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Discussion List
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Welcome to our new Community members — June 2026We have had an amazing group of pros join the community recently. If your name was mentioned below, this message is for you. We are truly excited to have you here. This community is built on connection, support, and growth, and we a… -
What did your first 30 days on Thumbtack actually feel like? 👀Starting on Thumbtack can feel exciting, confusing, motivating, or all three at once. We’d love to hear how your experience started. Your story could really help newer pros set expectations and learn from real experiences. -
Community Pro SpotlightHave you ever had a neighbor who always seems to be there when you need them? The one who answers a quick question, shares helpful advice, or points you in the right direction without hesitation. They make the whole neighborhood bet…
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How do you respond when a customer asks, “How much is this going to cost?”Hey Pro Community! I’d love to hear directly from you about what works best in real customer conversations. When a customer leads with, “How much is this going to cost?”, how do you usually respond? Do you give a price right away, a… -
How media affects client volumeI’ve managed social media accounts across home services, healthcare, sports, crypto, and ecommerce, and no matter the industry, the brands that elevated their visuals always elevated their results. Strong media changes perception, a…
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3 Media Must-Haves on Your Thumbtack ProfileWant to stand out and build trust faster? Start with these three essentials:1. A Strong Profile Photo Make it clear, professional, and representative of you and your best work 2. Jumpstart Your Profile with 3–5 High-Quality Photos …
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Are you winning the Thumbtack leads?Hey everyone in the thumbtack family I'm bret Douglas, I've been a top pro for probably a decade or more at thumbtack This app has completely changed my life and the way that I approach my business If you are struggling… -
⭐¿Quiere más clientes y mejores trabajos? Revise estos 3 consejos clave de su perfil⭐Hola a todos, Si quiere que su negocio se vea más profesional, inspire confianza y evite sorpresas con su cuenta, estos 3 artículos del Centro de ayuda le pueden ayudar mucho. 💼 1. Cómo agregar el seguro de su negocio Tener su seg… -
Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr… -
My Pro account has been suspended — need help to reactivate itHello, My name is Zamirbek Razhapov, owner of ZR Master Appliance Repair LLC. My Pro account has been suspended/blocked. Today I visited the Thumbtack office at 415 Natoma Street in San Francisco to speak with someone in person, b…
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Blocking just a time period (not the entire day) on the calendarHi everyone, this used to be easy to do, but I don't see how to block a set of time (such as 10:00-4:00) on my calendar to avoid paying for unwanted leads. I've tried this on both my desktop and my phone. Can anyone advise…
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Thumbtack workshopHi! I’d like to register for the next available workshop, thank you
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Thumbtack Numbers Policy: Give Us Back Real Phone NumbersTo the Thumbtack Product Team and Corporate decision-makers, Let’s stop pretending this proxy number system is an "upgrade" or a "feature." It is completely backwards, and it is actively crippling your core demog…
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Is cleaning more about appearance or peace of mind?I've noticed that many clients don't talk about cleaning in terms of dust or floors—they talk about how their home feels afterward. A cleaner space often seems to bring less stress, better focus, and smoother daily routine… -
Just got negative review for not replying.. how come?I just got a negative review with "doesn't reply" message. As I know besides me another 2 tech gets a lead. I never started a communication with a client. So, I'm confused now. The only option I have is to repl…
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The phone number issue is very very bad and may finally drive me off the siteI need to have client contacts directly. This is insane to charge me 30$+ for a photo inquiry ( meanwhile the travel settings have never worked properly) and then not even give me access to a real phone number. People don’t answer r…
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LeadsAs an IT tech, I don't see how it's fair we have to accept and pay for leads before being able to contact the customer and see if we can actually assist them or not. Their descriptions are really vague and may fall outside…
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New phone number policywhat are Pros thought on it?? Not getting live numbers for leads …. I have been in the test area and clients are getting confused from going thru an auto dialer controlled by thumbtack. We will no longer be able to connect live th…
