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Thumbtack Community
Discussion List
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Your feedback in action: We’re removing all Instant Bookings.We’ve built this Community (along with you), because we understand the importance of connecting with other business owners — to share ideas, exchange best practices, get advice and celebrate wins, together. It’s also a space where y… -
Mejorando con Su Opinión: Eliminación de las Reservas Instantáneas 🚫Hemos construido esta Comunidad (junto con usted) porque comprendemos la importancia de conectar con otros propietarios de negocios, compartir ideas, intercambiar mejores prácticas, recibir consejos y celebrar logros en conjunto. Ta… -
Thumbtack’s 2024–2025 Pro Advisory BoardIntroducing Thumbtack’s expanded Pro Advisory Board, comprised of 40 local service business owners from across the country Before joining the product marketing team where I lead our pro community, I was a Top Pro on Thumbtack, runni…
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🌟 ¡Luzca su mejor trabajo y atraiga más clientes! 🌟¡Hola, comunidad Thumbtack! 👋 ¿Alguna vez ha sentido que las fotos de su perfil no reflejan realmente la calidad de su trabajo? 🤔 ¡A todos nos ha pasado! Sabemos que se enorgullece de su trabajo, y ahora tiene una nueva forma de mo…
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Help resources: Community, Help Center, and SupportHi everyone! I wanted to do a quick re-intro, since many of you are new to the Community. I am Dusti, and I have been at Thumbtack for about 6 1/2 years (crazy how time flies). Before coming to Thumbtack I was a business owner mysel…
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¡Crea una Introducción Impactante y Gana Más Clientes! ⚡La Introducción de su perfil es su primera oportunidad para captar la atención de los clientes. ¡Aprovéchela al máximo! ¿Qué es la Introducción? Es una sección libre en su perfil donde puede destacar lo que le hace único. Piense en …
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
Tips for fellow prosJust a few tips for my fellow pros and new group announcement. 1.use every tool available when receiving a lead phone text email. remember they may log off thumbtack and a phone call or text message can land that lead. 2. check you…Announcement ShaquealThomas 1.1K views 8 comments 2 points Most recent by ShaquealThomas Business Resilience -
Bad reviewsHi, I just posted my story about a bad review I got. The review does violate policy because it does not relate to the interaction between myself and the client. Firstly he says that he used Venmo. He did not. And I have the proof i… -
Custom weekly budgetHello everyone. My name is Philip. I'm Top pro from Pennsylvania. Maybe you have already seen a new update for Thumbtack Pros: now we can't set our weekly custom budget more then 1 time per week. After that we have to choose our bud…
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Instant BookingThere has been a lot of discussion surrounding instant booking if we together as pros can share our thoughts on instant booking we may be able to submit this to thumbtack as a community.
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Can I get a bad review deleted?hi, I recently had my first bad review. It's a very dishonest one. The client said my piano lesson was awful. He initially paid for 30 minutes. Towards the end of the 30 minutes, he thought the lesson was so good, he paid for an…
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Inaccurate response timeThumbtack’s tracking of my response time is inaccurate, and it's severely hurting my listing rank and impacting my business. Leads are already overpriced, but now this inaccurate tracking is making things worse. @DustiO hey you see…
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Top Pro Eligibility Questions@DustiO Hello! I am trying to become a Top Pro for the first time. Once I become one, can you tell me how many points I need to accumulate each period to remain a Top Pro? Also, since as a hypnotherapist I don't seem to be eligible… -
Customer changed job detailsThis discussion was created from comments split from: Instant Booking. -
Your feedback in action: Refund policy update.Hello all, I am excited to share that Thumbtack has launched an update to the 15 minute cancellation refund policy. Thanks to your feedback and to the Pro Advisory Board for helping us find a solution, we are expanding the 15-minute… -
Tips for working with instant BookI will start with tip number one and as you guys have ideas reply with your tips Tip #1. Charge a non-refundable $100 deposit. As several of you have learned one of the least reliable jobs you can get is a instant book job. So cha…
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We won!!!Based on your feedback, we'll be removing instant bookings from Thumbtack on November 4th. We launched the Instant Book product to help pros get hired more quickly and more efficiently. While the experience worked well for customers… -
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Duplicate OpportunitiesThis discussion was created from comments split from: Dustio.
