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Thumbtack Community
Discussion List
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Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers customers pr… -
April 2025 Pro Highlight — Meet Bret.Meet @Bretdouglas a Top Pro landscaper, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Bret also uses Thumbtack to help give back to his community during times of crisis — finding folks who need help with fal…
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April 2025 Pro Highlight — Meet Shaqueal.Meet @ShaquealThomas, an Top Pro painter and one of Thumbtack's Pro Advisors. Shaq is also an active member of our Pro Community, a Pro Mentor, and regularly attends CommuniTEA sessions (so if you've been around for a bit, you've li…
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Solicite su reembolso en Thumbtack: Video tutorial paso a paso¿Necesita usted solicitar un reembolso y no sabe por dónde empezar? ¡Tenemos la solución perfecta para usted! Hemos creado un video tutorial detallado que le guiará paso a paso a través del proceso de solicitud y verificación de ree… -
Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr… -
Video tutorial: ¡Convierta más prospectos en clientes con Thumbtack!Estamos emocionados de anunciar el lanzamiento de nuestro nuevo video en español, "Cómo administrar los prospectos, oportunidades, como crear respuestas rápidas e utilizarlas". Este video es el primero de una serie de vide…
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[Resource of the Week] Target the jobs you want.Learn how to set your targeting preferences to make sure you are only getting leads for jobs you want to do. The series consists of three videos: Set your travel areas — Let Thumbtack know where you want to work Set your job pref… -
Views up, leads down. Why?A couple of weeks ago, I updated my profile, number of hires, and gathered several new reviews. My number of views doubled, but I've only gotten one (unresponsive) lead - which is even lower than usual. Any ideas? Also, the info on … -
Need any Pro tips?Hi Pro Community, While I am spending a beautiful Saturday working on some projects that I just can't seem to get to during the week, I wanted to reach out and introduce myself to any relatively new Pros on this forum. I am the Chie…
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Customer service doesn’t workI do not agree with the charges for leads that do not include a phone number. I have sent multiple messages to customer service requesting the cancellation of lead delivery, as I am unfamiliar with how to use the app. I spoke to mor…
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Sudden Drop in Ranking & Exposure on ThumbtackHey everyone, I’ve been a Top Pro for 3 years and was ranked #1 for the last 7 months with 301 reviews and a 4.9-star rating. I also respond to leads in less than a minute to keep my profile competitive. But suddenly, my ranking d…
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Physical Therapy is NOT alternative medicine, and should be something you can post your license forHey everyone. This is a suggestions for improving the platform. I'm a pro here. Physical therapy isn't alternative medicine. It is a licensed medically recognized profession. I should be able to post my license and license number, a…
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Independent Music Teachers: Where Do YOU Get YOUR leads?I have been using Thumbtack since 2018. I currently have 26 active music lessons students from the following sources: • Thumbtack (5) • Lessons.com (7) • A Nonprofit After School Program (6) • A Friend (1) • A Music “Academy” (5) •… -
SwagI've been a Pro for over a year, but I never received any swag gifts. Super bummed 😞
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Building & ExpandingHappy New Year Everyone!!!! Hope this new year brings more business networking and wealth to every business from all industries few tips I am looking to do to make my business expand this year hoping theses tools can help other bu…
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Max lead prices buggedI have my max lead prices slider all the way to the right and it keeps telling me I could be more competitive with what I'm paying for leads. I'm unable to pay anymore than I currently am.
