ThumbTack I've been sending messages to "Opportunity" leads, because I have not gotten any Direct Lead, but If I go to my "Sent" folder, I don't see any Checkmarks, so I assume… -
TT not workingI've noticed that when a previous (and confirmed) client goes into TT to message me, TT send their (old) Lead to Opportunities. This may also explain why some leads never respond (like my last 20 leads) -
Great at What @ I do!... When did you find out, you had the magic touchTalk to me people!!! My name is Jamye from Atlanta and I love organizing!. I have been doing it successfully for over a year full time! I love it and it loves me! So When did you find out, you have the magic touch!!! Your hands cre…
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Introducing Front Desk.Our pros with Gold or Platinum Pro Rewards status, are part of a select group that can participate in our Pro Partnership Committee. Last rewards period, they told us that answering potential customers quickly — even when you’re on … -
Community Profile Photos: We want to see you!Hi all! Quick post here to encourage you to add a profile photo - while we are a virtual space, that doesn't mean we can't make meaningful connections - and having a photo really helps that! If you want to add a profile photo simpl…
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Community at Thumbtack - APAC TacksIntroducing APAC Tacks, Thumbtack's Employee Resource Group for Asian and Pacific Islander employees. Their mission is to create a safe space of solidarity across diverse Asian identities. "When people think about ERGs, you mig… -
Welcome to our new Community members! (5/4)If you're tagged in this post, you've joined the Community in the last month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or wha…
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WELLNESS TRAVEL TO MÉXICOHola! The past few years have reminded us how important it is to take care of our health. My Gringas Locas (💙 México) Travel is an opportunity to reboot not only your health but your mind and spirit too! Our motto: "We're … -
[CLOSED] April Contest: Spring Cleaning TipsShare your spring cleaning tips - these can be tips for anything from organizing your home to organizing your business! And, if you're like me you like to put your feet up with a cold beverage when you're done organizing. What bett…
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Customer ViewI went into my app today and went to customer view. I was surprised to see that about half way down the page it says "sorry this pro can not do this job at this time, but here are some other pros that can" then there is a …
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Issues with RefundsI recently had 2 requests for refunds denied when my calendar was previously blocked. I have sent messages on the initial denial and have not received any response. As far as I can tell, the leads complied with policy for the cred…
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Marketing WorkshopsOne of the perks of Thumbtack Pro Rewards is the chance to attend a workshop led by marketing experts. During this Pro Rewards period pros with Gold and Platinum status have been learning about marketing strategies with Boot Camp Di…
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[JOIN US TOMORROW] Network with other Thumbtack Professionals!Join us for our bi-weekly Community networking session, CommuniTEA. Where you can meet other pros and learn from each other. We meet every other Thursday via Zoom. See details here. Hope to see you there tomorrow!
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Introducing a new integration: WorkizWe’re always looking for ways to help you automate your workflows, so you can focus on what you do best. We wanted to make sure you know about Thumbtack’s integration with Workiz. Here's how it works: Thumbtack leads land straight i…
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Help - I cannot get support to reply to my emailsI've been on the app for around 2yrs. I made it my full time job last fall & I worked hard & made Platinum rewards by the 3rd week in Jan. The problem is I cannot access any links on the rewards pages, gold & platinum. …
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SubcontractorHi everyone, and happy Sunday I need advice, one of my customers gave money (2K) to my subcontractor to buy lumber materials thinking that we are the same company, this sub didn’t refund the money nor provide the materials nor answ…
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Community Member Shoutout - Over 100 reviews!We have some professionals in our Community with over 100 reviews at over 4.5 rating. That is not an easy thing to accomplish, so I wanted to take a moment to give them a shout out! Congrats on this incredible accomplishment! @bill1…
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APIDo you have an API available? I have my own CRM and I am looking to build the integration. All of the other lead generation providers have already given this information to me. I could not find anything on the internet. Thank you,…
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Stale discounted opportunities !!!This past week I have received 4 different emails of 10%-15% discounted opportunities that were expired by at least 2 days. For example, I got one today, Thursday, for an event that occurred on MONDAY !!!!!!!!! I think the AI is b…
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[GROUP HIGHLIGHT] Women on ThumbtackI was really inspired when I saw this thread in our Women on Thumbtack group. I love watching pros connect over shared experiences - that's why we're all here! If you haven't already, check out the group and join to start connectin…
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How do I actually get the benefits from my platinum rewards?I have similar grievances to the above posts. My account is platinum, yet I cannot get the help I need. I have emailed many times and gotten no response. The "chat" is not available, it says they will return tomorrow but i…
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Do you send out a follow up for a review to finished jobs?One of the best ways I have found to get a review from a client is by directly asking them, don't just think they'll provide you with one! Today, I received my 50th review from a client I had back in September!! I had sent somethin… -
April Pro Highlights“Our favorite things to assemble are playsets. We think of them as big Lego sets and the results are so satisfying. Before Thumbtack, we had very few jobs and very little confidence. Thumbtack has changed everything for us and we’re… -
Untimely LeadsThe last 2 days I have gotten leads not in my desired times. I shut off leads from 9pm-8am. Yesterday, I got a $63 lead at 6:30 am, by the time at I answered the lead, 3 other Pros responded. There is no way to get this project. Doe…
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Can I Post Reviews From Past Students/Clients?I have dozens of stellar reviews/testimonials from past students/clients prior to using Thumbtack. Is there a way that I may list them in the "Reviews" section of my profile? This will most certainly be mutually beneficia…
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SwagEvery time I try to redeem or choose it brings me to this page. I’ve signed in and registered what do I do to redeem swag from thumbtack?
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Am I the only Person Experiencing Being Charged But Leads Don't Respond?I am becoming disappointed that I am charged for a lot of leads that don't respond and the money is not refunded. I tried resolving this but it is the same as a revolving door. It puzzles me and I wonder if I am the only person expe…
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HelloHello, I've just joined the community here. My name is Kathy and I'll be launching 1 of a Kind Vacations soon. A full service travel agency with a strong focus on adventure of all kinds. I believe adventure is anything that takes yo… -
Are you having Blocked Calendar Issues ??Anyone else experiencing issues with customers bypassing your blocked calendar or days you are unavailable to work ?
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Welcome to our new Community members! (4/1)If you're tagged in this post, you've joined the Community in the last month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or wha…
Resources
Welcome! Check out our Community Code of Conduct. (review here)