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How does one remove a duplicate lead from their Leads and Bookings page?Had a customer post her lead twice (and I was charged twice, but that's another complaint). I engaged her on the first lead that showed up, but her second lead still shows up on my Leads and Bookings page. Please note I do not wan…
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Acct was deactivated cuz of a business linked to meI was with thumbtack about a year and had highest membership rating snd was a 5 star customer rating lil over 30 reviews. Never had an issue then one day my account is deactivated and there’s nothing to be done? That means the leads…Answered Kortnie 18 views 1 comment 0 points Most recent by DustiO Link your Thumbtack account with partner platforms
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How do I change my auto-reply? This is separate from the quick repliesA while ago, I got an email from Thumbtack about partnering with a major retail company to help drive new leads. They asked if I wanted to set up an automatic message for clients who send direct leads. I replied with the message, an…
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Have any pro's had any suspicious leads that do not get refunded? I am very concernedHi there, I am a very concerned pro. I havent had a lead in a months until I recently got two. The first one was no response in the app and outside the app. Which is frustrating and sketchy even if it does fall under your policy. bu…
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Pressure Washers Lead QualityDoes anyone have any suggestions on how to get better lead quality. Do you feel thumbtack is just a short term fix until you grow and get better leads at lower cost from google my business. I personally have a love hate relationsh…
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Why I'm I not given a specific reason for denying my request for refund?It is not fair to be charged when a person that request my services never looks at my quote or does not respond to texts and will not answer the phone. This was not done in good faith and I should not be charged for it.
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Why doesn't Thumbtack make its fee structure public?I have been working with Thumbtack for several years and still don't have a clue how the fee structure works. I am charged anywhere from $37 to $100 to do the same job at the same distance from my home.
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Leads, unreponsive customer,I started 3 months ago, 1st couple of months went well, and My closing ratio was over 50% I have 18 reviews all 5 stars but last month I sent most of the leads and was not able to close one way or another. Mainly Unresponsive Cust…
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¡Recomiende a un profesional y gane hasta $1000 en créditos! 🤑¿Conoce a algún profesional independiente excepcional que aún no está en Thumbtack? ¡Recomiéndelo y ambos podrán beneficiarse! Thumbtack ofrece un programa de referidos que le permite ganar crédito para su cuenta al recomendar a otr…
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"High Value Job" is $250?I'm being genuine and honest as I continue to learn to navigate Thumbtack after a year. Today I paid $107 for a direct lead for a "High-Value Job" according to Thumbtack. But the max budget was for the job was only $250. H…
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Thumbtack OpportunitiesI have a question about "opportunities". I got a lead yesterday for which I paid $52 and had to compete against 4 other vendors. 3 of the 4 of us responded within 10 minutes. YET the lead still went to the opportunities ar…
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Abandoned by ThumbtackI signed up for Thumbtack as a pro and within minutes was contacted by a representative who outlined a package where I would get personal assistance from him with the set up and for the first 60 days of service. I needed to discuss …
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I reached the top pro goals but didn't get the badge.Since I reached the gold goal, the application only sends me an email congratulating me on my silver status. I managed to reach the platinum goal and didn't get the seal, and Thumbtack sent me an email congratulating me on my silver…
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¡Nueva Serie de Webinars para Profesionales en Español!¡Hola profesionales! 👋 ¿Es nuevo en Thumbtack y quiere aprovechar al máximo su experiencia? ¡Únese a nuestro Webinar Mensual para Profesionales Nuevos, diseñado específicamente para ayudarlo a empezar y tener éxito en Thumbtack! Est… -
Your Pro Summit recap.We recently held a Pro Summit for select pros and rolled out some exciting product news. Even if you weren’t able to attend, we want to make sure you all have access to the updates that were covered at the event. New booking options…
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Swag searchingI’m still trying to get my swag, I’m not sure where to go? there’s a link in the email I just received but it only takes me to the thumbtack app. how do I get my swag? thanks, mariely
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New Webinar Series for Pros👋 Are you new to Thumbtack and ready to make the most of your experience? Join our Monthly Pro Webinar for new pros, written to help you get started and succeed on Thumbtack. 💪 This webinar is all about our new pros and is designed …
Resources
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