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Thumbtack Community
Discussion List
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Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers customers pr… -
¡Amplíe su Alcance con Múltiples Perfiles de Negocio en Thumbtack! 💼¿Ofrece más de un tipo de servicio? ¿Quiere expandirse a nuevas áreas? ¡Con Thumbtack, puede crear múltiples perfiles de negocio para llegar a más clientes y mostrar todas sus habilidades! ¿Cuándo crear otro perfil? Si ofrece servic… -
Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr… -
Video tutorial: ¡Convierta más prospectos en clientes con Thumbtack!Estamos emocionados de anunciar el lanzamiento de nuestro nuevo video en español, "Cómo administrar los prospectos, oportunidades, como crear respuestas rápidas e utilizarlas". Este video es el primero de una serie de vide…
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
Your feedback in action: We’re removing all Instant Bookings.We’ve built this Community (along with you), because we understand the importance of connecting with other business owners — to share ideas, exchange best practices, get advice and celebrate wins, together. It’s also a space where y…
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Why are they charging me if I didn’t even respond to the lead?I’m new to the platform, and I received a lead. I just clicked on the message and already got a notification that I’m being charged $50. How does this work? -
Unfair Lead Charge & Lack of Support (Where is Management?)@DustiO I wanted to share a frustrating experience I’ve had with Thumbtack’s refund dispute process, in the hopes of getting some transparency and accountability. As pros, we rely on fair billing and legitimate leads, but my recent …
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Thumbtack needs to educate customers that they charge prosI have ran into this so often while using thumbtack.... I'll get a lead, and it's $112 and the customer contacted FIVE pros!! I'm sorry, but they shouldn't be able to contact more than 3 tops, unless they are unsatisfied with the fi…
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Getting charged a ton, without connection or credibility for leadsThumbtack. We love you at times, but mostly we are starting to NOT like you. Your staff reviewing the refund requests must be sleeping or drunk to think this can fly with companies when you charge us. We are constantly (including to…
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"Suspicious Leads" are not creditited?I received a bizarre request from a User who asked a "handyman" to repair a commercial compressed air system in his "living room" on January 2nd. I'm in Pennsylvania. The original inquiry was from a Georgia numbe…
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Has anyone else noticed their "Only Picked Me" rate has crashed?My query is "What is your 'Only Picked You' view?" Edited to be concise.
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Customer Account DeactivatedHey ! I have been using Thumbtack since 2021. Spent over 20K over different contractors via the platform. All of a sudden, my customer account has been banned. Requested reactivation , and I was told a policy violation - No one woul…
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Thumbtack is the same as all the restSOMETHING HAS TO CHANGE!!!!! I was a member of Service Magic which became Home Advisor which is now Angi Leads. There is currently a nationwide civil lawsuit against them for false leads and over charging for incorrect leads. Thumb…
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Thumbtack’s Refund PolicyThumbtack claims to protect pros with their refund policy, but in reality, they ignore their own rules when it benefits them. Here’s what their policy says vs. what actually happens: 🚨 Thumbtack’s Policy: "A lead that violates …
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What are we doing ABOUT THIS PROBLEMMy big problem is why cant they make sure the customers only contacted 1 pro at a time , that way its easier for a pro to win the job its real bad and sad at the same time, LETS TAKE IT TO TIKTOK
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Community Code of ConductThe following guidelines apply to public posts and private messages. They are not exhaustive. The Thumbtack Community team has full discretion at any time to remove posts that don’t meet the spirit of these standards. Repeat offende… -
Lots of bugs during first days using thumbtack.comMy first impression of the resource is absolutely terrible!!!! I just registered and ended up getting my first lead, but I can't see the client's phone number on the website, likely due to site issues. They sent me a message, but th…
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Thumbtack review standard message can't be customizedI know that Thumbtack has a standard message embedded in the email that we can send to customers to do a review but it seems a little ridiculous that we can't customize it on the platform. I don't know why it took me over 4 years to…
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Export past leadshello, I’m only wanting to export the the phone number & name of my past leads. I don’t want to have to toggle back & forth on the app for each lead. Rather, export all of them at once. Thank you, Ruby Powell
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Hi Everyone!How's a good time to communicate and use resources today, tomorrow or sometime soon???
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So weird...!Yesterday I made this long post raising some questions and issues I have with Thumbtack. I can't find it now?!! So weird. Luckily, I saved it… I would love to have a conversation about these issues I've had over the years with Thumb…
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Hooray! The Refund Desk is in a Good Mood TodayToday I submitted a refund request for a user who contacted my business for a "Handyman" who wanted to have a stove pipe removed in segments for reuse a task that I'm not even sure if a Chimney specific company will take o…
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Thumbtack Pro new update notification glitchI have not been able to receive any of my leads ever since this recent update. I’ve updated my phone, deleted the app and reinstalled, contacted thumbtack tech support and I was advised to reach out to Apple. Apple tech support conf…
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Not receiving a notification every time on my phoneHi, I usually get a text notification on my phone for a potential lead but I don't always receive it every time. This causes a delayed response with a possibility that the client have chosen someone else. Now I'm left with Thumbtac…
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Why doesn't Thumbtack make its fee structure public?I have been working with Thumbtack for several years and still don't have a clue how the fee structure works. I am charged anywhere from $37 to $100 to do the same job at the same distance from my home.
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Tracked by a wolf walking a clients dog!!!I finished a job last night at 9:30pm. It was for walking a dog 3 times a day, for 2 days. I took him out last night for the last walk at 9pm. I’m in Texas, and of course it’s dark. When we walk we go left, down a row of bushes on …
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How do I upload videos to my profile?There’s a video tutorial on Thumbtack help that makes it seem like you can easily upload videos directly from your phone gallery (from mobile or desktop site) but it won’t let me.
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Real Estate , Airbnb PhotographyI try to target just Real Estate or land developers , and Thumbtack kept sending me weddings and headshots, and i only received credit for one. Once going on here ?
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Why is this refund deniedCustomer posts in the structural engineering category, but when I speak to him, he's looking for a contractor. I'm not a contractor, so I shouldn't have to pay for this.
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Remove Direct LeadsI'd like to remove the direct leads function and just receive the general leads that you pay ONLY if the prospect replies. The direct leads are not working out.
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Thumbtack for Non Home Based ServicesNow that Thumbtack is only focusing on home based services, are they going to spinoff the categories for non home based services into a new website and under a different name?
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Limited availabilitywhy does my profile show that I have “limited availability”? I haven’t blocked any time off, and I have my availability set to ‘any time’, seven days a week. I don’t have my Google calendar connected to thumbtack either.
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"Automatic" refunds for multiple contacts from the same userI've been reviewing the last year on Thumbtack, I developed my own CRM and document everything. I came to realize that the only "automatic" refunds I ever get are if the customer cancels their job within minutes or Thumbta…
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New Kid on the block (That's my way of saying new guy that paints) ;)Im in the Fort Wayne area looking for more work in the area of painting and networking. If you guys wanna connect and you're in my area that would be greatly appreciated! -Orthos Painting Midwest (Fort Wayne Indiana) From the new pa… -
Celebrate with us - show us your Thumbtack swag!Your commitment to your craft and your consistently excellent service make Thumbtack great, and we think you should be celebrated - with things like swag. Here’s what some pros recently shared: If you’ve been to a pro event, won a C…
Resources
Welcome! Check out our Community Code of Conduct. (review here)