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Anyone Else Struggling with Expensive Leads but No Bookings?I love Thumbtack. Just want to say that. In the last 45 days, I've have had 11 (EXPENSIVE) leads but ZERO and I mean ZERO bookings. All the leads have been people "just looking," hired someone else off Thumbtack, or weren'…
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Stop Charging Pros Unnecessary moneyI’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did everything right on my end, but ther…
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Is any data about Eastern Shore Maryland ?I am trying ask how is Chesapeake Bay and Delmarva peninsula doing in regards of new customer services.is is growing up ? And event happening near by
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I'm a beginner and I don't understand the program.Why does the program withdraw money that I didn't accept orders, I haven't corresponded with the client yet, but the program withdraws money from me non-stop I was withdrew $800 moreAnswered Adham 22 views 1 comment 0 points Most recent by DustiO Link your Thumbtack account with partner platforms
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Refund failures and disappearing posts?For the 2nd time now, a critical post of mine has mysteriously disappeared from this forum. I don't get it? What's going on? :/ Luckily, as before, I saved the original….. I was charged $77 for a lead whose budget was CLEARLY under …
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"High Value Job" is $250?I'm being genuine and honest as I continue to learn to navigate Thumbtack after a year. Today I paid $107 for a direct lead for a "High-Value Job" according to Thumbtack. But the max budget was for the job was only $250. H…
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Be a featured expert.At Thumbtack we are always looking for ways to amplify our pro voices and pro stories. If you are a Top Pro (a pro with Platinum rewards status), you are eligible to become a featured expert. We feature our pros in many ways, like: …
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Error submitting responses to reviewsI am getting this message when responding to reviews. Is there any way I could get a hold of a human that can help me fix this?
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Direct Leads: Choose Your Own Adventure!Hello Thumbtack Pros! My name is Christopher Pinon, and I'm the founder of All Around Music, specializing exclusively in online music lessons. I've been using Thumbtack since 2015 and am interested in helping Thumbtack by providing … -
Musicians Who Perform and TeachHi! Seeking all the musicians in the house. Thumbtack has been my primary source of leads in terms of music students. I am very well-versed in configuring Thumbtack to get me new clients for that branch of my service. However, I am …
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Meet Thumbtack’s Pro Partnership CommitteeWe believe that collaborating with our pros will help to shape the future of Thumbtack. In fact, that’s why earlier this year, we partnered with some of our best pros to kickstart this Community - a space designed to facilitate col…
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[Resource of the Week] Show off your strengths.Once you’ve gotten set up on Thumbtack, one of your first steps should be to strengthen your profile. Customers rely on what they see in your profile not only to showcase the quality work you can deliver, but also to highlight your …
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JOIN US tomorrow (Thursday 4/10/25) for CommuniTEA.If you're tagged in this post, you've been active in the Community since our last CommuniTEA networking hour and we would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do…
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Refund Possible? Lead isn't respondingHello, Is it possible for me to recieve a refund for a customer who sent 1 message and didnt send any other message to us? They dont respond to emails, phone or through the messenger. It says they contacted 4 other pros, yet I was c…
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Why is Thumbtack Automatically Adding Services?Been meaning to address this for a week. My apologies. Does Thumbtack understand what kind of mess they've just created for me? I will fix a shower door. It's only by the hour and no, I'm not giving an estimate because a simple irri…
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Adding New ServicesHello! I am a notary and am having difficulty adding services that don't populate in the suggested services menu, i.e. "Fingerprinting" and "Apostille." If anyone has any guidance, that would be helpful. Thank …Answered ✓ TheNotaryousLLC 102 views 7 comments 0 points Most recent by EVSNotary Thumbtack Resources
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PricingWhen I started this several years ago, we were not charged if a lead came to us that person was, and we only got charged if we accepted that lead. Now you are charging for everything sent to us, even if we never accept it. When I as…Answered Taxgal52 31 views 4 comments 0 points Most recent by Taxgal52 Link your Thumbtack account with partner platforms
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Pro Tips: Easing the Stress of Tax SeasonSince tax day is fast approaching, I wanted to share some posts from Thumbtack pros with their tips for this time of year*. @hfisher7734, a Top Pro accountant, shared his tax prep for small businesses insights @AR2i, another Top Pro…
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Swag?I’ve been a member for years = where’s my swag?
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Response Time / Front DeskIs there already an auto-responder tool/app/solution on Thumbtack to help us maintain a fast response time? I have a good conversion rate even if I don't respond within 1 hour, and I usually respond quickly by combining multiple co…
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Welcome to our new Community members — April 2025If you're tagged in this post, you've joined the Community in the last quarter - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
Resources
Welcome! Check out our Community Code of Conduct. (review here)