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Confused on how someone can decline a lead - I do not mean pass on an opportunity.....I responded to a lead last evening. The person selected 4 Pros and I am the only one who responded which is very strange. I wasted my money because it was a calligraphy job for 6 envelopes and 12 place cards for "maybe" …
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New phone call system started todayGoing thru app calls. The connection between me and clients is horrible. Echos, break up , and pauses, horrible communication now. Is this because we are being recorded and thumbtack is trying to save in data space?? Horrible horrib…
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Please don’t do thisplease don’t take away our access to the clients phone numbers. I’ve been with thumbtack for 4 years and having access to their numbers is a big reason why I’ve been able to be successful using thumbtack. I spend a lot of money on t…
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Over 320 Emails to "opportunities" this weekIt is extremely labor intensive to bid a price, send an email to over 320 "opportunities" and not have 1 respond. The only actual work comes from paid leads where a budget must be sent. It does not seem as if Thumbtack is …
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This is bad for my businesswe are all techs and understand what you are trying to accomplish. Those who rely on this for there livelihood like I do getting 4 calls daily to none is unacceptable. Been here since 2012 this is a horrible ideal. I spend over …
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Different Floors Need Different Cleaning MethodsOne of the most common mistakes homeowners make is cleaning all floors the same way. Hardwood, laminate, tile, and carpet each require different care to avoid damage and extend their lifespan. This quick guide breaks down safe clean…
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❄️ Winter Cleaning Checklist for HomeownersWhen we spend more time indoors during winter, dust, allergens, and buildup increase faster than most homeowners realize. A seasonal reset helps maintain indoor air quality and keeps surfaces in good condition. Here’s a simple winte…
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What cleaning standard makes the biggest difference in short-term rental reviews?I’ve noticed with short-term rentals, it’s usually the small details that end up affecting guest reviews the most. Things like fresh-smelling rooms, spotless bathrooms, stocked essentials, and doing a final walkthrough before check-…
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Work shopI would like to sign up for a workshop
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Thumbtack cancel requestWhy did thumbtack cancel a request and didn't refund the money paid for the lead?
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(Closed) Mother’s Day Community Photo Contest ( Winner gets a Thumbtack Bluetooth speaker!)Mother’s Day is around the corner and we would love to celebrate the amazing moms and mother figures in our Thumbtack community. 🌷 How to participate Share a photo that captures a special Mother’s Day moment for you. This could be …
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Sorry I haven't been able to help other pros or be involvedI am sorry that I have been unavailable lately. I am a disabled veteran and I am fighting for my life. I have been hospitalized four times in the last 3 months with the last three times being heart attacks. I feel horrible that I …
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pro to cut down and remove 3 agave plantsThese plants are in my front yard and they have very sharpe pointed thrones. I can't have children around those plants, I must have them removed.
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Success workshopHi when is the next success workshop?
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What Profile Update Actually Helped You Win More Jobs on Thumbtack?One thing I’m starting to realize on Thumbtack is that customers notice effort fast. I tested two different profile styles recently: One looked basic with only a logo and a couple random photos. The other had fresh job photos, a s… -
Do your clients request more cleanings during the summer?I’ve noticed summer tends to bring a different kind of cleaning routine for a lot of clients. Between kids being home more, extra foot traffic, vacations, guests visiting, and pollen/dust coming in constantly, homes seem to need ref…
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Kongcrete CoatingsKongcrete Coatings specializes in durable industrial concrete coatings for Orlando businesses. We offer polyaspartic and epoxy solutions that resist stains, chemicals, and heavy traffic. Contact us at (855) 699-5664 or visit 10121 L…
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New Community Member!This discussion was created from comments split from: Welcome to our new group members — check in here!. -
JOIN US TOMORROW (Tuesday 5/13) for CommuniTEA Networking & Mentorship SessionIf you're tagged in this post, you are either new or have been active in the Community since our last session, and we would love to meet you! Join us for our CommuniTEA networking & mentorship hour tomorrow afternoon 3:00-…
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